Source proof for European multi-line insurer co-develops generative AI solutions with Capgemini, including a travel insurance RAG chatbot with 91% accuracy

…uropean multi-line insurer Region: Europe Industry: Insurance Facebook Linkedin Multiple business entities within the company partnered with Capgemini to co-develop scalable generative AI solutions, achieving a 12x reduction in manual effort and 91% accuracy in travel insurance query responses Client challenge: The insurer sought to increase operational efficiency and enh…

…and systems, helping identify where generative AI could create the most impact. The first use case involved the project team working with a business unit to transcribe and summarize multilingual meetings. This generative AI solution automated transcription and coding, freeing up user…

…Governance (ESG) reports. This helped produce meaningful insights more quickly. For this program, Capgemini also performed a comparative study of Mistral AI and GPT-4 models using model evaluation frameworks. This led to the creation of reference architecture for measuring, controlling,…

…RAG-based chatbot to support travel insurance with business adoption playbooks. This use case referenced the company’s travel terms and conditions documents to answer general customer queries, such as coverage checks, and achieved 91% accuracy with live agent validations. Parallelly, Capgemini also worked with the insurer to expand its internal knowl…

…evolutionizes its roadmap with generative AI Download the case study 767 KB pdf Client: European multi-line insurer Region: Europe Industry: Insurance Facebook Linkedin Multiple business entities within the company partnered with…

…evolutionizes its roadmap with generative AI Download the case study 767 KB pdf Client: European multi-line insurer Region: Europe Industry: Insurance Facebook Linkedin Multiple business entities within the company partnered with…

…evolutionizes its roadmap with generative AI Download the case study 767 KB pdf Client: European multi-line insurer Region: Europe Industry: Insurance Facebook Linkedin Multiple business entities within the company partnered with…

…l effort and 91% accuracy in travel insurance query responses Client challenge: The insurer sought to increase operational efficiency and enhance the employee and customer experience by adopting generative and agentic AI at scale. Solution: Capgemini partnered with multiple business entities across the organi…

…d agentic AI to spur a new era of growth if adopted at an organizational scale. Before it could make this vision into reality, the insurer knew it needed to set out a clear direction for how to implement AI solutions and choose the most effective use cases for the technology. This meant developing a roadmap that would guide the company into the future so…

…ith multiple business divisions to operationalize the insurer’s overall vision. This began with a comprehensive assessment of existing processes and systems, helping identify where generative AI could create the most impact. The first use case involved the project team working with a business unit to tr…

…and qualitative assessments that reduced the amount of manual work by analysts. In another case, Capgemini co-developed a RAG-based chatbot to support travel insurance with business adoption playbooks. This use case referenced the company’s travel terms and conditions documents to…

…p users to focus on other meaningful tasks that required direct, manual effort. For one of the business entities, Capgemini created an intelligence chatbot based Retrieval-Augmented Generation (RAG) architecture to analyze and generate Environmental, Social, and Governance (ESG) reports. This helped produce meaningful insights more quickly. For this program, Capgemi…

…on the efficiency and accuracy of each impacted business division. For example, one of these implementations has made it possible to achieve a 12-time reduction in the manual work associated with generating meeting summaries. This boost to efficiency has also accelerated that entity’s time to market. Wit…

…time reduction in the manual work associated with generating meeting summaries. This boost to efficiency has also accelerated that entity’s time to market. With a clear roadmap and early successes, the insurer is now positioned to purs…

…es. This boost to efficiency has also accelerated that entity’s time to market. With a clear roadmap and early successes, the insurer is now positioned to pursue a more efficient and AI-ready future – one where employees can apply their expertise where it has the greatest value…

…and qualitative assessments that reduced the amount of manual work by analysts. In another case, Capgemini co-developed a RAG-based chatbot to support travel insurance with business adoption playbooks. This use case referenced the company’s travel terms and conditions documents to…

…ith multiple business divisions to operationalize the insurer’s overall vision. This began with a comprehensive assessment of existing processes and systems, helping identify where generative AI could create the most impact. The first use case involved the project team working with a business unit to tr…

…such as coverage checks, and achieved 91% accuracy with live agent validations. Parallelly, Capgemini also worked with the insurer to expand its internal knowledge of Gen AI – ensuring the organization will be able to sustainably expand and scale future developments. Scaling innovation to realize future ambitions The generative solutions have al…

…and qualitative assessments that reduced the amount of manual work by analysts. In another case, Capgemini co-developed a RAG-based chatbot to support travel insurance with business adoption playbooks. This use case referenced the company’s travel terms and conditions documents to…

…such as coverage checks, and achieved 91% accuracy with live agent validations. Parallelly, Capgemini also worked with the insurer to expand its internal knowledge of Gen AI – ensuring the organization will be able to sustainably expand and scale future developments. Scaling innovation to realize future ambitions The generative solutions have al…

…RAG-based chatbot to support travel insurance with business adoption playbooks. This use case referenced the company’s travel terms and conditions documents to answer general customer queries, such as coverage checks, and achieved 91% accuracy with live agent validations. Parallelly, Capgemini also worked with the insurer to expand its internal knowl…

…and qualitative assessments that reduced the amount of manual work by analysts. In another case, Capgemini co-developed a RAG-based chatbot to support travel insurance with business adoption playbooks. This use case referenced the company’s travel terms and conditions documents to…