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Title
Estonia rolls out Bürokratt, an AI-guided virtual assistant network for public services
…lp More Use tab to navigate through the menu items. Virtual assistant B rokratt B rokratt is a network of chatbots on public sector institutions websites that enables people to obtain information from institutions and to use both public and information services via virtual assistants. What is B rokratt today? B rokratt is a state-created, AI-based digital assista…
Company
Estonian Government (RIA - State Information System Authority)
…uires contributing to the collection and, if necessary, cleaning of input data. The Estonian Information System Authority (RIA) offers support from the first demo to production. See the detailed LLM guide here . To get started, contact RIA at help@ria.ee…
Country
Estonia
--> Bürokratt | Kratid top of page AI empowering Estonia Homepage AI Bürokratt Data Training TARK Nõuded tehisintellekti kasutamiseks AI…
Region
Europe
--> Bürokratt | Kratid top of page AI empowering Estonia Homepage AI Bürokratt Data Training TARK Nõuded tehisintellekti kasutamiseks AI…
Industry
Government & Public Sector
…? B rokratt is intended for people who want to communicate with the government. It is designed for public sector institutions that wish to offer user-friendly, efficient, and up-to-date customer service. It meets the needs of both local governments and national agencies including ma…
Description
Bürokratt is a network of chatbots deployed on Estonian public sector institutions' websites, letting people obtain information from institutions and use public and information services via virtual assistants. It is a state-created, AI-based digital assistant that helps institutions deliver modern, efficient, around-the-clock customer service using large language models.
…lp More Use tab to navigate through the menu items. Virtual assistant B rokratt B rokratt is a network of chatbots on public sector institutions websites that enables people to obtain information from institutions and to use both public and information services via virtual assistants. What is B rokratt today? B rokratt is a state-created, AI-based digital assista…
…ssistant that helps institutions deliver modern and efficient customer service. Today, B rokratt offers institutions the ability to use large language models (LLMs) to understand human-language input and respond to questions quickly, referentially, and around the clock. Who is B rokratt for? B rokratt is intended for people who want to communicate…
Problem
Estonian public sector institutions needed a way to deliver modern, efficient, and up-to-date customer service, and to let people interact with the state in natural language rather than navigating complex portals and forms.
…? B rokratt is intended for people who want to communicate with the government. It is designed for public sector institutions that wish to offer user-friendly, efficient, and up-to-date customer service. It meets the needs of both local governments and national agencies including ma…
…friend in natural language, at any time, and from any device. To achieve this, the chatbots deployed to clients will form a unified network that allows people to find answers, solve problems, and consume digital services directly from the chat window, without navigating complex portals or filling out forms. As this vision is realized, institutions will be able to integrate virtual assi…
Solution
Bürokratt is a network of AI-based chatbots that public sector institutions deploy on their own websites, using large language models to understand natural-language input and answer questions. Per kratid.ee's stated 'Vision of Bürokratt', the chatbots deployed to clients will form a unified network that lets people find answers, solve problems, and consume digital services directly from the chat window, without navigating complex portals or filling out forms — a stated future vision, not a delivered present capability. By the end of 2025 the rollout includes deploying an LLM/RAG model, a general knowledge module, and a central 'global classifier' component that lets different Bürokratt instances communicate securely with each other; from 2026 the plan is for each institution or domain to run its own personalized AI agent within a unified, cooperative network of agents.
…ation requests, automating recurring questions, and providing customer support. Vision of B rokratt The vision for B rokratt is to give people the opportunity to interact with the state as easily as with a friend in natural language, at any time, and from any device. To achieve this, the chatbots deployed to clients will form a unified network that allows people to find answers, solve problems, and consume digital services directly from the chat window, without navigating complex portals or filling out forms. As this vision is realized, institutions will be able to integrate virtual assi…
…d personalized service. B rokratt roadmap What will be done by the end of 2025? By the end of 2025, a functional foundation for broader adoption of B rokratt as an AI-based customer service network will be established. Over the year, the deployment of a large language model (LLM / RAG) will be carried out, a general knowledge module will be developed, and a central component (global classifier) will be created, through which different B rokratts can communicate securely with each other. What will be done in the future? Starting in 2026, B rokratt will move toward a…
…atts can communicate securely with each other. What will be done in the future? Starting in 2026, B rokratt will move toward a model where each institution or domain can use its own personalized AI agent as part of a unified and cooperative network of agents. The focus will be on building an LLM adapted to Estonian, enabling agents to co…
Business value
The Bürokratt software itself is free; institutions pay only State Cloud hosting (about 150 per month, per the source) plus large language model usage costs, in exchange for RIA support from the first demo through production. Institutions moving from older, manually-maintained rule-based chatbots to LLM-based Bürokratt gain better answers with less manual upkeep — RIA's own electronic identity department (id.ee) was the first to adopt the LLM-based solution, and several public sector institutions already use Bürokratt.
