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Title

Improving decision-making to save lives faster

derived · high
…t a Demo Login Contact Us Try Databricks Customer Stories / PTHB CUSTOMER STORY Improving decision-making to save lives faster 1 year To modernize data infrastructure 40% Decrease in time to insight 65% Mor…

Description

Powys Teaching Health Board (PTHB), which plans NHS services for a quarter of Wales, migrated from a strained on-premises SQL warehouse to the Databricks Data + AI Platform to unify patient, workforce and partner-organization data within a year. The federated lakehouse cut time to build data pipelines by 40%, and staff using the AI-powered Databricks Assistant became 65% more productive answering data questions, while the board is now exploring predictive use cases such as forecasting feature utilization.

derived · high
…ct impact on a healthcare system’s ability to deliver optimal patient outcomes. Powys Teaching Health Board (PTHB), serving the largest county in Wales, is responsible for planning and providing national health services for approximately a quarter of the country. However, roughly 50% of the data they need to help inform patient-centric decis…
…n now. Enter Databricks. Improving data democratization with a unified platform PTHB chose the Databricks Data + AI Platform to house all new incoming data, from any source. This includes the data for a large number of low-code apps (e.g., Power Apps) s…
…rational standpoint, the impact of a modern platform has been significant, with efficiencies skyrocketing to an estimated 40% time savings in building data pipelines for analytics. They also estimate spending 65% less time answering questions from business da…
…ting to an estimated 40% time savings in building data pipelines for analytics. They also estimate spending 65% less time answering questions from business data users with the help of Databricks Assistant. This AI-powered tool accelerated training for PTHB, helping traditional SQL sta…
…. “Data science was an area we simply hadn’t thought about,” explained Hammer. “Now we have the means to explore predictive use cases like forecasting feature utilization.” Most importantly, PTHB has a solution that’s future-proof and can tackle any d…

Company

Powys Teaching Health Board

classification · high
…rity and Trust Ready to get started? Get a Demo Login Contact Us Try Databricks Customer Stories / PTHB CUSTOMER STORY Improving decision-making to save lives faster 1 year To moderni…

Country

United Kingdom

derived · medium
…ct impact on a healthcare system’s ability to deliver optimal patient outcomes. Powys Teaching Health Board (PTHB), serving the largest county in Wales, is responsible for planning and providing national health services for approximately a quarter of the country. However, roughly 50% of the data they need to help inform patient-centric decis…

Industry

Healthcare

classification · high
…echnology to do anything we put our minds and data to.” Share this post Details Industry : Healthcare and Life Sciences Cloud : Azure Product : Unity Catalog Ready to get started? Try Databricks for…

Problem

Roughly 50% of the data PTHB needed to inform patient-centric decisions came from neighboring organizations in varying formats, slowing their ability to connect data with patient care quality. Their on-premises SQL warehouse could not cope with the scale of a growing data estate, developing data access and ingestion bottlenecks that wasted time and directly impacted patient care; modernizing the tech stack with their own processes was estimated to take five to 10 years.

derived · high
…g national health services for approximately a quarter of the country. However, roughly 50% of the data they need to help inform patient-centric decisions doesn’t occur within Powys and is provided by neighboring organizations in varying formats, slowing their ability to connect data with the quality of patient care. Converting all this data — from patient activity (e.g., appointments) and work…
…f data coming from various hospitals and healthcare systems around the country, PTHB’s legacy system began to reach its performance and scalability limits, quickly developing data access and ingestion bottlenecks that not only wasted time, but directly impacted patient care. And as the diversity of data rose, their legacy system buckled under the load.…
…ctionable insights for clinicians so they can provide timely and targeted care. Hammer’s team estimated that it would take five to 10 years to modernize their tech stack in this way if they were to follow their own processes and tech stack. But they needed a solution now. Enter Databricks. Improving data democratizatio…

Solution

PTHB adopted the Databricks Data + AI Platform on Azure to house all new incoming data, including data from low-code apps such as Power Apps. Unity Catalog centralized security and governance at the Databricks layer, and Lakehouse Federation let them seamlessly connect their on-premises SQL warehouse and remote BigQuery environment at NHS Wales into a single federated view. Power BI dashboards made it easy to derive actionable insights, and Databricks Assistant, an AI-powered tool, accelerated training for traditional SQL staff to embrace new programming languages.

derived · high
…n now. Enter Databricks. Improving data democratization with a unified platform PTHB chose the Databricks Data + AI Platform to house all new incoming data, from any source. This includes the data for a large number of low-code apps (e.g., Power Apps) s…
…cesses was difficult before transitioning to Databricks as their core platform. With Unity Catalog, PTHB has a model where all of their security and governance is done only once at the Databricks layer. “The level of auditing in Databricks gives us a high level of assurance. We nee…
…10-year estimate — and providing a federated lakehouse to unify all their data. Through the lakehouse, they are able to seamlessly connect to their on-premises SQL warehouse and remote BigQuery environment at NHS Wales to create a single view of their data estate. “With the Databricks Data + AI Platform, and by leveraging features such as Lak…
…ering questions from business data users with the help of Databricks Assistant. This AI-powered tool accelerated training for PTHB, helping traditional SQL staff embrace new programming languages and empowering them to be more productive without overreliance on the data engineering team. A modern stack and newfound efficiencies throughout the data workflow has fuele…

