{"slug":"fontys-ict-runs-a-six-month-300-user-pilot-of-an-eu-first-multi-provider-ai-gateway-platform","url":"https://findausecase.com/use-cases/fontys-ict-runs-a-six-month-300-user-pilot-of-an-eu-first-multi-provider-ai-gateway-platform","title":"Fontys ICT runs a six-month, 300-user pilot of an EU-first multi-provider AI gateway platform","description":"Fontys ICT, a Dutch university of applied sciences, designed and operated an institutional AI platform in a six-month, 300-user pilot. It combines an OpenWebUI frontend with single sign-on, a Portkey gateway that enforces access, budgets and EU-first routing, and a model catalog spanning Azure AI Foundry EU regions, GreenPT on French datacenters, Fontys-operated hardware in the Netherlands, and US providers behind explicit consent. The authors report the platform ran reliably with no privacy incidents and strong user adoption.","company":"Fontys ICT","industry":"Education","country":"Netherlands","aiCapabilities":["Generative AI"],"technology":["OpenWebUI","Portkey","Azure AI Foundry","GreenPT"],"deployment":"Hybrid","problemStatement":"Students and faculty used a patchwork of commercial AI tools, which created unequal access depending on personal budgets, loss of visibility over AI spending, and unclear data-processing locations and retention. Fontys ICT needed a way to offer AI that is equitable, transparent and aligned with European law.","solutionApproach":"Fontys ICT built a governed three-layer gateway platform: an OpenWebUI frontend with single sign-on through Azure Active Directory, a Portkey gateway that enforces access, budgets and EU-first routing, and a provider layer with a model catalog (Azure AI Foundry EU regions, GreenPT on French datacenters, Fontys-operated hardware in the Netherlands, and US providers such as Anthropic behind explicit consent). Each model has a model card and consent flow.","businessValue":"The authors report that in the six-month, 300-user pilot the platform ran reliably, with no privacy incidents and strong user adoption, and that it let the institution steer traffic towards EU infrastructure by default and manage usage and spending across groups and projects. The report gives no quantified usage figures in the portion read.","evidence":{"band":"high"},"sourceUrl":"https://arxiv.org/html/2512.08978v1","dates":{"publishedAt":"2026-11-01T05:46:37.771Z","publishedAtSource":"pipeline","updatedAt":"2026-11-01T05:46:37.771Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/fontys-ict-runs-a-six-month-300-user-pilot-of-an-eu-first-multi-provider-ai-gateway-platform. Bulk republication requires permission."}