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Title
Generali Luxembourg deploys a disconnected, sovereign AI environment with DEEP for AML/KYC document analysis
…rsonal Tech Drive Money Careers Transport Expat Guide Thursday October 29, 2026 With the support of DEEP, Generali Luxembourg has deployed an artificial intelligence solution on its own environment. This configuration enables it both to meet the constraints imposed by the super…
Description
Generali Luxembourg, a life insurer, deployed open-source large language models on a dedicated environment hosted by DEEP (POST Group) in Luxembourg data centres, with no connection to the outside world, to meet supervisor data-confidentiality constraints. The first use case, still in the POC phase, supports AML/KYC operations by analysing customer-provided documents and cross-checking information; a human operator keeps the final decision. The source says the first use case took three months to deploy and that the time to respond to a new request, previously up to two days, will now be thirty minutes.
…ironment and choosing and configuring the models. AI serving AML/KYC operations The solution, still in the POC phase, will be used to support the AML/KYC operations carried out by the company. "The artificial intelligence, as configured, analyses the documents provided by…
…achieve a 98% satisfaction rate, processing times were considerably shortened. Where it used to take up to two days to respond to a new request, it will now take just thirty minutes. Customers will benefit from an improved experience. Staff will spend less time…
…company, running carefully selected open source artificial intelligence models. The solution operates from one of our data centres in Luxembourg, with no connection to the outside world. This way, Generali can be sure that its data will not be exposed to third parti…
Company
Generali Luxembourg
…reers Transport Expat Guide Thursday October 29, 2026 With the support of DEEP, Generali Luxembourg has deployed an artificial intelligence solution on its own environment. This configuration enables it both to meet the constrai…
Country
Luxembourg
…company, running carefully selected open source artificial intelligence models. The solution operates from one of our data centres in Luxembourg, with no connection to the outside world. This way, Generali can be sure that i…
Industry
Insurance
…er in terms of operability, comments Fabrice Walek, CEO of Generali Luxembourg. The life insurance company, which develops insurance and wealth structuring solutions, therefore looked at the technology with interest. "The question that quickly e…
Problem
Insurers under the supervision of the Commissariat aux Assurances face strict data-confidentiality requirements and cannot use the public cloud or SaaS AI models. AML/KYC verification operations can account for between 40 and 50% of a customer's management time.
…strict regulatory requirements, particularly in terms of data confidentiality. Insurance companies, in particular, cannot use the public cloud and, a fortiori, submit sensitive data to artificial intelligence models accessible in Software as a Service mode or to external agents. "The deployment of artificial intelligence therefore had to be considered in th…
…on, as part of these operations required by anti-money laundering regulations. "These verification operations can account for between 40 and 50% of a customer's management time. Artificial intelligence acts here as an assistant, faci…
Solution
DEEP provided a sovereign environment dedicated to Generali, with GPUs and carefully selected open-source AI models, operating from a Luxembourg data centre with no connection to the outside world. The AI analyses documents provided by customers, for example in an underwriting process, to determine whether the data has probative value and is consistent, acting as an assistant while the final decision stays with a human operator.
…urg In order to set up this environment, necessary for the use cases envisaged, DEEP provided the Generali environment with GPUs - powerful processors that are essential for running the models - and supported the company from the selection of the large language models bes…
…erali benefits from a sovereign environment, entirely dedicated to the company, running carefully selected open source artificial intelligence models. The solution operates from one of our data centres in Luxembourg, with no conn…
Business value
Generali Luxembourg's CEO says that, after prompts were fine-tuned to achieve a 98% satisfaction rate, processing times were considerably shortened: a response to a new request that used to take up to two days will now take thirty minutes. The solution is still in the POC phase, and the source expects staff to spend less time on low-value tasks and handle a greater volume of transactions.
…sociated with the use of artificial intelligence will be directly perceptible. "After a period of familiarisation, during which the prompts were fine-tuned to achieve a 98% satisfaction rate, processing times were considerably shortened. Where it used to take up to two days to respond to a new request, it will now t…
…w take just thirty minutes. Customers will benefit from an improved experience. Staff will spend less time on tedious tasks with little added value, and will be able to handle a greater volume of transactions," comments Fabrice Walek. In short, we're saving time and improving the qua…
AI capabilities
Document Intelligence, Generative AI
…ations carried out by the company. "The artificial intelligence, as configured, analyses the documents provided by customers as part of an underwriting process, for example. This processing enables us to determine whether the data has prob…
…aints imposed by the supervisor in terms of preserving data confidentiality and to benefit from the possibilities offered by the large language models. The first use case, dedicated to AML/KYC operations, will considerably reduce…
Implementation approach
The company began an exploratory approach two years earlier with a dedicated team to identify use cases. The first use case took three months to deploy, from ordering the GPUs to interconnecting the AI with the insurer's information system, including setting up the dedicated environment and choosing and configuring the models. The solution is still in the POC phase.
…operational efficiency, service quality and user experience. With this in mind, two years ago we began an exploratory approach by setting up a dedicated team to identify use cases and define new pathways," continues Sébastien Rauth, Head of IT & Security at Generali Luxembourg. The…
…ion of the solutions The implementation of the solution was particularly rapid. It took just three months to deploy the first use case, from ordering the GPUs to interconnecting the AI with the insurer's information system, including setting up the dedicated environment and c…
Headline outcome
…achieve a 98% satisfaction rate, processing times were considerably shortened. Where it used to take up to two days to respond to a new request, it will now take just thirty minutes. Customers will benefit from an improved experience. Staff will spend less time…
Use case type
Document processing
…ations carried out by the company. "The artificial intelligence, as configured, analyses the documents provided by customers as part of an underwriting process, for example. This processing enables us to determine whether the data has prob…
