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Title
KONE deploys generative AI Technician Assistant to speed elevator and escalator field service
…service operations. Their primary use case involves a technician assistant that helps over 40,000 field technicians per day to resolve equipment issues more efficiently, handling approximately 30,000 technical help desk calls monthly. Watch the vid…
Description
KONE, the Finland-based elevator and escalator company, built a Technician Assistant using Claude 3 through Amazon Bedrock to help field technicians resolve equipment issues more efficiently. The assistant supports more than 40,000 field technicians per day and handles approximately 30,000 technical help desk calls monthly, speeding resolution and improving service.
…ve artificial intelligence (AI) to speed up elevator and escalator maintenance. Accessing foundation model Claude 3 through Amazon Bedrock, the company created the Technician Assistant. As Amy Chen, senior vice president and chief innovation officer, says, generati…
…service operations. Their primary use case involves a technician assistant that helps over 40,000 field technicians per day to resolve equipment issues more efficiently, handling approximately 30,000 technical help desk calls monthly. Watch the vid…
…40,000 field technicians per day to resolve equipment issues more efficiently, handling approximately 30,000 technical help desk calls monthly. Watch the video KONE unlocks new efficiencies using AWS IoT KONE uses advanced…
Company
KONE
…nd packaged solutions AWS Solutions Customer Stories AWS Innovators Kone on AWS KONE, a global leader in elevator and escalator solutions, leverages AWS technologies to enhance urban mobility and safety for millions of people daily. Overview By utilizing AWS's cloud services, IoT capabilities, and artificial in…
Country
Finland
…sales of EUR 11.0 billion and over 60,000 employees in more than 60 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland. More customer stories AWS Innovators Learn more Customer Success Stories Read m…
Industry
Manufacturing
…rban flow experience. Ashish Agrawal Chief Information Officer, KONE About Kone Providing elevator, escalator, and automatic door solutions, KONE is a global leader in the industry and a trusted partner throughout both the building and equipment lifecycle. In…
Problem
KONE's more than 40,000 field technicians handle approximately 30,000 technical help desk calls every month, and needed faster access to technical data to resolve elevator and escalator equipment issues in the field.
…service operations. Their primary use case involves a technician assistant that helps over 40,000 field technicians per day to resolve equipment issues more efficiently, handling approximately 30,000 technical help desk calls monthly. Watch the video KONE unlocks new efficiencies using AWS IoT KONE uses advanced…
Solution
KONE built a Technician Assistant using the Claude 3 foundation model accessed through Amazon Bedrock, giving field technicians instant access to technical data to help them resolve equipment issues more efficiently.
…ve artificial intelligence (AI) to speed up elevator and escalator maintenance. Accessing foundation model Claude 3 through Amazon Bedrock, the company created the Technician Assistant. As Amy Chen, senior vice president and chief innovation officer, says, generati…
Business value
Generative AI is making a positive impact on technicians' work and helping KONE deliver better service to customers, supporting over 40,000 field technicians per day who together handle approximately 30,000 technical help desk calls monthly.
…sistant. As Amy Chen, senior vice president and chief innovation officer, says, generative AI is making a positive impact on technicians’ work and helping to deliver a better service to customers. Watch the video KONE uses AWS to power safer, more efficient urban transport R…
…service operations. Their primary use case involves a technician assistant that helps over 40,000 field technicians per day to resolve equipment issues more efficiently, handling approximately 30,000 technical help desk calls monthly. Watch the video KONE unlocks new efficiencies using AWS IoT KONE uses advanced…
AI capabilities
Conversational AI, Retrieval-Augmented Generation
…ve artificial intelligence (AI) to speed up elevator and escalator maintenance. Accessing foundation model Claude 3 through Amazon Bedrock, the company created the Technician Assistant. As Amy Chen, senior vice president and chief innovation officer, says, generati…
Technology
Claude 3, Amazon Bedrock
…ve artificial intelligence (AI) to speed up elevator and escalator maintenance. Accessing foundation model Claude 3 through Amazon Bedrock, the company created the Technician Assistant. As Amy Chen, senior vice president and chief innovation officer, says, generati…
Deployment model
cloud
…logy industry. KONE uses Amazon Bedrock to speed resolution and improve service KONE is using Amazon Web Services (AWS) and generative artificial intelligence (AI) to speed up elevator and escalator maintenance. Accessing foundation model Claude 3 through Amazon Bedrock, the company created…
Deployment options
cloud
…logy industry. KONE uses Amazon Bedrock to speed resolution and improve service KONE is using Amazon Web Services (AWS) and generative artificial intelligence (AI) to speed up elevator and escalator maintenance. Accessing foundation model Claude 3 through Amazon Bedrock, the company created…
Headline outcome
…service operations. Their primary use case involves a technician assistant that helps over 40,000 field technicians per day to resolve equipment issues more efficiently, handling approximately 30,000 technical help desk calls monthly. Watch the vid…
Use case type
Conversational assistant
…ive AI solution using Amazon Bedrock to enhance their field service operations. Their primary use case involves a technician assistant that helps over 40,000 field technicians per day to resolve equipment issues more efficiently, handling approximately 30,000 technical help desk calls monthly. Watch the vid…
