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Title
How Atlassian builds AI agents teams can trust with Claude and Google Cloud
…ere Ask questions about this page Copy as markdown Case study | Claude Platform How Atlassian builds AI agents teams can trust with Claude and Google Cloud Try Claude Industry: Software Company size: Large Product: Claude Platform Clau…
Description
Atlassian, whose products including Jira and Confluence serve over 350,000 customers, built an internal AI model gateway on Google Cloud that routes complex, long-running agentic work to Claude while simpler high-volume tasks go to Gemini Flash. Claude powers Rovo Chat (Atlassian's in-app assistant used by millions), Rovo CLI (its primary developer AI experience), and Rovo Max, an early-access mode that plans and executes complex multi-step work across Atlassian's Teamwork Graph. More than 5 million AI agents now run in customer business workflows each month.
…are trifecta: costs dropped, quality improved, and latency remained optimized." Gemini Flash is now the default for those general-purpose customer agents, while Claude carries the complex, long-running work. When vendors retire models, the team swaps in newer ones without re-architectin…
…work, on a platform built with Google Cloud. At Atlassian, Claude helps power: More than 5 million AI agents running in customer business workflows each month Rovo Chat, its in-app assistant used by millions, with Claude as a base agent m…
Company
Atlassian
…software that teams use to plan, build, and ship their work together, including Jira, Confluence, and more than 20 other products used by over 350,000 customers worldwide. AI is now built into everything Atlassian ships, and customers are asking it t…
Country
Australia
…ftware Company size: Large Product: Claude Platform Claude Code Partner: Google Location: Australia 5 million+ agents executed in customer business workflows each month Millions o…
Industry
Software Development
…assian builds AI agents teams can trust with Claude and Google Cloud Try Claude Industry: Software Company size: Large Product: Claude Platform Claude Code Partner: Google Locati…
Problem
Atlassian's customers want to hand consequential, repeatable work to trusted agents - reviewing incoming contracts, triaging support tickets, surfacing sales leads - rather than just chatting with an assistant that still leaves the work to a person. That kind of work requires an agent to use Atlassian's own product capabilities from inside the product the way a person would, and trust is hardest to earn on complex, long-running tasks where a wrong answer compounds the longer an agent works.
…it to summarize a thread or draft an update, still leaves the work to a person. Atlassian's customers want to hand that work to a trusted and capable agent instead: reviewing incoming contracts as a first line of defense, triaging support tick…
…as well. How do I make sure agents are an equivalent customer of our software?" Trust is hardest to earn where the work is most valuable: complex, long-running tasks where a wrong answer compounds the longer an agent works. It only gets harder a…
Solution
Atlassian built an internal AI model gateway centered on Google's Gemini Enterprise Agent Platform as the primary routing path, scaled on Google Kubernetes Engine with Google Cloud's GPUs and TPUs, that routes workloads to the best-performing model. Claude handles the most complex and long-running work: it is one of the models behind Rovo Chat (the in-app assistant used by millions), powers Rovo CLI (Atlassian's primary developer AI experience), and is behind Rovo Max, an early-access mode that takes a goal, draws on Teamwork Graph (Atlassian's connected map of a customer's app objects), and plans, reasons and executes across Atlassian tools inside a managed environment where admins control package and network access. Gemini Flash is the default for general-purpose, high-volume customer agents, while Claude carries the complex, long-running work; teams write their own evaluations and benchmark models on quality and cost before deploying.
…n the internal AI platform Atlassian built to serve models across its products. At its center sits an AI model gateway built on Gemini Enterprise Agent Platform (formerly Vertex AI) as the primary routing path, managing and interconnecting AI workloads across providers. Atlassian scales t…
…are trifecta: costs dropped, quality improved, and latency remained optimized." Gemini Flash is now the default for those general-purpose customer agents, while Claude carries the complex, long-running work. When vendors retire models, the team swaps in newer ones without re-architectin…
Technology
Claude Platform, Claude Code, Google Cloud
…with Claude and Google Cloud Try Claude Industry: Software Company size: Large Product: Claude Platform Claude Code Partner: Google Location: Australia 5 million+ agents executed in customer busi…
Business value
More than 5 million AI agents now run in customer business workflows each month, a figure that keeps climbing. Rovo Chat serves millions of users with Claude as a base agent model. Moving high-volume custom agents to Gemini Flash while reserving Claude for complex work reduced operational costs, improved quality, and kept latency optimized. In an internal demo, a Rovo Max agent turned a Jira board into a finished Instagram-style video reel by pulling in linked Figma designs and Google Docs via Teamwork Graph, writing its own script, and stopping only where it needed a human-provided Instagram account.
…work, on a platform built with Google Cloud. At Atlassian, Claude helps power: More than 5 million AI agents running in customer business workflows each month Rovo Chat, its in-app assistant used by millions, with Claude as a base agent m…
…ined. "By using Gemini and Claude through Google Cloud, we hit a rare trifecta: costs dropped, quality improved, and latency remained optimized." Gemini Flash is now the default for those general-purpose customer agents, wh…
Headline outcome
…Large Product: Claude Platform Claude Code Partner: Google Location: Australia 5 million+ agents executed in customer business workflows each month Millions of users on Rovo Chat with Claude as a base agent model Atlassian make…
Use case type
Conversational assistant
…More than 5 million AI agents running in customer business workflows each month Rovo Chat, its in-app assistant used by millions, with Claude as a base agent model Rovo CLI, the primary experience for developer AI Rovo Max, an early-access mod…
AI capabilities
Agentic AI, Code Generation, Conversational AI
…Claude as a base agent model Rovo CLI, the primary experience for developer AI Rovo Max, an early-access mode of Rovo Chat, which plans, reasons, and executes across Atlassian tools taking on complex work. Rovo Studio, which uses a variety of models, including Claude (Opus 4.8 and Son…
