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Title
moinAI moves its customer-service chatbot platform to OVHcloud Kubernetes, managed databases and AI Training for GDPR-compliant hosting
…s AI services. The result Sustainable cloud and a lasting business relationship moinAI has switched to OVHcloud for all its instances, databases and AI models. The core component of the cloud infrastructure is now the managed Kubernetes se…
Description
Hamburg-based moinAI, whose self-learning chatbot serves more than 100 customers in Germany including major insurers, moved all instances, databases and AI models to OVHcloud (managed Kubernetes, managed MongoDB and Valkey, Object Storage, AI Notebooks, AI Training and AI Deploy) with a German data centre, to meet European data-protection requirements. The source gives no quantified results.
…cessfully used by large corporates and mid-sized businesses as a SaaS solution. In Germany, moinAI provides more than 100 customers with automated customer communication. This service processes several million interactions yearly and includes a chat…
…s AI services. The result Sustainable cloud and a lasting business relationship moinAI has switched to OVHcloud for all its instances, databases and AI models. The core component of the cloud infrastructure is now the managed Kubernetes se…
Company
moinAI
…ds The context Improving and automating customer communication with AI chatbots moinAI is the self-learning AI chatbot solution for digital customer communication. Whether marketing, sales or customer service, moinAI helps to respond quickly a…
Country
Germany
…es also see higher conversion rates and reduced customer service centre volume. Founded in Hamburg in 2015, moinAI grew under SpinLab, a start-up accelerator programme in Germany. After numerous successful pitches, it is now a go-to AI chatbot and has been su…
Industry
Technology & Software
…in Germany. After numerous successful pitches, it is now a go-to AI chatbot and has been successfully used by large corporates and mid-sized businesses as a SaaS solution. In Germany, moinAI provides more than 100 customers with automated customer co…
Problem
moinAI supports customer communications for major German insurers whose customers enter personal data in the chat window. Having hosted some services with a global hyperscaler and others with smaller providers, it needed a single Europe-based, GDPR-compliant provider able to host AI models and databases at the highest security standards.
…ate providers offering dissimilar levels of services was not a viable solution. To tackle this challenge, it started to look for a single provider, capable of hosting AI models and databases, Europe-based and compliant with GDPR, and guaranteeing the highest security standards. “Our customers, particularly in the German health sector and SMEs, require the…
…continued to grow, compliance with data protection requirements became crucial. moinAI supports the customer communications of some major German insurance companies that deploy and use its self-learning chatbot. These companies’ customers often provide personal data in the chat window, whic…
Solution
moinAI switched all its instances, databases and AI models to OVHcloud. The core is the managed Kubernetes service, with managed MongoDB and Valkey databases, Object Storage, and AI Notebooks, AI Training and AI Deploy for chatbot-specific use cases, using CPU and GPU compute instances.
…moinAI has switched to OVHcloud for all its instances, databases and AI models. The core component of the cloud infrastructure is now the managed Kubernetes service with all the other automatically shared features – including private networks,…
…also uses the entire AI landscape within OVHcloud to provide various services. These include AI notebooks, AI Training and AI Deploy for deploying algorithms in chatbot specific use cases. The Company particularly appreciates OVHcloud’s service excellence, which is ch…
Business value
moinAI says the move addressed its data-protection requirements for sensitive chat content, using a provider headquartered in France with a datacentre in Limburg, Germany, and lets it train its own language models cost-effectively with AI Training. The source gives no quantified results.
…headquartered in France, with one of its datacentres based in Limburg, Germany. Switching to a European provider with a German-based datacentre addressed some of moinAI’s challenges as regards protecting data and sensitive chat content. It decided…
…eadily available product updates. “We use a great deal of OVHcloud AI services. With AI Training, we can train our own language models in the most cost-effective way.” Florian Nommensen , Managing Director and CTO of moinAI Learn more about moinA…
AI capabilities
Conversational AI
…ds The context Improving and automating customer communication with AI chatbots moinAI is the self-learning AI chatbot solution for digital customer communication. Whether marketing, sales or customer service, moinAI helps to respond quickly a…
Technology
OVHcloud Managed Kubernetes, OVHcloud AI Training, MongoDB
…moinAI has switched to OVHcloud for all its instances, databases and AI models. The core component of the cloud infrastructure is now the managed Kubernetes service with all the other automatically shared features – including private networks,…
…ant part of the cloud infrastructure is the highly available managed databases. moinAI uses MongoDB , and can now operate easier and better than before, thanks to the execution an…
Headline outcome
…s AI services. The result Sustainable cloud and a lasting business relationship moinAI has switched to OVHcloud for all its instances, databases and AI models. The core component of the cloud infrastructure is now the managed Kubernetes se…
Use case type
Conversational assistant
…ds The context Improving and automating customer communication with AI chatbots moinAI is the self-learning AI chatbot solution for digital customer communication. Whether marketing, sales or customer service, moinAI helps to respond quickly a…
