Each colour maps a published value to the exact source passage used to support it. Only bounded excerpts are public; administrators can inspect the complete captured source.
Title
How Schiphol is leveraging tech, design, data and AI-powered intelligence to redefine airport capacity and flow management
…Digital Transformation | Sustainability | Mobility | Terminal Design | Startups How Schiphol is leveraging tech, design, data and AI-powered intelligence to redefine airport capacity and flow management Digital Transformation | FTE Event News | On the Ground // Jul 2025 Share on Li…
Description
Royal Schiphol Group built in-house AI-powered tools — Dynamic Time Slots, (Passenger) Flow Balancing, and Gate Planning Insights — to align passenger demand with security and gate capacity. Dynamic Time Slots lets passengers pre-book security check times, steering an average of 7.5% of passengers away from peak moments (up to 22% on critical days), with 99.6% of passengers waiting under 10 minutes. Flow Balancing uses real-time sensor data, predictive models and simulation (a digital twin) to steer passenger groups, preventing over 4,000 minutes of crowding in 2024. Gate Planning Insights uses machine learning to optimise gate stand planning and turnaround operations. Overall passenger satisfaction score is 4.4 out of 5.
…on, I’ll share how we’ve redefined airport capacity and flow management through in-house developed, artificial intelligence (AI)-powered tools. These include Dynamic Time Slots, Real-time Passenger Flow Balancing, and Gate Planning Insights which have dramatically reduced peak loads and waiting times while improving sa…
Company
Royal Schiphol Group
…, on 9 to 11 September 2025 – Martijn van Boven, Product Manager, discusses how Royal Schiphol Group is leveraging technology, design and data, with in-house developed intelligence reducing passenger peaks by 22%, elevatin…
Industry
Transportation
…ipboard Share on Tumblr Tumblr Share via Email Gmail Share on WhatsApp WhatsApp Schiphol – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has the ambition to offer a passenger journey without waiting times, perfectl…
Problem
Schiphol had the ambition to offer a passenger journey without waiting times by perfectly aligning demand and capacity, while managing security checkpoint congestion, unpredictable passenger flows during crowding events, and gate stand planning and turnaround operations.
…ipboard Share on Tumblr Tumblr Share via Email Gmail Share on WhatsApp WhatsApp Schiphol – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has the ambition to offer a passenger journey without waiting times, perfectly aligning demand and capacity. In this interview, ahead of his participation at FTE Global – the “CES of Aviat…
Solution
Royal Schiphol Group built in-house AI-powered tools: Dynamic Time Slots lets passengers pre-book a preferred security check time via Schiphol's app or website up to three days before departure, with an intelligent algorithm dynamically allocating slots based on flight date, flight number, planned capacity and historical show-up patterns; Flow Balancing uses real-time sensor data, predictive models and simulations (a digital twin approach) to steer passenger groups by flight, groups or time window; and Gate Planning Insights uses machine learning to optimise gate stand planning and turnaround operations.
…View the full FTE Global 2025 schedule at a glance Register for FTE Global 2025 With Dynamic Time Slots, passengers pre-book a preferred security check time via Schiphol’s app or website. Using algorithms, the airport dynamically steers passengers just-in-time to the…
Business value
Dynamic Time Slots steers an average of 7.5% of passengers away from peak moments, rising to 22% on critical days, resulting in 99.6% of passengers waiting under 10 minutes. Flow Balancing prevented over 4,000 minutes of crowding in 2024 alone. Overall passenger satisfaction score is 4.4 out of 5, and the approach also lowers staffing costs, minimises missed flights, and decreases passenger claims.
…passengers noticing. They simply experience a smooth and stress-free journey.” This not only reduces stress and congestion, but also lowers staffing costs, minimises missed flights, and decreases passenger claims. High-tech on the inside, peace of mind on the outside. During daily operations,…
Technology
Digital Twin Simulation, Private 5G Network, Real-time Sensor Data
…iving vehicles already being tested.” Private 5G and Internet of Things (IoT): “Schiphol has deployed a private 5G network, providing the backbone for secure, scalable, and real-time operations.” The ambition is to be Europe’s smartest airport by 2030, setting the benchmark…
AI capabilities
Machine Learning, Predictive Analytics, Digital Twins & Simulation
…s digital twin approach prevented over 4,000 minutes of crowding in 2024 alone. Gate Planning Insights: on airside, Schiphol uses machine learning to optimise gate stand planning and turnaround operations, giving operators better control, higher predictability, and safer outcomes thr…
Implementation approach
Schiphol's development follows an in-house, co-creation approach: decentralised Business Platform IT teams dedicated to specific business domains work directly with frontline staff, and cross-functional teams combining software engineers, UX designers, data engineers, scientists, analysts and operational experts are formed when solutions span multiple business units.
…one. Cross-functional teams that can quickly adapt and deliver integrated value At Schiphol, the emphasis is on working with so-called Business Platforms. These are decentralised IT teams dedicated to specific business domains. “In my case, this is Operations,” says van Boven. “Our role is to support, chal…
