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Title

Jeongyookgak's Chorocmaeul builds a customer churn prediction model on Databricks to drive CRM campaigns

derived · high
…30,000 product SKUs accumulated over 12 years since digitization. For example, through a customer churn prediction model that analyzes customer purchase cycles, they can build a personalized customer management strategy while also starting a CRM campaign to send automated messages during the period of customer churn risk. Additionally, data analysts can leverage Python and Apache Spark™ engines to c…

Description

Chorocmaeul, a Korean D2C eco-friendly food franchise acquired by Jeongyookgak, built a customer churn prediction model on the Databricks Data + AI Platform that analyzes customer purchase cycles to trigger automated CRM messaging during periods of churn risk. The Databricks-powered CRM campaigns increased active customers by at least 30%, improved retention by 10%, tripled customer conversion on coupon reminders and more than doubled marketing ROI.

derived · high
…ribution culture of the livestock industry by establishing a new food paradigm. In 2022, it acquired Chorocmaeul, the first eco-friendly direct to consumer (D2C) food franchise in Korea, which currently provides food service to 2.8 million customers through 360 sto…
…efficiencies. Through the CRM campaign developed using the Data + AI Platform, Chorocmaeul has increased the number of active customers by at least 30% and improved the customer retention rate by 10%. Additionally, the inconvenience in service use has been considerably reduced t…
…take real-time business actions, such as notifying customers of unused coupons, resulting in a threefold increase in the customer conversion rate and more than doubling the return on investment. After optimizing inventory management and improving demand prediction, Chorocm…

Company

Jeongyookgak

classification · high
…h Databricks-powered CRM campaigns 2x More returns on push marketing investment Jeongyookgak has achieved rapid annual growth while revolutionizing the distribution culture of the livestock industry by establishing a new food paradigm. In 2022, it acquired Chorocmaeul, the firs…

Country

Korea

classification · high
…industry by establishing a new food paradigm. In 2022, it acquired Chorocmaeul, the first eco-friendly direct to consumer (D2C) food franchise in Korea, which currently provides food service to 2.8 million customers through 360 sto…

Industry

Retail

classification · high
…ase and leverage this information within our services.” Share this post Details Industry : Retail and Consumer Goods Cloud : Azure Product : Databricks SQL , Delta Lake , Spark Declarative Pipelin…

Problem

Chorocmaeul's Oracle cloud-based data mart and fragmented, siloed data storage and analysis systems only supported basic management indicators, could not dynamically adjust performance indicators, and required about three days to transfer requested data plus manual analysis in a separate environment, leaving the company unable to perform real-time customer and product management.

derived · high
…ng delays, Chorocmaeul also faced challenges in fresh ingredients distribution. It took approximately three days from data request to reception because data could only be transferred from the source by IT personnel. There was also an additional cost for applying data insight to service because…

Solution

Chorocmaeul adopted the Databricks Data + AI Platform to centralize data from Azure Cosmos DB, GCP Firebase and Oracle Cloud Infrastructure, enabling real-time exploratory analytics, and built a customer churn prediction model that analyzes customer purchase cycles to power a personalized customer management strategy and trigger automated CRM messaging during periods of churn risk.

derived · high
…ricing policy. Through the unified nature of the Databricks Data + AI Platform, various source data, such as Azure Cosmos DB, GCP Firebase and Oracle Cloud Infrastructure (OCI), have been centralized. This facilitates more efficient support for new app functions and services thr…

Business value

The Databricks-powered CRM campaign increased the number of active customers by at least 30% and improved customer retention by 10%; real-time actions such as unused-coupon notifications produced a threefold increase in customer conversion and more than doubled marketing ROI.

derived · high
…efficiencies. Through the CRM campaign developed using the Data + AI Platform, Chorocmaeul has increased the number of active customers by at least 30% and improved the customer retention rate by 10%. Additionally, the inconvenience in service use has been considerably reduced t…

Technology

Databricks Data + AI Platform, Databricks SQL, Delta Lake, Spark Declarative Pipelines

classification · high
…es.” Share this post Details Industry : Retail and Consumer Goods Cloud : Azure Product : Databricks SQL , Delta Lake , Spark Declarative Pipelines Ready to get started? Try Databricks for free Learn more about our product Talk…

AI capabilities

Predictive Analytics

classification · medium
…30,000 product SKUs accumulated over 12 years since digitization. For example, through a customer churn prediction model that analyzes customer purchase cycles, they can build a personalized customer management strategy while also starting…

Use case type

Predictive operations

classification · medium
…e cycles, they can build a personalized customer management strategy while also starting a CRM campaign to send automated messages during the period of customer churn risk. Additionally, data analysts can leverage Python and Apache Spark™ engines to c…

Headline outcome

derived · high
…consumers 1,000x Data volume processed with one-third of the engineering staff 30% Increase in the number of active customers with Databricks-powered CRM campaigns 2x More returns on push marketing investment Jeongyookgak has achieved rapid an…

Deployment model

cloud

classification · high
…hin our services.” Share this post Details Industry : Retail and Consumer Goods Cloud : Azure Product : Databricks SQL , Delta Lake , Spark Declarative Pipelines Ready to ge…

Deployment options

cloud

classification · high
…hin our services.” Share this post Details Industry : Retail and Consumer Goods Cloud : Azure Product : Databricks SQL , Delta Lake , Spark Declarative Pipelines Ready to ge…
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Captured
11 Sept 2026, 06:04 UTC
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