KPMG: Improving project delivery speed with access to SAP software knowledge using SAP Joule for Consultants
KPMG
KPMG member firms equipped around 7,000 SAP-specialized consultants with SAP Joule for Consultants, a generative AI solution delivered through the Joule copilot, giving consultants natural-language access to SAP's implementation knowledge base instead of manually searching documentation. KPMG also combined the solution with SAP Business Data Cloud to bring together structured and unstructured data from SAP and third-party systems, helping accelerate client research, summarize documentation, and streamline creation of transformation roadmaps and change-impact assessments.
Overview
KPMG member firms equipped around 7,000 SAP-specialized consultants with SAP Joule for Consultants, a generative AI solution delivered through the Joule copilot, giving consultants natural-language access to SAP's implementation knowledge base instead of manually searching documentation. KPMG also combined the solution with SAP Business Data Cloud to bring together structured and unstructured data from SAP and third-party systems, helping accelerate client research, summarize documentation, and streamline creation of transformation roadmaps and change-impact assessments.
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Inspect the highlighted sourceThe challenge
KPMG member firms' roughly 7,000 SAP-specialized consultants needed faster access to SAP's most current implementation guidance, configuration methods, and technical reference materials. The traditional way of accessing this knowledge involved working through documentation or relying on internal specialists, which could slow down delivery, especially for offshore teams.
The solution
KPMG member firms equipped their global SAP software consultants with SAP Joule for Consultants, a generative AI solution accessed through the Joule copilot, explored initially through SAP's Early Access Program. The solution gives consultants natural-language access to SAP's knowledge base of implementation data, reducing the need to sift through data manually. KPMG also used SAP Business Data Cloud (SAP BDC) to bring together structured and unstructured data from both SAP and third-party solutions.
Reported business value
Instead of a manual search for information across different platforms, consultants can now access what they need in the moment with just one prompt. The solution helps accelerate client research by summarizing system documentation, best practices, and process insights, and streamlines the creation of deliverables such as transformation road maps, system documentation, and change-impact assessments. KPMG firms report improved service quality through increased consultant productivity, reduced errors, and gold standards enriched by SAP's leading practices.
Sources
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