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Title
Nancy University Hospital harnesses AI as a catalyst for talent attraction with Microsoft 365 Copilot
Nancy University Hospital harnesses AI as a catalyst for talent attraction with Microsoft 365 Copilot | Microsoft Customer Stories This is the Trace Id: bc9afcac1007c0782632c399627f…
Description
Nancy University Hospital (CHRU) in France piloted Microsoft 365 Copilot with 50 finance, operations and administrative users to automate email drafting, document summarization and presentation creation, without accessing medical data. The pilot succeeded so well that the hospital expanded it to 300 users, with staff reporting one to three hours saved per week and reduced cognitive load, backed by a formal AI roadmap funded in part by the regional health agency.
…up of users. The AI assistant, integrated into their Microsoft 365 environment, automates email drafting, document summarization, and presentation creation, adapting to each role’s needs and streamlining daily administrative tasks. With Microsoft 365 Copilot, teams save one to three hours per week, reduce cogn…
Company
Nancy University Hospital (CHRU)
…biomedical engineering, Nancy University Hospital (CHRU) Discover more details CUSTOMER Nancy University Hospital (CHRU) PRODUCTS Microsoft 365 Copilot Word PowerPoint Outlook SERVICES AND SUPPORT ORG…
Industry
Healthcare
…COUNTRY/REGION France BUSINESS NEED Customer experience Artificial Intelligence INDUSTRY Health Provider Share the story Explore related stories /h2> "> Explore related stories Stories…
Country
France
…PowerPoint Outlook SERVICES AND SUPPORT ORGANIZATION SIZE 1,000-9,999 employees COUNTRY/REGION France BUSINESS NEED Customer experience Artificial Intelligence INDUSTRY Health Provi…
Region
Lorraine
…ce Régionale de Santé, ARS), which is funding a five-year position dedicated to coordinating AI-related activities across the Lorraine region. This role coordinates AI projects, organizes new-user training, animates the i…
Problem
Nancy University Hospital faced growing complexity in administrative and financial management, with understaffed teams and increasing volumes of data, meetings, and reporting, and wanted to improve efficiency, free up time, and reduce cognitive load for staff.
…e details Explore related stories Contact Sales Contact Sales Executive summary Nancy University Hospital faced growing complexity in administrative and financial management, with understaffed teams and increasing volumes of data, meetings, and reporting. The organization aimed to improve efficiency, free up time, and reduce cognitiv…
Solution
CHRU Nancy piloted Microsoft 365 Copilot with an initial cohort of 50 users across executives, business/operations managers, IT engineers, and administrative teams, without accessing medical data, using personalized enablement and role-specific examples; the pilot was expanded to 300 users within the hospital's existing, secure Microsoft 365 environment.
…ver across diverse roles, while not accessing medical data in this first phase. The cohort included executives handling high volumes of data and email, business/operations managers performing repetitive tasks, IT engineers, and secretaries and administrative teams. The initial phase also helped refine the enablement approach. “At the beginning…
Technology
Microsoft 365 Copilot, Word, PowerPoint, Outlook
…Hospital (CHRU) Discover more details CUSTOMER Nancy University Hospital (CHRU) PRODUCTS Microsoft 365 Copilot Word PowerPoint Outlook SERVICES AND SUPPORT ORGANIZATION SIZE 1,000-9,999 employees COUNTRY/REGION Fra…
Deployment model
cloud
…y deployed Microsoft 365 Copilot to a diverse group of users. The AI assistant, integrated into their Microsoft 365 environment, automates email drafting, document summarization, and presentation creation, a…
Headline outcome
…ion, adapting to each role’s needs and streamlining daily administrative tasks. With Microsoft 365 Copilot, teams save one to three hours per week, reduce cognitive load from repetitive tasks, and improve overall organization. Staff can focus on higher-value work, benefiting from a modernized environment…
Business value
With Microsoft 365 Copilot, teams save one to three hours per week, reduce cognitive load from repetitive tasks, and improve overall organization, freeing staff to focus on higher-value work such as managerial oversight and deeper file analysis.
…ion, adapting to each role’s needs and streamlining daily administrative tasks. With Microsoft 365 Copilot, teams save one to three hours per week, reduce cognitive load from repetitive tasks, and improve overall organization. Staff can focus on higher-value work, benefiting from a modernized environment…
AI capabilities
Generative AI
…365 Copilot In this context, Nancy University Hospital (CHRU) decided to pilot Microsoft 365 Copilot, the generative AI assistant integrated into Microsoft 365, with an initial cohort of 50 users. The objective was to assess, in realistic…
Use case type
Content generation
…up of users. The AI assistant, integrated into their Microsoft 365 environment, automates email drafting, document summarization, and presentation creation, adapting to each role’s needs and streamlining daily administrative tasks. With Microsoft 365 Copilot, teams save one to three hours per week, reduce cogn…
