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Title
Jamf Reaches 89% Active Usage in Eight Weeks with Claude Enterprise
…e Ask questions about this page Copy as markdown Case study | Claude Enterprise How Jamf reached 89% active usage in eight weeks with Claude Enterprise in AWS Marketplace Try Claude Industry: Software Company size: Large Product: Claude Enterprise Cl…
Description
Jamf, which manages and secures Apple devices for more than 70,000 customers worldwide, rolled out Claude Enterprise (procured via AWS Marketplace) and Claude on Amazon Bedrock company-wide with a risk-tiered governance framework. Within eight weeks, 89% of licensed employees were actively using it, with 285 documented use cases across all 16 departments (98 fully implemented) and an estimated 838 hours saved per month from HR's 21 implemented use cases alone.
…could reclaim rather than what they could optimize. With Claude, Jamf achieved: 89% active usage among licensed employees within eight weeks of company-wide launch 285 documented use cases across all 16 departments, with 98 fully implemented ~838 estimated hours saved per month from HR's 21 implemented use cases al…
Company
Jamf
…ch 285 use cases documented across all 16 departments with 98 fully implemented Jamf manages and secures Apple devices for more than 70,000 customers worldwide. When the company set out to bring AI to its entire workforce, they chose Claude…
Problem
As Jamf grew globally across service desk, infrastructure, and client platform engineering functions, skilled employees were spending significant hours on documentation, communications drafting, information synthesis, and policy navigation, leaving less time for the analytical depth and creative judgment their roles required at their best.
…000 licenses in two months The challenge Routine work crowding out what matters As Jamf grew globally across service desk, infrastructure, and client platform engineering functions, skilled employees were spending significant hours on documentation, communications drafting, information synthesis, and policy navigation. That work was necessary, but it was leaving less time for the analytical depth…
Solution
Jamf chose Claude Enterprise, procured via AWS Marketplace, as a secure, immediately deployable tool any employee could use on day one, and Claude on Amazon Bedrock as the API layer for developer-controlled embedded automation. Jamf's "One Framework, Three Roads" governance model applies one consistent set of principles around data security, acceptable use and documentation, but sorts use cases into an Express lane (approved tools, no approval needed), a Toll Road (configured use cases needing documentation and review), and an Off-Road path (fully custom API implementations needing architecture and security sign-off), paired with an internal "Work on What Matters" adoption campaign.
…Principal Solutions Architect on Jamf's Enterprise AI and Automation team, the "One Framework, Three Roads" approach applies one consistent set of principles around data security, acceptable use, and documentation, but provides three distinct paths based on use case complexity. The Express lane covers approved tools like Claude Enterprise with no special a…
Business value
Within eight weeks of company-wide launch, 89% of licensed employees were actively using Claude, with 285 documented use cases across all 16 departments and 98 fully implemented; HR's 21 implemented use cases alone are estimated to save about 838 hours per month, and marketing has 62.5% of submitted use cases in production. An interactive AI Department Scorecard that would have taken an estimated two to four weeks of engineering was built in roughly eight hours, and a hardware refresh policy communications package that previously took two to three business days was drafted, reviewed and finalized in about four hours. Licenses expanded from 1,000 to 2,000 in two months, already past Jamf's 2026 goal of 60% active usage.
…h 285 documented use cases across all 16 departments, with 98 fully implemented ~838 estimated hours saved per month from HR's 21 implemented use cases alone, with 15 additional departments still completing documentation 208 employees ac…
Industry
Technology & Software
…ctive usage in eight weeks with Claude Enterprise in AWS Marketplace Try Claude Industry: Software Company size: Large Product: Claude Enterprise Claude Cowork Partner: AWS Locat…
Technology
Claude Enterprise, Claude Cowork, Claude on Amazon Bedrock, AWS Marketplace
…Enterprise in AWS Marketplace Try Claude Industry: Software Company size: Large Product: Claude Enterprise Claude Cowork Partner: AWS Location: North America 89% active usage among licensed employees…
…aude Enterprise capabilities sooner. For the programmatic half of the strategy, Jamf chose Claude on Amazon Bedrock as the API layer for embedded automation. Amazon Bedrock is a platform for building generative AI applications and agents…
…rise-grade controls that met Jamf's SOC2 and ISO-27001 compliance posture. Jamf chose to procure Claude Enterprise via AWS Marketplace to ensure accelerated procurement cycles and consolidated billing, enabling tea…
Business functions
Human Resources, Marketing
…Claude has become embedded across all 16 departments as working infrastructure. HR leads with 21 implemented use cases with a pipeline of 55 more. In practice, automated new hire data eliminates five years of manual copy and p…
Headline outcome
…e Product: Claude Enterprise Claude Cowork Partner: AWS Location: North America 89% active usage among licensed employees within eight weeks of company-wide launch 285 use cases documented across all 16 departments with 98 fully implemented Ja…
AI capabilities
Generative AI, Agentic AI
…, enabled across all Claude Enterprise licenses at Jamf since early 2026, which gives non-technical employees a way to build interactive, reusable tools without engineering involvement. "Bespoke dashboard building for a specific question was impossible before," Du…
Region
North America
…tware Company size: Large Product: Claude Enterprise Claude Cowork Partner: AWS Location: North America 89% active usage among licensed employees within eight weeks of company-wide la…
