AI use cases for Risk & Fraud
12 documented implementations
Absa Group deploys Agentforce to double contact center productivity and speed debit order reversals 88%
Absa, South Africa's #2 bank serving 10 million customers across 15 African countries, deployed Salesforce Agentforce with Data 360 to replace a menu-driven chatbot with a conversational assistant that guides business banking customers through loan options, account questions and application forms. Absa expects the deployment to double the impact of its 5,000 contact center reps, cut debit order reversal handling from 30-45 minutes to under 5 minutes (an 88% speedup), and automate up to 50% of fraud-related service requests.
Absa Group· South AfricaAgentforce · Salesforce Data 360 · Financial Services Cloud +1
ENGIE Impact identifies risk more accurately using Azure Analytics and AI Services
Sustainability consultancy ENGIE Impact adopted Azure AI Foundry, Azure Databricks and Microsoft 365 Copilot to process data from 31,000 vendors across more than 600,000 sites and $1.8 million invoices monthly, running daily machine learning predictions that improved account risk identification by 13x over its previous process.
ENGIE Impact· United StatesAzure AI Foundry · Azure Databricks · Microsoft 365 Copilot +2
Banco Popular Dominicano Multiplies Operational Risk Analysis 7X with AURA on Microsoft Power Platform
Banco Popular Dominicano built AURA, a multi-agent ecosystem on Microsoft Copilot Studio and Power Platform (Power Automate, Power BI, Teams, Excel, SQL, SharePoint) that automates real-time operational risk monitoring, replacing periodic manual sample-based reviews. The bank moved from roughly 40% to 100% operational risk coverage, multiplied analytical capacity sevenfold, cut manual operating load by 70%, reached 98% methodological accuracy, and now processes about 80,000 documents per week and 300+ cases per day.
Banco Popular Dominicano· Dominican RepublicMicrosoft Copilot Studio · Microsoft Power Platform · Power Automate +5Inscribe cuts fraud review time 20x from 30 minutes to 90 seconds with Claude-powered risk agents
Inscribe, which builds AI Risk Agents for banks and fintechs, uses Claude on Amazon Bedrock to power fraud detection, document verification and risk analysis for financial institutions. The company's AI Fraud Analyst detects fraud in images and PDFs, runs KYC/KYB checks, and produces auditable risk reports in about 90 seconds, a 20x reduction from the prior 30-minute manual review. One fintech client increased loan application processing capacity 70x without adding headcount using Inscribe's Claude-powered risk agents.
InscribeClaude · Amazon BedrockVega's cyber defense platform returns 67% of analysts' time with Claude
Vega, an agentic cyber defense platform used by Fortune 200 companies, global banks and healthcare providers, built an agentic detection-triage-investigation-optimization loop that runs Claude directly on security data where it lives, avoiding costly SIEM ingestion, delivered via Amazon Bedrock including an EU-resident deployment in Frankfurt for GDPR compliance. Across production deployments, customers reclaim roughly 67% of analyst time, complete investigations up to 44 times faster at 82% lower cost than legacy SIEMs, and one Fortune 500 insurer cut mean time to triage from 25 minutes to under 3 minutes.
Tailoring credit products to the diverse needs of customers
HDFC Bank's Credit Risk Analytics and Innovation department migrated from a 16-node Hadoop cluster to the Databricks Data + AI Platform on Azure, using Delta Lake and Unity Catalog to power fraud control, marketing optimization and credit risk model building, significantly reducing query time and accelerating data pipelines for downstream risk management.
Kroll Connects Enterprise Data with AI
Kroll is advancing its financial and risk advisory services by centralizing data across every business line on the Databricks Data + AI Platform, integrating client, corporate, and infrastructure data into a single connected ecosystem for clearer insights and enhanced operational agility, reducing data debt and laying a scalable foundation for responsible AI innovation.
KrollDatabricks
BlackBerry Accelerates Cybersecurity with AI
BlackBerry strengthens its cybersecurity capabilities by unifying enterprise data on the Databricks Data + AI Platform, using real-time analytics and AI to detect threats in minutes rather than hours. Centralized, shared data enables collaboration across teams, speeding innovation and delivering safer digital experiences.
BlackBerryDatabricksNetacea Strengthens Cyber Defense With AI
Netacea protects global enterprises from malicious bot traffic with the Databricks Data + AI Platform. By consolidating siloed systems into one unified environment, Netacea scaled to ingest up to 150,000 requests per second, 50 times faster than before. Databricks powers real-time threat detection, enabling defensive AI that responds instantly to emerging cyberattacks.
NetaceaDatabricksCZ Advances Healthcare with Data Intelligence
CZ uses the Databricks Data + AI Platform to unify vast healthcare data, calculate fair insurance premiums, automate quality claims checks, and deliver AI-assisted member support. By harnessing GenAI, collaborative analytics, and strong governance, CZ streamlines operations and improves affordable healthcare access for millions across the Netherlands.
Turning Payments Risk Into a Growth Enabler
Envisso uses the Databricks Data + AI Platform to power its AI-powered merchant risk monitoring and payments insurance platform, unifying merchant, transaction and dispute data with Unity Catalog and Lakeflow Jobs. The company reduced merchant onboarding from weeks to a single day and doubled its customer base without doubling its ~15-person engineering team.
EnvissoDatabricks · Unity Catalog · Lakeflow +4Intuit Accelerates Small Business Lending
Intuit used Databricks AI to deliver emergency capital at scale during the pandemic, facilitating more than $1.4 billion in loans for approximately 40,000 customers on a modern cloud architecture. Intuit holds nearly 700 AI and ML patents and runs hundreds of production models for risk, fraud, matchmaking, and cash flow management.
IntuitDatabricks