DXC Technology cuts platform TCO 30% and builds 11 AI agents using Databricks Data + AI Platform
DXC Technology
DXC Technology, a global IT services company with fragmented systems from years of mergers, used the Databricks Data + AI Platform (Delta Lake, Unity Catalog, MLflow 3.0, and the Genie conversational assistant) to unify data across sales, HR, finance and project management. DXC built 11 AI agents (3 in production, 8 in pilot or development), reduced time-to-insight from months to days, and validated a 30% reduction in platform total cost of ownership.
Overview
DXC Technology, a global IT services company with fragmented systems from years of mergers, used the Databricks Data + AI Platform (Delta Lake, Unity Catalog, MLflow 3.0, and the Genie conversational assistant) to unify data across sales, HR, finance and project management. DXC built 11 AI agents (3 in production, 8 in pilot or development), reduced time-to-insight from months to days, and validated a 30% reduction in platform total cost of ownership.
The challenge
DXC Technology inherited a patchwork of siloed systems, fragmented data sources and redundant workflows from years of mergers. Every team had its own tools and "version of truth," which slowed collaboration and made decision-making cumbersome. Previous AI attempts hadn't delivered, leaving teams wary of models they didn't understand, and DXC's multicloud architecture — data in Azure, compute in AWS — needed a platform that could simplify complexity without adding more overhead.
The solution
DXC selected the Databricks Data + AI Platform to consolidate its data, analytics and AI initiatives. It used Delta Lake to unify data ingestion from systems such as Workday, Salesforce, financial tools and legacy data marts; Unity Catalog to provide governance, consistent access policies and data lineage tracking; MLflow 3.0 to track experiments, manage model versions and deploy pipelines; and Genie, Databricks' conversational AI assistant, to let business teams in sales, finance and IT query data using natural language without building dashboards or writing SQL. DXC built 11 AI agents to enhance business processes across sales, HR, finance and project management, with 3 already in production and 8 in pilot or development.
Reported business value
DXC cut time-to-insight from months to days for key business reports and validated a 30% reduction in platform total cost of ownership (TCO) after migrating to Databricks (validated by the finance team, Q2 2025).
Sources
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