{"slug":"enterprise-data-analytics-platform-and-ami-operations","url":"https://findausecase.com/use-cases/enterprise-data-analytics-platform-and-ami-operations","title":"Enterprise Data Analytics Platform and AMI Operations","description":"Con Edison rolled out the C3 AI Platform and C3 AI AMI Operations application to establish AMI operations across 5 million smart meters and build a federated enterprise data analytics platform. The team aggregated two years of data from 13 source systems covering 5 million customer accounts, configured two machine learning algorithms and 50 analytics to identify deployment and installation issues and determine meter and network health. Results included $854M+ in identified annual customer benefit and 2,300+ deployment issues identified within 4 months.","company":"Con Edison","industry":"Energy","country":"United States","aiCapabilities":["Machine Learning","Predictive Analytics"],"technology":["C3 AI Platform","C3 AI AMI Operations"],"deployment":"Unknown","problemStatement":"In tandem with its six-year smart meter rollout plan, Con Edison — one of the largest integrated utilities in the United States, serving more than four million customers — sought to implement AMI operations across 5 million smart meters and build a federated enterprise data analytics platform for improved operational insight and customer service, as the deployment would generate between 100 terabytes and 1 petabyte of data per year.","solutionApproach":"Con Edison rolled out the C3 AI Platform and C3 AI AMI Operations application. C3 AI and the utility aggregated two years of data from 13 source systems covering 5 million customer accounts, then configured two machine learning algorithms and 50 analytics to identify deployment and installation issues and determine meter and network health, providing real-time status at any level of aggregation and a prioritized list of meters requiring attention.","businessValue":"The project identified $854M+ in annual customer benefit and 2,300+ deployment issues within 4 months, with 5 external systems accessing the unified data image.","evidence":{"band":"high"},"sourceUrl":"https://c3.ai/customers/conedison","dates":{"publishedAt":"2026-08-15T23:02:12.034Z","publishedAtSource":"ledger","updatedAt":"2026-08-18T13:38:20.892Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/enterprise-data-analytics-platform-and-ami-operations. Bulk republication requires permission."}