Title
Delivering One Highstreet Experience Through Connected Data and Intelligence
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Company
Highstreet Insurance Partners
…rity and Trust Ready to get started? Get a Demo Login Contact Us Try Databricks Customer Stories / Highstreet Insurance Partners CUSTOMER STORY Delivering One Highstreet Experience Through Connected Data and…
Description
Highstreet Insurance Partners, an insurance brokerage that has grown through partnerships with more than 200 independent agencies, built Ora, a proprietary unified digital intelligence platform on Databricks that combines trusted data, analytics, intelligent automation and AI. Ora manages more than 49 billion data points spanning client, policy and carrier history for roughly 500,000 active client relationships. Highstreet built a knowledge graph connecting clients, policies, coverages, documents, and communications to ground AI agent recommendations, uses Unity Catalog for governance across data and ML assets, and Databricks Model Serving to run machine learning models that surface renewal-likelihood scores and cross-sell opportunities. Highstreet reduced the time to onboard a new agency partner's data into Ora from as much as six months to less than two weeks, and increased daily data refresh success from 35% to more than 95% after re-engineering Ora's data foundation with Lakeflow pipelines and Delta Lake.
…, predictive insights, machine learning, intelligent automation, and AI. Today, Ora manages more than 49 billion data points spanning Highstreet’s client, policy, and carrier history. Refreshed daily and accessed through a s…
Problem
As it expanded through partnerships with more than 200 independent agencies, Highstreet recognized that delivering a consistent client experience required faster data integration and a unified client view, while preserving the local relationships and expertise that define independent agencies.
…nce brokerages in the United States. As it expanded, Highstreet recognized that delivering a consistent client experience required faster data integration and a unified client view, while preserving the local relationships and expertise that define independent…
Implementation approach
Highstreet developed a knowledge graph connecting clients, policies, coverages, documents, communications and operational workflows into a shared contextual model, enabling AI agents to ground recommendations in Highstreet's own book of business. By re-engineering Ora's data foundation on Databricks using Lakeflow pipelines and Delta Lake, Highstreet increased daily data refresh success from 35 percent to more than 95 percent.
…abricks, using Lakeflow pipelines and Delta Lake as the reliable storage layer, Highstreet increased daily data refresh success from 35 percent to more than 95 percent. Today, Databricks Model Serving enables machine learning models that provide i…
Industry
Financial Services
…ported by trusted data, intelligent automation, and Al. Share this post Details Industry : Financial Services Use Case : Analytics and Business Intelligence , Artificial Intelligence , Data…
Technology
Unity Catalog, Delta Lake, Lakeflow Jobs, Databricks Model Serving, Databricks Genie
…wn from trusted data that is kept current through real-time pipelines and APIs. Databricks Genie and proprietary Ora experiences extend that capability by allowing colleagues to explore information in natural language, surface rele…
Business functions
Sales
…growth initiatives. By putting that context directly into daily workflows, Ora helps producers prioritize the right client conversations, uncover more organic growth opportunities, and strengthen retention and service outcomes. Relationships at Scale As analy…
AI capabilities
Predictive Analytics, Conversational AI, Agentic AI
…PIs. Databricks Genie and proprietary Ora experiences extend that capability by allowing colleagues to explore information in natural language, surface relevant insights, and complete everyday work more efficiently. Ora is…
Deployment options
cloud
…cial Intelligence , Data Science , Governance and Security , Data + AI Platform Cloud : Azure Product : Delta Lake , Lakeflow Jobs , Unity Catalog Ready to get started? Try…
Country
United States
…as grown through partnerships with more than 200 independent agencies to become one of the top 25 insurance brokerages in the United States. As it expanded, Highstreet recognized that delivering a consistent client expe…
Capture details
- Captured
- 03 Sept 2026, 19:32 UTC
- Extractor
- fetch-strip@1
- Snapshot hash
- 61cecf8b709c3cb516fa4ad4619037eab5a474a753d1cb8c2ff72550f1db48e4