{"slug":"munich-builds-an-ai-agent-prototype-with-celonis-to-summarise-e-file-content-for-naturalisation-and-immigration-cases","url":"https://findausecase.com/use-cases/munich-builds-an-ai-agent-prototype-with-celonis-to-summarise-e-file-content-for-naturalisation-and-immigration-cases","title":"Munich builds an AI agent prototype with Celonis to summarise e-file content for naturalisation and immigration cases","description":"As one of 19 municipalities in the federal Agentic AI Hub, the City of Munich's IT department, the Kreisverwaltungsreferat and Celonis built an AI-based prototype in three months that automatically summarises content from the electronic file for naturalisation and immigration-law procedures. Staff rated it positively; results so far rest only on synthetic or anonymised data, so no economic assessment of real operation is possible.","company":"Landeshauptstadt München","industry":"Government & Public Sector","country":"Germany","aiCapabilities":["Agentic AI","Generative AI"],"technology":["Celonis"],"deployment":"Unknown","problemStatement":"Administrations often face complex and lengthy application procedures. Naturalisation and immigration-law procedures require reviewing extensive files and many documents, merging information, checking completeness and preparing relevant data, which is necessary but time-consuming.","solutionApproach":"The IT department, the Kreisverwaltungsreferat and the Munich company Celonis jointly developed an AI-based prototype that automatically summarises content from the electronic file (E-Akte). It was built within the federal Agentic AI Hub, in which Munich was one of 19 selected municipalities.","businessValue":"Staff involved rated the prototype positively, and it noticeably reduces manual effort in the initial review and shows potential to relieve high-volume procedures. The results rest only on synthetic or anonymised data, so a reliable economic assessment or statement on benefit in real operation is not currently possible.","evidence":{"band":"high"},"sourceUrl":"https://stadt.muenchen.de/news/agentic-ai-hub-prototype.html","dates":{"publishedAt":"2026-10-24T05:49:32.390Z","publishedAtSource":"pipeline","updatedAt":"2026-10-24T05:49:32.390Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/munich-builds-an-ai-agent-prototype-with-celonis-to-summarise-e-file-content-for-naturalisation-and-immigration-cases. Bulk republication requires permission."}