{"slug":"deutscher-maklerverbund-s-multi-agent-ai-platform-triggers-system-actions-in-70-of-broker-conversations","url":"https://findausecase.com/use-cases/deutscher-maklerverbund-s-multi-agent-ai-platform-triggers-system-actions-in-70-of-broker-conversations","title":"Deutscher Maklerverbund's multi-agent AI platform triggers system actions in 70% of broker conversations","description":"DEMV Deutscher Maklerverbund, a German insurance broker network serving more than 7,000 offices and 16,000 users, built Professional Works X (PWX), a multi-agent AI platform using Azure OpenAI Service, Microsoft Foundry, and Azure API Management. Each PWX agent manages a specific task area -- drafting communications, handling policy and claims operations -- allowing brokers to interact via chat or voice and submit claims, manage policies, and capture customer information directly through AI-powered processes, such as creating a claim from an uploaded photo of a police accident report. After a roadshow launch, weekly active PWX users grew about 65%, from around 850 to 1,400, with the platform handling 700-800 chats daily (peaking around 1,000) and about 70% of conversations triggering at least one system action such as retrieving data or preparing documentation.","company":"DEMV Deutscher Maklerverbund","industry":"Financial Services","country":"Germany","aiCapabilities":["Agentic AI","Conversational AI","Natural Language Processing"],"technology":["Azure OpenAI Service","Microsoft Foundry","Azure API Management"],"deployment":"Unknown","problemStatement":"Insurance brokers faced rising expectations for faster, more proactive service within one of Europe's most tightly regulated financial environments, and DEMV's feature-rich 'Professional Works' platform, supporting more than 7,000 offices and 16,000 users, grew increasingly complex as adoption increased.","solutionApproach":"DEMV built Professional Works X (PWX) using Azure OpenAI Service, Microsoft Foundry, and Azure API Management, creating a coordinated multi-agent platform where each agent manages a specific task area, using a hybrid cloud approach that kept core systems of record in place while AI orchestration, reasoning, and interaction were built in Azure.","businessValue":"After a roadshow launch, weekly active PWX users grew about 65%, from around 850 to 1,400, with the platform supporting 700-800 chats per day (peaking around 1,000), and about 70% of conversations triggering at least one system action, freeing brokers for higher-value work.","evidence":{"band":"high"},"sourceUrl":"https://www.microsoft.com/en/customers/story/26598-demv-deutscher-maklerverbund-microsoft-foundry","dates":{"publishedAt":"2026-09-15T09:05:24.612Z","publishedAtSource":"pipeline","updatedAt":"2026-09-15T09:05:24.612Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/deutscher-maklerverbund-s-multi-agent-ai-platform-triggers-system-actions-in-70-of-broker-conversations. Bulk republication requires permission."}