Source proof for Groupama deploys an Azure OpenAI virtual assistant for its Employee Savings customer managers

…s ambitions. Deploying a virtual assistant that transforms customer interaction The virtual assistant used by the Groupama Employee Savings unit is the very first generative AI application the company actually deployed. It aims to simplify the work of customer managers in their responses to policyh…

…to simplify the work of customer managers in their responses to policyholders, thanks to key technologies such as Azure OpenAI Service, Azure AI Search and Bot Framework. For each question asked, the bot provides a pre-written answer, based on a subs…

…ual assistance, that are human and close to people, optimistic and responsible. The Groupama Group , one of the leading mutual insurance groups in France, developed its insurance and service activities in ten countries. It counts 12…

…y technologies such as Azure OpenAI Service, Azure AI Search and Bot Framework. For each question asked, the bot provides a pre-written answer, based on a substantial corpus of documentation, all in a closed and completely secure Azure environment. Adopted by all employees specializing in customer relations at Groupama Epargne…

…rpus of documentation, all in a closed and completely secure Azure environment. Adopted by all employees specializing in customer relations at Groupama Epargne Salariale, this virtual assistant delivers reliable, verified and verifiable information, and boasts an 80% success rate. As a result, employees interact faster and better, and adapt their responses to…

Groupama envisions mutual AI with generative AI and Azure OpenAI Service | Microsoft Customer Stories This is the Trace Id: b65721a6e05b4c2a74a0ea207915…

…e AI and Machine Learning Azure Operator Call Protection Azure Machine Learning ORGANIZATION SIZE 10,000+ employees COUNTRY France BUSINESS NEED Artificial Intelligence INDUSTRY Financial Services Share the sto…

…ual assistance, that are human and close to people, optimistic and responsible. The Groupama Group , one of the leading mutual insurance groups in France, developed its insurance and service activities in ten countries. It counts 12…

…unit is the very first generative AI application the company actually deployed. It aims to simplify the work of customer managers in their responses to policyholders, thanks to key technologies such as Azure OpenAI Service, Azure AI Search and B…

…y technologies such as Azure OpenAI Service, Azure AI Search and Bot Framework. For each question asked, the bot provides a pre-written answer, based on a substantial corpus of documentation, all in a closed and completely secure Azure environment. Adopted by all employees specializing in customer relations at Groupama Epargne…

…to simplify the work of customer managers in their responses to policyholders, thanks to key technologies such as Azure OpenAI Service, Azure AI Search and Bot Framework. For each question asked, the bot provides a pre-written answer, based on a subs…

…all employees specializing in customer relations at Groupama Epargne Salariale, this virtual assistant delivers reliable, verified and verifiable information, and boasts an 80% success rate. As a result, employees interact faster and better, and adapt their responses to…

…ter and better, and adapt their responses to the profile of each customer. "Our managers save a considerable amount of time and are able to carry out their work in much better conditions," enthuses Enderlé, "and this clearly enhances the quality of the relat…

…s ambitions. Deploying a virtual assistant that transforms customer interaction The virtual assistant used by the Groupama Employee Savings unit is the very first generative AI application the company actually deployed. It aims to simplify the work of customer managers in their responses to policyh…

…e AI Factory: the ingredients for successful scaling up It was a great success: only seven months elapsed between the completion of this full-scale exercise and the first applications going into production. "We quickly perceived generative AI as a revolution, as an element that bri…

…in mind, the group decided to scale up, but not under just any conditions. "From the outset, we opted for a gradual ramp-up, anchored in a strategy of integration engineering" , Aboulker reminds us. The goal was to use the right technology for the ri…

…nnaire, a step that is all too often time-consuming" , explains the expert. Groupama is also preparing a vast training plan dedicated to learning prompting, which should see the light of day shortly. According to Thibaut Aboulker, "With generative AI, setting the parameters…

…all employees specializing in customer relations at Groupama Epargne Salariale, this virtual assistant delivers reliable, verified and verifiable information, and boasts an 80% success rate. As a result, employees interact faster and better, and adapt their responses to…

…y technologies such as Azure OpenAI Service, Azure AI Search and Bot Framework. For each question asked, the bot provides a pre-written answer, based on a substantial corpus of documentation, all in a closed and completely secure Azure environment. Adopted by all employ…