Source proof for Munich Fire Department tests an AI operator for non-emergency patient transport calls, built on Microsoft Foundry

…hour shift per week. Photo by Anastasia Pivovarova for Microsoft. The solution? IT experts from the fire department and Microsoft created an AI operator that could handle non‑emergency calls using natural language—in several languag…

…partment. He’s also an active firefighter. Photo by Chris Welsch for Microsoft. In beta testing, the AI operator has been very effective and easy to use, testers have said, but as Mathias Duensing, one of the firefighters who helped create and advocat…

…voice, adjusting tone and cadence based on the words it is speaking. Foundry’s Azure AI Search validates addresses against a municipal database, confirming details such as the correct entrance or other critical information. Together, the components ideally allow the AI operator to sound natural, stay w…

…the voice bot is designed to handle exactly those cases and free up capacity.” The AI operator will move into broader, real-life testing later this year in the emergency department at LMU Klinikum, Munich’s biggest hospital. Data privacy is governed by European law, and the f…

…ansportation for patients who are moving between hospitals or being discharged. The Munich Fire Department sought a way to relieve pressure on the dispatchers while also making the process easier for the nurses and other health-care worke…

…ansportation for patients who are moving between hospitals or being discharged. The Munich Fire Department sought a way to relieve pressure on the dispatchers while also making the process easier for the nurses and other health-care worke…

…easier for the nurses and other health-care workers who arrange the transports. The hope was also to shorten waiting times at the hospitals and nursing homes that need the service and to get patients home more quickly. In addition, many of the health-care workers arranging the transports speak Ger…

…voice, adjusting tone and cadence based on the words it is speaking. Foundry’s Azure AI Search validates addresses against a municipal database, confirming details such as the correct entrance or other critical information. Together, the components ideally allow the AI operator to sound natural, stay w…

…ves. If the chatbot doesn’t understand something, or the nurse gets frustrated, they are connected to a human dispatcher immediately.” Mathias Duensing who is head of IT-Architecture in the Munich Fire Department’…

…partment. He’s also an active firefighter. Photo by Chris Welsch for Microsoft. In beta testing, the AI operator has been very effective and easy to use, testers have said, but as Mathias Duensing, one of the firefighters who helped create and advocat…

…e hopes it will eventually help improve the efficiency of the transport system, to open hospital beds more quickly by cutting wait times. Prof. Dr. Matthias Klein speaking with a patient at LMU Klinikum. He’s the dire…

…governed, helping manage how the system responds and what it is allowed to do. Azure Speech (HD Voice) , part of Foundry Tools, gives the system a natural‑sounding voice, adjusting tone and cadence based on…

…several languages. They combined several components to build this AI operator. Microsoft Foundry is where the chatbot’s intelligence is assembled and governed, helping manage how the system respond…

…governed, helping manage how the system responds and what it is allowed to do. Azure Speech (HD Voice) , part of Foundry Tools, gives the system a natural‑sounding voice, adjusting tone and cadence based on…

…contact with the data protection authorities throughout the project, Dax said. The fire department will begin working with real patient data at LMU Klinikum in February and soon be able to work with real patient data, he said. Until now it has been…

…Klinikum in February and soon be able to work with real patient data, he said. Until now it has been using only made-up patient data. ‘Medicine at the forefront of technology’ Anna Maria Barth, a nurse, in a treat…

…nikum, Munich’s biggest hospital. Data privacy is governed by European law, and the fire department has been in contact with the data protection authorities throughout the project, Dax said. The fire department will begin working with real patient data at LMU…

…ority calls, AI can really help.” Florian Dax is one of the chief architects of the AI operator that will take non-emergency transport calls for the Munich Fire Department. Photo by Anastasia Pivovarova for Microsoft. Christian Schnepf is the director…

…works one 24-hour shift per week. Photo by Anastasia Pivovarova for Microsoft. The solution? IT experts from the fire department and Microsoft created an AI operator that could handle non‑emergency calls using natural language—in several languag…