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Title
Danfoss and Go Autonomous Automate B2B Email Order Processing on Google Cloud
…rated onboarding for new hires and increased engagement among younger employees Danfoss partnered with Go Autonomous to build a solution on Google Cloud to automate email-based B2B order processing across its global operations, helping reduce turnaround time, manual workloads, and improve user experience.…
Description
Danish manufacturer Danfoss partnered with Go Autonomous to implement its Autonomous Commerce platform, hosted on Google Kubernetes Engine, which uses specialized AI models and AI agents to interpret and execute B2B customer requests from incoming emails and attachments by triggering the appropriate actions in Danfoss's ERP software. Danfoss reports automating up to 80% of transactional decision-making and communication, reducing processing time by 50%, and consolidating a workflow spanning up to five systems into a single interface; it is live in over 20 countries.
…management at scale with Google Cloud Get started for free Google Cloud Results Automated up to 80% of transactional decision-making and communication Improved average customer response time potentially from 42 hours to near real…
…potentially from 42 hours to near real time for a significant volume of orders Reduced processing time by 50% Consolidated user workflow from up to five different systems into a single inte…
Company
Danfoss
…each other's needs. We're looking forward to seeing where the future takes us." Danfoss is a Danish multinational engineering company and a global leader in energy-efficient solutions that increase machine product…
Country
Denmark
…automotive, marine, and off- and on-highway equipment. Industry: Manufacturing Location: Denmark Products: Google Kubernetes Engine , BigQuery About Google Cloud partner- Go Au…
Industry
Manufacturing
…s such as refrigeration, automotive, marine, and off- and on-highway equipment. Industry: Manufacturing Location: Denmark Products: Google Kubernetes Engine , BigQuery About Google Cl…
Problem
Danfoss had well-established digital systems for business transactions with larger partners, but there was a gap for businesses and customers with more complex ordering needs: its digital ordering tool for customers outside existing system-to-system integrations often required as much manual input as email-based ordering, and the turnaround time for manual orders used to be around 42 hours.
…larger partners," explains Carlos García, Head of Digital Business at Danfoss. "But there was a gap when it came to businesses and customers with more complex ordering needs." The company's digital ordering tool for customers outside its existing system-…
…its existing system-to-system integrations was falling short of expectations. "It often required as much manual input as email-based ordering," García says. In order to close this gap, reduce the customer service team's ma…
Solution
Danfoss discovered Go Autonomous through Google Marketplace and partnered with them to implement the Autonomous Commerce platform, which is powered by specialized AI models trained on millions of B2B transactions and uses machine learning models and AI agents to interpret and execute complex customer requests from incoming emails, including free text, tables and attachments such as PDFs, images and spreadsheets, by triggering the appropriate actions in Danfoss's ERP software. Go Autonomous hosts its proprietary AI architecture on Google Cloud, using Google Kubernetes Engine (GKE) to manage and scale the platform, and the two companies developed ERP and CRM connectors tailored to Danfoss's workflows.
…lized AI models, trained on millions of B2B transactions from across the world. The solution uses advanced machine learning models and AI agents to interpret and execute complex customer requests from incoming emails, such as orders or quotes, by triggering the appropriate actions in Danfoss's enterprise resource planning (ERP) software. Choosing a vertical platform for handling transactional communication was a cri…
…, Danfoss collaborated closely with the customer success team at Go Autonomous. Together, they configured the Autonomous Commerce platform and developed ERP and CRM connectors, tailoring the solution to Danfoss's precise business workflows. To deliver the enterprise-grade availability required by Danfoss, Go Autonomous…
Implementation approach
Danfoss collaborated closely with the customer success team at Go Autonomous to configure the Autonomous Commerce platform and develop ERP and CRM connectors, tailoring the solution to its workflows. The user interface was configured in consultation with the customers and employees who would be using it every day, and the solution is already live in over 20 countries with plans to expand further.
…nges for which the more horizontal AI platforms are not built. To address this, Danfoss collaborated closely with the customer success team at Go Autonomous. Together, they configured the Autonomous Commerce platform and developed ERP an…
…ons — big or small — can get overloaded, and that can affect decision quality." The Go Autonomous UI is purpose-built for handling B2B transactions and communication, and was configured in consultation with the customers and employees who would be using it every day. Sales and customer support personnel now work with a single user interface, com…
Business value
The platform automated up to 80% of transactional decision-making and communication, potentially improving average customer response time from 42 hours to near real time for a significant volume of orders, and reduced processing time by 50%. It consolidated a user workflow from up to five different systems into a single interface, and the Danfoss team estimates average time savings of around five minutes per order. The platform is expected to save millions of euros for Danfoss by shortening the cash conversion cycle, and the simplified experience has made onboarding of new hires faster and reduced churn.
…Results Automated up to 80% of transactional decision-making and communication Improved average customer response time potentially from 42 hours to near real time for a significant volume of orders Reduced processing time by 50% Consolidated user workflow from up to five diffe…
…enables real-time handling of orders, shortening the cash conversion cycle and is expected to save millions of euros for Danfoss. "Our turnaround time for manual orders used to be around 42 hours. Now we've c…
AI capabilities
Agentic AI, Document Intelligence
…model (LLM) was unsuitable, given the sheer variability of B2B communications. Customer emails often contain a mix of free text, tables, and attachments in multiple formats, like PDF, images, and spreadsheets. Handling such B2B transactions requires domain-specific artificial intelligence…
…number of orders needing to be processed fully manual is decreasing steadily. "Nowadays, above 80% of those decisions are made by an AI agent, enabling staff to focus on more impactful value-added activities," García says…
Technology
Google Kubernetes Engine
…e, and off- and on-highway equipment. Industry: Manufacturing Location: Denmark Products: Google Kubernetes Engine , BigQuery About Google Cloud partner- Go Autonomous Go Autonomous is a Copenhagen-based S…
Deployment model
cloud
…rk with a single user interface, compared to five different systems previously. The platform's modular architecture is deployed as containerized services on Google Cloud infrastructure, and fully integrated with the company's enterprise resource planning system an…
Deployment options
cloud
…rk with a single user interface, compared to five different systems previously. The platform's modular architecture is deployed as containerized services on Google Cloud infrastructure, and fully integrated with the company's enterprise resource planning system an…
Headline outcome
…management at scale with Google Cloud Get started for free Google Cloud Results Automated up to 80% of transactional decision-making and communication Improved average customer response time potentially from 42 hours to near real…
Use case type
Workflow automation
…ees Danfoss partnered with Go Autonomous to build a solution on Google Cloud to automate email-based B2B order processing across its global operations, helping reduce turnaround time, manual workloads, and improve user experience.…
