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Title
IFS Nexus Black's Resolve cuts fault resolution time 25% for industrial field engineers
…ndustry: Software Company size: Large Product: Claude Platform Location: Europe 25% faster fault resolution Engineers fix problems faster with AI-powered diagnostics that work in the field 20% reduction in excess inventory Utilities cut unnecessary stock through predi…
Description
IFS Nexus Black built Resolve, an AI assistant on Claude that helps field engineers in manufacturing, energy and utilities diagnose equipment problems by analyzing images and correlating sensor readings, using Model Context Protocol to connect to legacy industrial systems. Resolve cuts fault resolution time by 25%, and at a William Grant & Sons distillery in Scotland the predictive-maintenance deployment is expected to save an estimated £8.4 million a year at that single site by shifting technicians from reactive repairs to predicting failures before they happen.
…n the air, power grids running, and factory lines moving isn't negotiable. Their flagship product, Resolve, is an AI assistant built on Claude that works alongside engineers on transmission poles, in engine rooms, and out in the field—spotting what humans might miss by analyzing equipment images, correlating sens…
Company
IFS Nexus Black
…ilities cut unnecessary stock through predictive maintenance and smart sourcing IFS Nexus Black builds AI-powered software for companies in manufacturing, field service, energy, aerospace, and defense—industries where keeping planes in the air, power grids running, and factory li…
Region
Europe
…e Contact sales Industry: Software Company size: Large Product: Claude Platform Location: Europe 25% faster fault resolution Engineers fix problems faster with AI-powered diagn…
Industry
Technology & Software
…Claude Platform IFS Nexus Black builds industrial AI with Claude Contact sales Industry: Software Company size: Large Product: Claude Platform Location: Europe 25% faster fault…
Problem
Industrial companies need AI that works in their actual operating environments: engineers can't type into a chatbot when they're wearing gloves, offshore wind farms need systems that work without signal, and manufacturing plants require solutions that speak the language of their 40-year-old machinery, where one mistake prolongs a power outage, shuts down a production line, or costs millions in wasted inventory.
…nts. Engineers can't type into a chatbot when they're wearing gloves. Offshore wind farms need systems that work without signal. Manufacturing plants require solutions that speak the language of their 40-year…
Solution
IFS Nexus Black built Resolve, an AI assistant on Claude, that uses Claude's multimodal capabilities to analyze equipment images, correlate sensor readings and connect patterns across visual inspections and operational data; the Model Context Protocol connects legacy industrial systems that are traditionally hard to integrate, Skills by Claude manages decades of industrial documentation, and Anthropic's Agent SDK powers agentic workflows that coordinate diagnostics, parts ordering and final verification.
…inspections and operational data to catch problems before they become failures. The Model Context Protocol (MCP), built and open-sourced by Anthropic, facilitates easier connections between systems—including legacy infrastructure that has traditionally been challenging to integrate. This enables Claude to bridge data silos that have long complicated industrial…
Business value
Resolve resolves faults in assets at a plant, site or in the field 25% faster, and utilities cut unnecessary stock by 20% through predictive maintenance and smart sourcing; at a William Grant & Sons distillery, moving from 38% reactive repairs to predicting failures early has slashed downtime and boosted output, with the team estimating £8.4 million a year in savings at that single site once in business-as-usual mode.
…ngineers fix problems faster with AI-powered diagnostics that work in the field 20% reduction in excess inventory Utilities cut unnecessary stock through predictive maintenance and smart sourcing IFS Nexus Black builds AI-powered software for companies in manufacturing, fiel…
Headline outcome
…ndustry: Software Company size: Large Product: Claude Platform Location: Europe 25% faster fault resolution Engineers fix problems faster with AI-powered diagnostics that work in the field 20% reduction in excess inventory Utilities cut unnecessary stock through predi…
Use case type
Predictive operations
…ted data meant technicians had to react to problems instead of preventing them. 38% of repairs were reactive, leading to costly downtime. With Resolve, the distillery can now predict failures before they happen. The solution reads complex plant schematics like a trained engineer and connect…
AI capabilities
Computer Vision, Agentic AI
…eren't possible before. Resolve uses Claude's multimodal capabilities to analyze thousands of equipment images, correlate sensor readings, and connect patterns across visual inspections and operational data to catch problems before they become failures. The Model Context Protocol (MCP), built and open-sourced by Anthropic, facilit…
Business functions
Manufacturing & Production, Supply Chain & Logistics
…ngineers fix problems faster with AI-powered diagnostics that work in the field 20% reduction in excess inventory Utilities cut unnecessary stock through predictive maintenance and smart sourcing IFS Nexus Black builds AI-powered software for companies in manufacturing, fiel…
Technology
Claude, Model Context Protocol (MCP), Claude Agent SDK, Skills by Claude
…industrial AI with Claude Contact sales Industry: Software Company size: Large Product: Claude Platform Location: Europe 25% faster fault resolution Engineers fix problems faster with…
Deployment model
cloud
…industrial AI with Claude Contact sales Industry: Software Company size: Large Product: Claude Platform Location: Europe 25% faster fault resolution Engineers fix problems faster with…
Deployment options
cloud
…industrial AI with Claude Contact sales Industry: Software Company size: Large Product: Claude Platform Location: Europe 25% faster fault resolution Engineers fix problems faster with…
