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Title
Illimity modernizes commercial banking with Databricks and adopts LLMs for customer-centric chatbots
…Login Contact Us Try Databricks Customer Stories / Illimity Bank CUSTOMER STORY Redefining banking through customer-centricity Banking is increasingly moving online, with many financial service providers no…
Description
Illimity, an Italian digital bank, built its data architecture entirely around the Databricks Data + AI Platform to process data in real time, extract actionable insights and securely share it with partners. Databricks has supported Illimity's adoption of LLMs, using vector embedding and vector databases, to inform its knowledge base and power intelligent customer-centric chatbots. Illimity is also exploring Databricks Clean Rooms to monetize its architecture using deterministic or machine learning models without compromising confidentiality.
…data and intelligence, regardless of the solution. And it continues to evolve. Databricks has supported Illimity’s adoption of LLMs to inform their knowledge base and power intelligent customer-centric chatbots. LLMs require vector embedding — a type of data representation that carries sema…
Company
Illimity Bank
…rity and Trust Ready to get started? Get a Demo Login Contact Us Try Databricks Customer Stories / Illimity Bank CUSTOMER STORY Redefining banking through customer-centricity Banking is increa…
Country
Italy
…rtunity to optimize costs and deliver more value to our customers. What’s more, Azure is very capable of supporting the kind of strict constraints imposed on Illimity by regulators such as the Bank of Italy.” Some regulations require processes that just don’t make sense in the cloud. In…
Region
Europe
…rtunity to optimize costs and deliver more value to our customers. What’s more, Azure is very capable of supporting the kind of strict constraints imposed on Illimity by regulators such as the Bank of Italy.” Some regulations require processes that just don’t make sense in the cloud. In…
Industry
Financial Services
…abricks. And as we grow, they’ve continued to deliver.” Share this post Details Industry : Financial Services Cloud : Azure Product : Databricks SQL , Unity Catalog Ready to get started? Tr…
Problem
Illimity's legacy architecture was built on disparate data warehouses, and Synapse lacked the flexibility the bank needed. With a huge amount of structured and unstructured data across disjointed sources, the bank wasn't able to operationalize its data at the rate and scale required, and needed a solution before launch.
…lligence derived from the wealth of data that passes through the bank. However, their legacy architecture was built on disparate data warehouses, and Synapse lacked the flexibility they needed to deliver on their mission. It was vital that they migrate to a more robust and flexible data architecture…
Solution
Illimity built its data architecture entirely around the Databricks Data + AI Platform, using a lakehouse architecture with Databricks SQL for data warehousing and Unity Catalog for data lineage visibility. Databricks has supported Illimity's adoption of LLMs, using vector embedding and vector databases, to inform its knowledge base and power intelligent customer-centric chatbots. Illimity is also exploring Databricks Clean Rooms to monetize its architecture using deterministic or machine learning models without compromising confidentiality.
…abricks Platform. Databricks serves as the foundation for the future of banking Illimity’s data architecture is entirely built around the Databricks Data + AI Platform. Rognoni created a single source of truth, providing a unified view of all their…
Business value
Databricks SQL performed queries faster than competitors like Synapse in a side-by-side comparison, and the managed solution let Illimity deliver everything in a short space of time ahead of launch, which the team cites as the most important factor given less than a year to get everything running.
…r was time to market. We had less than a year to get everything up and running. The Databricks managed solution allowed us to deliver everything in a really short space of time,” he says. “And, with applications created from scratch, we were able to antici…
Technology
Databricks SQL, Unity Catalog, Microsoft Azure
…o deliver.” Share this post Details Industry : Financial Services Cloud : Azure Product : Databricks SQL , Unity Catalog Ready to get started? Try Databricks for free Learn more about our product Talk…
Deployment model
cloud
…ve continued to deliver.” Share this post Details Industry : Financial Services Cloud : Azure Product : Databricks SQL , Unity Catalog Ready to get started? Try Databricks f…
Deployment options
cloud
…ve continued to deliver.” Share this post Details Industry : Financial Services Cloud : Azure Product : Databricks SQL , Unity Catalog Ready to get started? Try Databricks f…
AI capabilities
Large Language Models, Retrieval-Augmented Generation
…to inform their knowledge base and power intelligent customer-centric chatbots. LLMs require vector embedding — a type of data representation that carries semantic information, which helps AI systems better understand that data. “Although we looked into s…
