AI use cases in Canada
6 documented implementations
Canada's AI Centre of Excellence pilots generative AI for drafting, meeting-note summaries and service-request triage across three federal departments
A six-month generative AI pilot with three federal departments tested assistance for drafting internal correspondence, summarizing meeting notes, and triaging service requests. The report states time savings averaged 22% on drafting tasks, human review remained mandatory for all external-facing content, and bilingual output quality required additional prompt tuning for French.
MNP deploys a fine-tuned LLM with RAG on Databricks to deliver client insights in weeks
MNP, a Canadian professional services firm, used the Databricks Data + AI Platform, AI Search and Foundation Model APIs to deploy a retrieval-augmented generation system on a Mixtral 8x7B model, letting client-facing teams get contextual, up-to-date insights from structured and unstructured data. Supported by the Databricks GenAI Advisory Program, MNP's data team built a model from start to QA testing within four weeks and reached GenAI solution deployment in six weeks.
First West Credit Union accelerates service with Microsoft Copilot and AI agents
Canada's First West Credit Union deployed Microsoft 365 Copilot and built custom agents in Copilot Studio for research, retrieval and commercial banking workflows, reaching 93% employee adoption and a 90% weekly utilization rate, with one division president saying agentic AI lets his team operate with the effectiveness of a team nearly 40% larger.
EBlock boosts efficiency with AI-powered scheduling and routing in Oracle Fusion Field Service
EBlock, a real-time dealer-to-dealer vehicle auction platform, replaced manual dispatch coordination with Oracle Fusion Field Service's AI-driven routing and scheduling to manage rising vehicle inspection volumes, implemented with partner Motiv in 90 days.
MineSense uses machine learning on sensor data to distinguish high-grade ore from waste in real time
MineSense combines rugged X-ray fluorescence sensors on mining equipment with advanced machine learning models to estimate ore grade in every shovel bucket in real time, helping mines make smarter routing decisions, improve metal recovery, and reduce waste. Running on Oracle Autonomous AI Lakehouse, MineSense also uses OCI generative AI agents with retrieval-augmented generation to automate knowledge-base searches, improving field engineering productivity 5X and reducing DBA workloads by 65%.
MineSense Technologies· CanadaOracle Cloud Infrastructure · Oracle Autonomous AI Lakehouse · Oracle APEX +6TELUS builds its Fuel iX generative AI platform on Google Cloud
Canadian telecom TELUS built Fuel iX, a proprietary generative AI platform on Google Cloud, giving more than 57,000 team members secure access to 40+ AI models, including Anthropic's Claude and Google's Gemini via Vertex AI. Employees have created over 13,000 custom AI solutions and 47 large-scale gen AI products, driving more than $90 million in benefits and 500,000+ hours of time savings to date, and TELUS's engineering teams now ship code 30% faster. TELUS extended Fuel iX to power its customer-facing GenAI support tool, which became the first gen AI tool in the world internationally certified in Privacy by Design.
TELUS· CanadaFuel iX · Vertex AI · Claude +1