Title
Independer cuts feature delivery 50% with Lakebase
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Description
Independer, the largest independent comparison platform in the Netherlands, used Databricks Lakebase to eliminate the export bottleneck between its Customer 360 data platform (built on Databricks and Unity Catalog) and the production APIs serving its website, customer service tools, and internal analytics. Because customer data had been fragmented across legacy on-premises systems, engineers previously had to write export scripts and load a separate SQL Server instance before building new features. By synchronizing gold tables directly with consuming services via Lakebase (built on PostgreSQL), Independer cut development work for new Customer 360 features by 50% and is now building GenAI agent proof-of-concepts that store state in Lakebase.
…ectly in the way. Lakebase brings Customer 360 from data lake to production API Independer centralized its data inside Atlas, its internal data platform built on Databricks, pulling together data from across the business and processing it through layered jobs into a unified set of gold tables. Every customer profile is built on the permissions and consent that person has…
Company
Independer
…latform From data lake to production API, replacing fragmented export pipelines Independer, the largest independent comparison platform in the Netherlands, helps 21 million annual visitors compare insurance, energy, mortgages and tele…
Country
Netherlands
…latform From data lake to production API, replacing fragmented export pipelines Independer, the largest independent comparison platform in the Netherlands, helps 21 million annual visitors compare insurance, energy, mortgages and tele…
Industry
Financial Services
…ure for direct queries against governed, enriched data. Share this post Details Industry : Financial Services Use Case : Artificial Intelligence , Data Warehousing , Governance and Security…
Problem
Its challenge was that customer data was fragmented across legacy on-premises systems and organizational silos, blocking the single customer view the business needed to deliver proactive, personalized experiences. You had to go shopping across the entire organization just to assemble a complete picture of a single customer. Every new feature hit the same wall. You couldn't touch the API until the export scripts were written, tested and loaded into a separate database.
…ss website events, customer service records, account profiles and ERP systems. "You had to go shopping across the entire organization just to assemble a complete picture of a single customer," said Gijs Gennissen, Tech Lead and Solution Architect at Independer. Independer's on-premises architecture had served the business well for two…
Solution
Independer centralized its data inside Atlas, its internal data platform built on Databricks, pulling together data from across the business and processing it through layered jobs into a unified set of gold tables. With Lakebase, Independer eliminated its last-mile export bottleneck by synchronizing gold tables directly with the services that consume them, replacing fragmented export pipelines from data lake to production API.
…remaining bottleneck was getting it into the hands of the teams that needed it. Lakebase eliminated that last-mile step entirely by synchronizing gold tables directly with the services that consume them. "Once the data reaches the gold layer, we are building. No scripts, no staging,…
Business value
With the export layer gone, Independer cut development work for new Customer 360 features by 50%. The team now iterates faster on the experiences powering the website, customer service tools and internal analytics. The GenAI team is actively building proof-of-concept agents that store state in Lakebase, with plans to move to production in the coming months.
…se it," Gijs said. Faster delivery, stronger governance and a foundation for AI With the export layer gone, Independer cut development work for new Customer 360 features by 50%. The team now iterates faster on the experiences powering the website, customer…
Technology
Lakebase, Unity Catalog, Databricks Data + AI Platform, Microsoft Azure
…ificial Intelligence , Data Warehousing , Governance and Security Cloud : Azure Product : Lakebase , Unity Catalog Want to learn more about Lakebase? Learn more Launch product tour Why Databrick…
AI capabilities
Generative AI
…used to take," Gijs said. The impact is already extending beyond Customer 360. The GenAI team is actively building proof-of-concept agents that store state in Lakebase, with plans to move to production in the coming months. Data science is incorpo…
Region
Europe
…latform From data lake to production API, replacing fragmented export pipelines Independer, the largest independent comparison platform in the Netherlands, helps 21 million annual visitors compare insurance, energy, mortgages and tele…
Deployment options
cloud
…Use Case : Artificial Intelligence , Data Warehousing , Governance and Security Cloud : Azure Product : Lakebase , Unity Catalog Want to learn more about Lakebase? Learn mor…
Deployment model
cloud
…Use Case : Artificial Intelligence , Data Warehousing , Governance and Security Cloud : Azure Product : Lakebase , Unity Catalog Want to learn more about Lakebase? Learn mor…
Applicable regulations
DORA
…ernance consistently from source through to the APIs that serve internal teams, simplifying compliance with ISO, DORA and Dutch financial market regulations. Can Lakebase support real-time and AI use cases? Yes. Because Lakebase can syn…
Capture details
- Captured
- 29 Aug 2026, 07:00 UTC
- Extractor
- fetch-strip@1
- Snapshot hash
- 54d78ce077f3c639f87e3d995adb45dbc3e5e498553645b0807fada16a331e29