Onboarding approach

Databricks Assistant accelerated training for PTHB staff, helping traditional SQL staff embrace new programming languages and empowering them to be more productive without overreliance on the data engineering team.

derived · high
…ering questions from business data users with the help of Databricks Assistant. This AI-powered tool accelerated training for PTHB, helping traditional SQL staff embrace new programming languages and empowering them to be more productive without overreliance on the data engineering team. A modern stack and newfound efficiencies throughout the data workflow has fuele…

Implementation approach

Chose to modernize on the Databricks Data + AI Platform in the cloud rather than a five-to-10-year internal buildout, completing the move to a federated lakehouse in less than a year.

derived · high
…ctionable insights for clinicians so they can provide timely and targeted care. Hammer’s team estimated that it would take five to 10 years to modernize their tech stack in this way if they were to follow their own processes and tech stack. But they needed a solution now. Enter Databricks. Improving data democratizatio…
…nd real-time data enhances patient care With the Databricks Data + AI Platform, PTHB has taken their first step toward modernization by moving to the cloud in less than a year — a much quicker timeline than their 10-year estimate — and providing a federated lakehouse to unify all their data. Through the lakehouse, they are able to seamlessly connect to their on-premises…

Business value

PTHB modernized its data infrastructure in under a year, far faster than the estimated five to 10 years, achieving a 40% decrease in time to build data pipelines for analytics and spending an estimated 65% less time answering questions from business data users thanks to Databricks Assistant. HR now self-serves rostering, resource management and scheduling data, and PTHB is beginning to explore predictive use cases like forecasting feature utilization.

derived · high
…rational standpoint, the impact of a modern platform has been significant, with efficiencies skyrocketing to an estimated 40% time savings in building data pipelines for analytics. They also estimate spending 65% less time answering questions from business da…
…ting to an estimated 40% time savings in building data pipelines for analytics. They also estimate spending 65% less time answering questions from business data users with the help of Databricks Assistant. This AI-powered tool accelerated training for PTHB, helping traditional SQL sta…
…numerous Power BI dashboards with ease is something PTHB could not do before. “Now HR has the data they need to improve operational efficiency while protecting the bottom line,” said Hammer. “They can self-serve any necessary data, and they can see where…
…. “Data science was an area we simply hadn’t thought about,” explained Hammer. “Now we have the means to explore predictive use cases like forecasting feature utilization.” Most importantly, PTHB has a solution that’s future-proof and can tackle any d…

AI capabilities

Predictive Analytics, Code Generation

classification · medium
…. “Data science was an area we simply hadn’t thought about,” explained Hammer. “Now we have the means to explore predictive use cases like forecasting feature utilization.” Most importantly, PTHB has a solution that’s future-proof and can tackle any d…
…ering questions from business data users with the help of Databricks Assistant. This AI-powered tool accelerated training for PTHB, helping traditional SQL staff embrace new programming languages and empowering them to be more productive without overreliance on the data engi…

Business functions

Human Resources

classification · high
…numerous Power BI dashboards with ease is something PTHB could not do before. “Now HR has the data they need to improve operational efficiency while protecting the bottom line,” said Hammer. “They can self-serve any necessary data, and they can see where…

Technology

Databricks Data + AI Platform, Unity Catalog, Power BI, Power Apps, Databricks Assistant

classification · high
…Databricks Data + AI Platform to house all new incoming data, from any source. This includes the data for a large number of low-code apps (e.g., Power Apps) so that Hammer’s team can now work with data that was historically kept on pape…
…cesses was difficult before transitioning to Databricks as their core platform. With Unity Catalog, PTHB has a model where all of their security and governance is done only once at the Databricks layer. “The level of auditing in Databricks gives us a high level of assurance. We nee…
…keholders assurance. We can more easily and securely share data with partners.” Deriving actionable insights on data through numerous Power BI dashboards with ease is something PTHB could not do before. “Now HR has the data they need to improve operational efficiency while protecti…

Deployment model

Hybrid

classification · medium
…10-year estimate — and providing a federated lakehouse to unify all their data. Through the lakehouse, they are able to seamlessly connect to their on-premises SQL warehouse and remote BigQuery environment at NHS Wales to create a single view of their data estate. “With the Databricks Data + AI Platform, and by leveraging features such as Lak…

Deployment options

cloud, hybrid, On-premise

classification · medium
…10-year estimate — and providing a federated lakehouse to unify all their data. Through the lakehouse, they are able to seamlessly connect to their on-premises SQL warehouse and remote BigQuery environment at NHS Wales to create a single view of their data estate. “With the Databricks Data + AI Platform, and by leveraging features such as Lak…

Headline outcome

derived · high
…ng decision-making to save lives faster 1 year To modernize data infrastructure 40% Decrease in time to insight 65% More productive with Databricks Assistant The inability to access complete…

Use case type

Analytics augmentation

classification · high
…keholders assurance. We can more easily and securely share data with partners.” Deriving actionable insights on data through numerous Power BI dashboards with ease is something PTHB could not do before. “Now HR has the data they need to improve operational efficiency while protecti…
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16 Sept 2026, 06:06 UTC
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fetch-strip@1
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5d1801c325885f9c27f2679e072d8971500bc5c0c4f7a801d15c47319aae255f