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Title
CRESCO deploys Microsoft 365 Copilot and Azure OpenAI company-wide, saving staff about 10 hours a month
…ore efficiently.” In July 2024, they reviewed the results of the Copilot trial. They discovered that it saved the average user approximately ten hours of work per month, and thus a proposal was submitted to the top management to make Copilot availa…
Description
CRESCO, a Japanese systems integrator, trialed Microsoft 365 Copilot with 30 licenses starting April 2024, found it saved the average user approximately ten hours of work per month and cut post-interview data entry for executives from 30 minutes to 5 minutes, then expanded to 1,000 licenses company-wide by January 2025, reaching over 90% usage within six months. CRESCO also uses Azure OpenAI and GitHub Copilot in its core software development processes through its Generative AI Business Transformation Lab.
…icial, and after receiving the agreement of the president and the entire board, we introduced company-wide use of Copilot in January 2025.” “Microsoft provides a responsible AI that is fair, reliable, safe, and values…
Company
CRESCO LTD.
…tive Officer in charge of Corporate Strategy, CRESCO LTD. Discover more details CUSTOMER CRESCO LTD. PRODUCTS Azure OpenAI GitHub Copilot Microsoft 365 Microsoft Copilot Microsoft…
Industry
Technology & Software
…n BUSINESS NEED Employee experience Security & Compliance Modern infrastructure INDUSTRY IT Services and Business Advisory Share the story Explore related stories /h2> "> Explore related stories Stories…
Country
Japan
…ot Microsoft Teams SERVICES AND SUPPORT ORGANIZATION SIZE 1,000-9,999 employees COUNTRY/REGION Japan BUSINESS NEED Employee experience Security & Compliance Modern infrastructure I…
Problem
CRESCO's leadership recognized that what customers need from system integration and development would change drastically with the normalization of GenAI, and that continuing software development along traditional methods risked the company's survival in the IT field, while staff also spent significant manual time on tasks like post-interview data entry, meeting summarization and contract error checks.
…als came forward and urged the president to join in this revolution by saying, “With the normalization of GenAI, what customers need from our system integration and system development process will change drastically. We need to consider the future. If we continue software development in line with traditional methods, we will not survive in the IT field.” Convinced by these visionaries, the president initiated the use of GenAI. At t…
Solution
In April 2024, CRESCO began a trial of Microsoft 365 Copilot limited to the Development Promotion Office of the Quality & Process Management Unit with 30 licenses, integrated with Teams, Word and Excel. After the July 2024 trial review found strong time savings, CRESCO extended licenses to 1,000 and introduced company-wide use of Copilot in January 2025, providing e-learning courses and a dedicated Teams channel for Copilot know-how. Separately, CRESCO adopted Azure OpenAI and GitHub Copilot for coding support within its core system development operations under its Generative AI Business Transformation Lab.
…agram Copilot trial convinces CRESCO the way they work will change dramatically In April 2024, CRESCO began a trial of Microsoft 365 Copilot (hereafter Copilot), the Microsoft 365 AI assistant. Makoto Suzuki, Quality & P…
Technology
Microsoft 365 Copilot, Azure OpenAI, GitHub Copilot, Microsoft Teams
…e of Corporate Strategy, CRESCO LTD. Discover more details CUSTOMER CRESCO LTD. PRODUCTS Azure OpenAI GitHub Copilot Microsoft 365 Microsoft Copilot Microsoft Teams SERVICES AND SUPPORT ORGANIZATION SIZE 1,000-9,999 employees COUNTRY/REGION Jap…
Deployment model
cloud
…staff members are getting used to using Copilot to handle issues on their own.” CRESCO also uses Azure OpenAI, which leverages GenAI models, and GitHub Copilot for coding support in their core operations area of system development. “We use different GenAI mo…
Deployment options
cloud
…staff members are getting used to using Copilot to handle issues on their own.” CRESCO also uses Azure OpenAI, which leverages GenAI models, and GitHub Copilot for coding support in their core operations area of system development. “We use different GenAI mo…
Headline outcome
…ore efficiently.” In July 2024, they reviewed the results of the Copilot trial. They discovered that it saved the average user approximately ten hours of work per month, and thus a proposal was submitted to the top management to make Copilot availa…
Business value
Copilot saved the average user approximately ten hours of work per month, cut executive post-interview data entry from thirty minutes to five minutes, reduced inquiries to and corrections by the legal department as production staff began pre-checking contracts with Copilot, and usage exceeded 90% six months after the company-wide rollout.
…rrors before forwarding them to the legal department as a part of the workflow. Copilot has helped to reduce the number of inquiries to and corrections by the legal department, reducing the workload on both sides,” Suzuki says. “I also use it to review proposals to customers. I’ll ask Copilo…
AI capabilities
Generative AI, Document Intelligence, Code Generation
…on their own.” CRESCO also uses Azure OpenAI, which leverages GenAI models, and GitHub Copilot for coding support in their core operations area of system development. “We use different GenAI models in different ways, depending on what the target…
Use case type
Content generation
…s after introducing Copilot, usage exceeded 90%. According to the user metrics, Copilot was most often called upon to summarize web meetings and create minutes, as well as for document searches and report creation. “Using Copilot has become the norm. Previously, our production staff sent many…
