Source proof for How Mapfre Insurance modernized fraud claims with Amazon EMR Serverless

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…nts, policies, vehicles, providers, addresses, and prior suspicious activities. Mapfre Insurance is the number one auto and home insurer in Massachusetts, serving customers in 11 states nationwide. Our coverage includes auto, home, motorcycle, watercraft, business insurance, a…

…nce and later expanded to Home (HO), has delivered significant business impact, exceeding $5 million Net Present Value (NPV), with realized savings already outperforming projections. In this post, we share how Mapfre Insurance designed and implemented this solut…

…nts, policies, vehicles, providers, addresses, and prior suspicious activities. Mapfre Insurance is the number one auto and home insurer in Massachusetts, serving customers in 11 states nationwide. Our coverage includes auto, home, motorcycle, watercraft, business insurance, a…

…nts, policies, vehicles, providers, addresses, and prior suspicious activities. Mapfre Insurance is the number one auto and home insurer in Massachusetts, serving customers in 11 states nationwide. Our coverage includes auto, home, motorcycle, watercraft, business insurance, a…

…me investigation capacity that could otherwise be focused on serving customers. Traditional fraud detection approaches typically rely on rules-based controls, manual investigation triggers, historical claim patterns, and structured-data-only analysis. These approaches are useful for known fraud patterns, but they can struggle to…

…nce and later expanded to Home (HO), has delivered significant business impact, exceeding $5 million Net Present Value (NPV), with realized savings already outperforming projections. In this post, we share how Mapfre Insurance designed and implemented this solut…

…ud networks that traditional approaches miss. The results have been compelling: Accuracy gains – Detection improved by 50–135 percent compared to baseline methods. Substantial realized value – Both during the pilot and in production. Cross-fun…

…ns, making them reusable across models and ensuring strong metadata governance. Processing pipelines are executed on Amazon EMR Serverless , with orchestration managed by Apache Airflow operators running on Amazon Managed Workflows for Apache Airflow (Amazon MWAA) . This provides elastic, cost-efficient compute for both batch processing and fas…

…, so front-line adjusters automatically receive fraud alerts with explanations. Each flagged claim exposure generates a Guidewire activity showing the top three model drivers, helping investigators understand why the claim was identified and act quickly. Technical solution on AWS (Atenea Data Platform) The fraud detection platform i…

…S, designed to scale efficiently and provide long-term governance. At its core, the solution uses Apache Iceberg tables stored on Amazon Simple Storage Service ( Amazon S3 ), with metadata managed through the AWS Glue Data Catalog and access governed through AWS Lake Formation as part of the Atenea lakehouse governance model. The platform feature store is implemented through feature-store-managed Iceberg…

…countries with a team of 31,000 employees. In collaboration with AWS and Neo4j, Mapfre Insurance modernized its fraud prevention capabilities by combining graph-based features with machine learning (ML) models deployed on AWS. This initiative, focused initially on Massachusetts Auto insurance and later ex…

…ies. Mapfre Insurance is the number one auto and home insurer in Massachusetts, serving customers in 11 states nationwide. Our coverage includes auto, home, motorcycle, watercraft, business insurance,…

…nts, policies, vehicles, providers, addresses, and prior suspicious activities. Mapfre Insurance is the number one auto and home insurer in Massachusetts, serving customers in 11 states nationwide. Our coverage includes auto, home, motorcycle, watercraft, business insurance, a…

…rnized its fraud prevention capabilities by combining graph-based features with machine learning (ML) models deployed on AWS. This initiative, focused initially on Massachusetts Auto insurance and later e…