{"slug":"esb-rolls-out-copilot-for-microsoft-365-to-its-9-000-staff-starting-with-about-300-employees","url":"https://findausecase.com/use-cases/esb-rolls-out-copilot-for-microsoft-365-to-its-9-000-staff-starting-with-about-300-employees","title":"ESB rolls out Copilot for Microsoft 365 to its 9,000 staff, starting with about 300 employees","description":"Per ThinkBusiness (5 March 2024), Irish electricity provider ESB, with Microsoft and Accenture, is deploying Copilot for Microsoft 365 across its 9,000-strong workforce, having already deployed it to approximately 300 employees. ESB's CIO reports improvements in summarisation, action tracking and knowledge management. The article gives no quantified results.","company":"ESB","industry":"Energy","country":"Ireland","aiCapabilities":["Generative AI"],"technology":["Copilot for Microsoft 365"],"deployment":"Unknown","solutionApproach":"ESB joined forces with Microsoft and Accenture to deploy Copilot for Microsoft 365, and has already deployed it to approximately 300 employees ahead of a planned deployment across its 9,000-strong workforce. ESB is capturing feedback and insights to identify business value across Outlook, Teams, PowerPoint and other Microsoft 365 applications.","businessValue":"ESB's CIO reports that it is already seeing improvements in summarisation, action tracking and knowledge management, which should let people focus on high-value activity. The source gives no quantified results.","evidence":{"band":"high"},"sourceUrl":"https://www.thinkbusiness.ie/articles/esb-copilot-genai/","dates":{"publishedAt":"2026-11-08T05:46:37.980Z","publishedAtSource":"pipeline","updatedAt":"2026-11-08T05:46:37.980Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/esb-rolls-out-copilot-for-microsoft-365-to-its-9-000-staff-starting-with-about-300-employees. Bulk republication requires permission."}