{"slug":"levi-strauss-co-builds-a-super-agent-with-microsoft-foundry","url":"https://findausecase.com/use-cases/levi-strauss-co-builds-a-super-agent-with-microsoft-foundry","title":"Levi Strauss & Co. builds a Super Agent with Microsoft Foundry","description":"Levi Strauss & Co. uses Microsoft Foundry and GitHub Copilot to build purpose-driven AI agents that connect to enterprise systems such as SAP, HR platforms and retail systems, orchestrated through a planned unified 'Super Agent' experience inside Microsoft Teams. The company first rolled out Microsoft 365 Copilot enterprise-wide, then used Foundry as an orchestration layer with Azure Functions for backend execution, aiming to let employees get answers and complete tasks like checking inventory or initiating HR requests through a single natural-language interface.","company":"Levi Strauss & Co.","industry":"Retail","country":"United States","aiCapabilities":["Agentic AI","Generative AI","Code Generation"],"technology":["Microsoft Foundry","GitHub Copilot","Azure Functions","Microsoft Teams","Microsoft 365 Copilot","Microsoft Agent Framework"],"deployment":"Public Cloud","problemStatement":"As Levi Strauss & Co. scales its direct-to-consumer business, employees navigated fragmented systems and complex workflows spread across multiple data sources, making it difficult to access insights and operate at the speed modern retail demands.","solutionApproach":"Levi Strauss & Co. first deployed Microsoft 365 Copilot enterprise-wide as a productivity tool, then expanded to using Microsoft Foundry to build purpose-driven agents that automate workflows and connect systems, pairing Foundry-built agents with GitHub Copilot to modernize engineering systems. Foundry serves as the orchestration layer across three foundational layers: agents that securely connect to enterprise systems such as SAP, HR platforms and retail systems using governed, identity-based access; specialized agents guided by structured prompts and reasoning workflows rather than a single generalized model; and a backend execution layer running on Azure Functions for scalable, event-driven processing. The company is introducing a unified 'Super Agent' experience within Microsoft Teams as a single entry point, orchestrating an ESS agent, a custom SAP agent and a Retail Agent spanning inventory, HR, finance and IT.","businessValue":"By orchestrating agents through the planned unified Super Agent experience, Levi Strauss & Co. aims to reduce complexity, accelerate decision-making, and enable real-time access to insights across the business, reducing cognitive load and eliminating the need for employees to navigate multiple systems.","evidence":{"band":"high"},"sourceUrl":"https://www.microsoft.com/en/customers/story/26647-levi-strauss-and-co-microsoft-foundry","dates":{"publishedAt":"2026-08-16T03:31:20.798Z","publishedAtSource":"ledger","updatedAt":"2026-08-18T10:29:35.376Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/levi-strauss-co-builds-a-super-agent-with-microsoft-foundry. Bulk republication requires permission."}