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Title

McKinsey's Firmwide Knowledge Copilot "Lilli"

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Meet Lilli, our generative AI tool that’s a researcher, a time saver, and an inspiration | McKinsey & Company Skip to main content 2023 10 Lilli Firm News Meet Lilli, o…

Description

McKinsey launched Lilli, a generative-AI platform that provides streamlined, impartial search and synthesis of the firm's internal knowledge to help consultants build client engagement plans. The firm's intellectual property spans more than 40 curated knowledge sources today, and McKinsey said there will be more than 100,000 documents and interview transcripts of internal and third-party content in the future. A user asks a question and Lilli scans the firm's knowledge base, surfaces five to seven of the most relevant pieces of content, summarizes key points, and identifies subject-matter experts. McKinsey piloted Lilli with real users and was scaling it from an initial team of three to more than 70 experts, aiming to reach thousands of colleagues by the end of the year.

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…cs tools such as Wave , Corporate Performance Analytics (CPA), and Periscope .” Today, our Firm’s intellectual property (IP) spans more than 40 carefully curated knowledge sources; there will be more than 100,000 documents and interview transcripts containing…
…ellectual property (IP) spans more than 40 carefully curated knowledge sources; there will be more than 100,000 documents and interview transcripts containing both internal and third-party content, and a network of experts across 70 countries. When an engagement kicks off, cr…
…swering questions is invaluable,” Sternberg points out. So how does Lilli work? A user can type in a question and Lilli can scan our entire landscape of knowledge, identify between five to seven of most relevant pieces of content, summarize key points, include links, and even identify experts in the appropriate fields. The platform includes two modes: one for searching McKinsey's reserves of…
…t we addressed all angles so that we could make this work throughout the Firm.” The initial team of three expanded to over 70 experts. With QuantumBlack 's deep experience in gen AI, including our QB Horizon s…

Company

McKinsey & Company

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Meet Lilli, our generative AI tool that’s a researcher, a time saver, and an inspiration | McKinsey & Company Skip to main content 2023 10 Lilli Firm News Meet Lilli, our generative AI tool…

Industry

Professional Services

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…development of Lilli and integrating gen AI technologies into the way we work. “An engagement team will be able to spend more time on problem solving, coaching, building capabilities, and helping clients achieve the performance they aspire to achieve.” “Knowledge is the lifeforce of McKinsey,” explains Kitti Lakner , an Associate…

Solution

Lilli is a generative-AI platform with two modes: one for searching McKinsey's internal knowledge base and one for external sources. It draws on QuantumBlack's generative AI capabilities, including the QB Horizon suite and an ecosystem of partners, to scale in a cost-effective, secure manner. The platform was piloted with real users -- both consultants and internal clients -- before wider rollout.

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…key points, include links, and even identify experts in the appropriate fields. The platform includes two modes: one for searching McKinsey's reserves of knowledge, and a second option for external sources. The platform is named for Lillian Dombrowski, the first professional woman hire…
…rk throughout the Firm.” The initial team of three expanded to over 70 experts. With QuantumBlack 's deep experience in gen AI, including our QB Horizon suite and an ecosystem of partners, we're able to scale Lilli in a cost-effective, secure manner across thousands of colleagues by the end of the year. The effort will include upskilling users on prompt engineering, content validat…
…hey are helping clients in ways we never anticipated." — Phil Hudelson, Partner Lilli was carefully designed to meet McKinsey’s technology standards using industry-leading platforms, and piloted with real users—both consultants and internal clients. “In a sense, the technology was the easy part,” says Phil Hudelson , a Partner…

Business value

Before Lilli, even senior colleagues typically spent two weeks researching and identifying the right experts to build an initial engagement plan; Lilli is aimed at shortening that process by scanning the firm's knowledge base for relevant content and experts. One Associate Partner reported Lilli saves him up to 20 percent of his time preparing for meetings and improves the quality of his contributions. McKinsey was piloting and scaling Lilli -- growing the team from three to over 70 experts -- with a goal of reaching thousands of colleagues by the end of the year.

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…experts, which can be an overwhelming task for people who are new to our firm. Even for senior colleagues, the work typically takes two weeks of researching and networking. This is where AI “superpowers” come in. “With Lilli, we can use technology to a…
…self on new topics and make connections between different areas on my projects. It saves up to 20 percent of my time preparing for meetings, but more importantly, it improves the quality of my expertise and my contributions.” Josh Sternberg , a Partner in our Life Sciences Practice, uses Lilli to answer…
…t we addressed all angles so that we could make this work throughout the Firm.” The initial team of three expanded to over 70 experts. With QuantumBlack 's deep experience in gen AI, including our QB Horizon s…

AI capabilities

Generative AI, Retrieval-Augmented Generation

classification · medium
Meet Lilli, our generative AI tool that’s a researcher, a time saver, and an inspiration | McKinsey & Company Skip to main content 2023 10 Lilli Firm News Meet Lilli, o…
…er can type in a question and Lilli can scan our entire landscape of knowledge, identify between five to seven of most relevant pieces of content, summarize key points, include links, and even identify experts in the appropriate fields. The platform includes two modes: one for searching McKinsey's reserves of…

Technology

QuantumBlack QB Horizon

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…panded to over 70 experts. With QuantumBlack 's deep experience in gen AI, including our QB Horizon suite and an ecosystem of partners, we're able to scale Lilli in a cost-effective, secure manner across thous…

Implementation approach

Lilli was piloted with real users, both consultants and internal clients, before wider rollout. The initial team of three grew to more than 70 experts, and McKinsey aimed to scale Lilli across thousands of colleagues by the end of the year.

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…hey are helping clients in ways we never anticipated." — Phil Hudelson, Partner Lilli was carefully designed to meet McKinsey’s technology standards using industry-leading platforms, and piloted with real users—both consultants and internal clients. “In a sense, the technology was the easy part,” says Phil Hudelson , a Partner…
…t we addressed all angles so that we could make this work throughout the Firm.” The initial team of three expanded to over 70 experts. With QuantumBlack 's deep experience in gen AI, including our QB Horizon s…
…erience in gen AI, including our QB Horizon suite and an ecosystem of partners, we're able to scale Lilli in a cost-effective, secure manner across thousands of colleagues by the end of the year. The effort will include upskilling users on prompt engineering, content validat…

Onboarding approach

McKinsey said the effort to scale Lilli will include upskilling users on prompt engineering, content validation, and more.

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…effective, secure manner across thousands of colleagues by the end of the year. The effort will include upskilling users on prompt engineering, content validation, and more. We are sharing “lessons learned” through a playbook, and helping clients build…
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