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Title
Coop Reaches 30% Retention with "AskCap", a Databricks Genie Assistant Born From a Hackathon
…TOMER STORY Turning Questions into Decisions with Databricks Genie and “AskCap” 30% Retention rate among internal users interacting with AskCap Coop is a retailer with a unique mission: as a cooperative owned by over 4 mill…
Description
Retail cooperative Coop turned an internal hackathon prototype into AskCap, an AI assistant built on Databricks Genie and governed through Unity Catalog, that lets employees query enterprise data in natural language directly inside Microsoft Teams. Category managers use it for point lookups such as checking market share of specific products, and it has reached a 30% retention rate among internal users interacting with it.
…Data + AI Platform, Coop transformed an internal hackathon idea into "AskCap", an AI-powered assistant that allows employees to query enterprise data via Microsoft Teams using natural language. From "Cappuccino" to "AskCap", A Hackathon Story The journey to democratizing d…
…unch to the head office, AskCap has achieved a "stickiness" rate of around 30%. It has become an essential tool for category managers performing "point lookups", such as checking the market share of specific products like bananas or honey, without navigating complex dashboards. The tool is now evolving to become the "first responder" for data support. Inst…
Company
Coop
…nternal users interacting with AskCap Coop is a retailer with a unique mission: as a cooperative owned by over 4 million members, its goal isn't just profit, but feeding value back to its owners while pr…
Industry
Retail
…all the time, we will be in a better place eventually." Share this post Details Industry : Retail and Consumer Goods Use Case : Analytics and Business Intelligence Cloud : Azure Product : AI/BI ,…
Problem
As a cooperative owned by over 4 million members, Coop needed to make data accessible to everyone, not just technical teams, in order to remain competitive during times of high inflation and shifting consumer habits.
…profit, but feeding value back to its owners while prioritizing sustainability. To remain competitive during times of high inflation and shifting consumer habits, Coop needed to make data accessible to everyone, not just technical teams. By leveraging the Databricks Data + AI Platform, Coop transformed an internal h…
Solution
Coop leveraged the Databricks Data + AI Platform to turn an internal hackathon idea into "AskCap", an AI-powered assistant that allows employees to query enterprise data via Microsoft Teams using natural language. AskCap acts as a "meta layer" built on top of the Databricks Data + AI Platform, utilizing Databricks Genie for its native natural language capabilities, with the underlying data structured in a governed "gold layer" and access governed by Unity Catalog to keep answers accurate and prevent the bot from hallucinating or revealing sensitive information.
…ning a hackathon project into a trusted business tool required a robust engine. AskCap acts as a "meta layer" built on top of the Databricks Data + AI Platform, utilizing Databricks Genie for its native natural language capabilities. The bot is integrated directly into Microsoft Teams, meeting users where they a…
…to Microsoft Teams, meeting users where they already work. Trust was paramount. To ensure the bot didn't hallucinate or reveal sensitive information, the team relied heavily on Unity Catalog for governance. The underlying data is structured in a "gold layer" with strict definitions, en…
Technology
Databricks Genie, Unity Catalog, Delta Lake, AI/BI
…and Consumer Goods Use Case : Analytics and Business Intelligence Cloud : Azure Product : AI/BI , Delta Lake , Unity Catalog Ready to get started? Try Databricks for free Talk to an expert Why Databricks…
Implementation approach
The journey to democratizing data started at Coop's annual internal hackathon, where a team built a prototype under the name "AskCap" (short for Coop Analytical Platform). The prototype finished second place in the hackathon, but the team moved quickly to turn it into an enterprise tool, which was then launched to the head office.
…ry The journey to democratizing data didn't start with a top-down mandate; it started at Coop's annual internal hackathon. Ankit Pratap Singh, Tech Lead on the Data Platform, led a team with a bold idea…
…l creative names for their bot, including "CAPaccino," "CAPbot," and "CAPiche," before settling on the more professional "AskCap", short for Coop Analytical Platform. Despite Ankit having to manually patch the Databricks SDK overnight to bypass a…
…icks SDK overnight to bypass a bug just before the demo, the project was a hit. Although they finished in second place behind a sustainability initiative, the potential was undeniable, and the team moved quickly to turn the prototype into an enterprise-reality. "…
Business value
Since its launch to the head office, AskCap has achieved a "stickiness" rate of around 30% among internal users. It has become an essential tool for category managers performing "point lookups", such as checking the market share of specific products like bananas or honey, without navigating complex dashboards.
…ase, managing all kinds of privileges." Changing the Culture of Decision Making Since its launch to the head office, AskCap has achieved a "stickiness" rate of around 30%. It has become an essential tool for category managers performing "point lookups…
…unch to the head office, AskCap has achieved a "stickiness" rate of around 30%. It has become an essential tool for category managers performing "point lookups", such as checking the market share of specific products like bananas or honey, without navigating complex dashboards. The tool is now evolving to become the "first responder" for data support. Inst…
AI capabilities
Conversational AI
…Data + AI Platform, Coop transformed an internal hackathon idea into "AskCap", an AI-powered assistant that allows employees to query enterprise data via Microsoft Teams using natural language. From "Cappuccino" to "AskCap", A Hackathon Story The journey to democratizing d…
Deployment model
Cloud
…stry : Retail and Consumer Goods Use Case : Analytics and Business Intelligence Cloud : Azure Product : AI/BI , Delta Lake , Unity Catalog Ready to get started? Try Databric…
Deployment options
cloud
…stry : Retail and Consumer Goods Use Case : Analytics and Business Intelligence Cloud : Azure Product : AI/BI , Delta Lake , Unity Catalog Ready to get started? Try Databric…
