{"slug":"keeping-every-patient-healthier-as-fast-as-care-demands","url":"https://findausecase.com/use-cases/keeping-every-patient-healthier-as-fast-as-care-demands","title":"Keeping Every Patient Healthier as Fast as Care Demands","description":"Duly Health and Care, the largest multi-specialty physician-owned practice in the U.S., migrated from a 17-year-old SQL Server warehouse to the Databricks Data + AI Platform, unifying nearly 60 data sources including Epic and Workday via Delta Lake and Unity Catalog. Duly's data science team used MLflow and AutoML to build a hospital readmission prediction model, comparing Random Forest, LightGBM and XGBoost algorithms, trained on 100,000 historical patients and achieving a ROC AUC of 89.2%. The company also built a conversational \"Physician Finder\" tool integrated into its Epic workspace, and five Genie Agents (Patient, Provider, Finance, HR, Appointments) letting non-technical staff query live data in plain English. Duly reports a 29% drop in hospital readmission rates (14% to 10%), saving an estimated $4.5 million annually, a 30% reduction in data platform costs versus SQL Server, and roughly double the number of data projects completed in 2025 versus 2024 with the same headcount.","company":"Duly Health and Care","industry":"Healthcare","aiCapabilities":["Predictive Analytics","Conversational AI"],"businessFunctions":["Finance & Accounting","Human Resources"],"technology":["Databricks SQL","Delta Lake","Unity Catalog","MLflow","AutoML","Genie"],"deployment":"Public Cloud","problemStatement":"As the organization scaled, three critical challenges threatened Duly's financial performance and quality of care: providers were referring patients outside Duly's network, readmission rates were dangerously high, and business teams had no easy way to access or act on their own data.","evidence":{"band":"high"},"sourceUrl":"https://www.databricks.com/customers/duly-health-and-care","dates":{"publishedAt":"2026-09-05T09:05:08.563Z","publishedAtSource":"pipeline","updatedAt":"2026-09-05T09:05:08.563Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/keeping-every-patient-healthier-as-fast-as-care-demands. Bulk republication requires permission."}