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Title
CTT Portugal launches 'Helena', a customer service chatbot built on Microsoft Azure OpenAI
…a o seu registo Saiba mais sobre a Área de Cliente CTT Grupo CTT Media Notícias CTT introduces first chatbot with Generative Artificial Intelligence for customer service 15 de Novembro, 2023 CTT - Correios de Portugal, has just introduced the first…
Description
CTT - Correios de Portugal introduced 'Helena', a generative AI customer service chatbot based on Microsoft Azure OpenAI technology, implemented with Singularity Digital Enterprise (part of Devoteam) and Microsoft's support. It gives customers real-time informational and transactional help, such as parcel status, postcodes, savings certificate documents, post office opening hours, tolls and customs clearance, 24 hours a day, 7 days a week. The announcement is dated 15 November 2023 and gives no quantified results.
…nce (ChatGPT), with the aim of revolutionising the customer service experience. Based on Microsoft Azure OpenAI technology, 'Helena' offers an unrivalled level of support to all CTT customers, providing real-time assistance that combines informational and transactional components. According to Cl udia Serra, Director of Customer Support and Voice at CTT, "we…
…ms, among many other pieces of information that are made available immediately. CTT's new virtual assistant is available 24 hours a day, 7 days a week, 365 days a year. Anterior Locky junta-se à Opus Diversidades para quebrar preconceitos através d…
Company
CTT - Correios de Portugal
…th Generative Artificial Intelligence for customer service 15 de Novembro, 2023 CTT - Correios de Portugal, has just introduced the first chatbot powered by Generative Artificial Intelligence (ChatGPT), with the aim of revolu…
Country
Portugal
…th Generative Artificial Intelligence for customer service 15 de Novembro, 2023 CTT - Correios de Portugal, has just introduced the first chatbot powered by Generative Artificial Intelligence (ChatGPT), with the aim of revolu…
Industry
Logistics
…he best peak season ever in terms of quality and customer service. As of today, CTT customers will be able to ask 'Helena' about the status of their parcel, the postcode of an address, what documents are needed to subscribe to savings certificates, what the post…
Problem
CTT wanted to revolutionise the customer service experience, launching a new tool at the start of the peak season, a demanding period in which the number of items traded rises significantly.
…Singularity Digital Enterprise, part of Devoteam, and the support of Microsoft, this new tool is being introduced at the start of the peak season, an extremely demanding period in which the number of items traded rises significantly. This is just one of the many investments made by the company to make this the…
Solution
CTT introduced 'Helena', a chatbot based on Microsoft Azure OpenAI technology, implemented with Singularity Digital Enterprise (part of Devoteam) and the support of Microsoft. It combines informational and transactional assistance in real time.
…rney that will continue to use the latest technology to benefit our customers . Implemented with the partner Singularity Digital Enterprise, part of Devoteam, and the support of Microsoft, this new tool is being introduced at the start of the peak season, an extremel…
Business value
CTT says Helena offers customers real-time assistance on parcel status, postcodes, savings certificate documents, post office opening hours, tolls and customs clearance, available 24 hours a day, 7 days a week. The source gives no quantified results.
…he best peak season ever in terms of quality and customer service. As of today, CTT customers will be able to ask 'Helena' about the status of their parcel, the postcode of an address, what documents are needed to subscribe to savings certificates, what the post office opening hours are, how to pay tolls, how to clear customs, among many other pieces of information that are made available immediately. CT…
AI capabilities
Conversational AI, Generative AI
…er service 15 de Novembro, 2023 CTT - Correios de Portugal, has just introduced the first chatbot powered by Generative Artificial Intelligence (ChatGPT), with the aim of revolutionising the customer service experience. Based on Micr…
Headline outcome
…ms, among many other pieces of information that are made available immediately. CTT's new virtual assistant is available 24 hours a day, 7 days a week, 365 days a year. Anterior Locky junta-se à Opus Diversidades para quebrar preconceitos através d…
Use case type
Conversational assistant
…echnology, 'Helena' offers an unrivalled level of support to all CTT customers, providing real-time assistance that combines informational and transactional components. According to Cl udia Serra, Director of Customer Support and Voice at CTT, "we…