…porting administrative processes. What to do if you re interested in B rokratt? The software for B rokratt is free, but hosting the solution is done, as usual, in the State Cloud, with a monthly hosting cost of about 150, plus additional costs from using large language models (LLMs). For institutions, adopting the solution requires contributing to the collection…
…e Who uses B rokratt? Several public sector institutions already use B rokratt. Earlier solutions, such as Rasa-based chatbots, relied heavily on pre-defined question-answer training, which required a lot of resources from institutions. While those solutions worked reasonably for recurring questions, they demanded constant manual maintenance and content updates. Today, many institutions are transitioning to large language models (LLMs), whi…
…tution-defined sources to find information without requiring separate training. The first to adopt an LLM solution was the electronic identity department of RIA (via id.ee), where B rokratt can support end users in real questions without manual training meaning better answers and less manual upkeep. Training & Analyses Explore the world of data and kratt (s) through trainings.…
…M guide here . To get started, contact RIA at help@ria.ee Who uses B rokratt? Several public sector institutions already use B rokratt. Earlier solutions, such as Rasa-based chatbots, relied heavily on pre-defined q…
Implementation approach
Bürokratt is being rolled out in phases: by the end of 2025 the plan is to deploy an LLM/RAG model, build a general knowledge module, and create a central 'global classifier' so separate Bürokratt instances can communicate securely; from 2026 the model shifts to each institution or domain running its own personalized AI agent within a unified, cooperative agent network with an LLM adapted to Estonian. Several institutions already use Bürokratt, having moved from earlier Rasa-based, manually-trained chatbots to LLM-based ones; RIA's electronic identity department (id.ee) was the first to adopt the LLM-based approach. Institutions taking part are expected to contribute to collecting and cleaning input data, with RIA supporting them from first demo through production.
…d personalized service. B rokratt roadmap What will be done by the end of 2025? By the end of 2025, a functional foundation for broader adoption of B rokratt as an AI-based customer service network will be established. Over the year, the deployment of a large language model (LLM / RAG) will be carried out, a general knowledge module will be developed, and a central component (global classifier) will be created, through which different B rokratts can communicate securely with each other. What will be done in the future? Starting in 2026, B rokratt will move toward a…
…atts can communicate securely with each other. What will be done in the future? Starting in 2026, B rokratt will move toward a model where each institution or domain can use its own personalized AI agent as part of a unified and cooperative network of agents. The focus will be on building an LLM adapted to Estonian, enabling agents to communicate independently, and utilizing data securely and intelligently. The goal is to make public sector services more accessible and human-centered.…
…st of about 150, plus additional costs from using large language models (LLMs). For institutions, adopting the solution requires contributing to the collection and, if necessary, cleaning of input data. The Estonian Information System Authority (RIA) offers support from the first d…
Technology
Large Language Models (LLM), Retrieval-Augmented Generation (RAG)
…att as an AI-based customer service network will be established. Over the year, the deployment of a large language model (LLM / RAG) will be carried out, a general knowledge module will be developed, and a central component (global…
AI capabilities
Conversational AI
…utions websites that enables people to obtain information from institutions and to use both public and information services via virtual assistants. What is B rokratt today? B rokratt is a state-created, AI-based digital assist…
Deployment options
cloud
…o do if you re interested in B rokratt? The software for B rokratt is free, but hosting the solution is done, as usual, in the State Cloud, with a monthly hosting cost of about 150, plus additional costs from using lar…
