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Title
Concentrix uses GPT-5 to automate invoice processing at 100,000 invoices per month
…ndles simpler layouts, while specialized prompts address more complex patterns. The solution currently processes 100,000 invoices per month, with plans to double capacity to 200,000 invoices per month. Improving accurac…
Description
Concentrix, a global business services provider, built an intelligent document processing solution on Microsoft Power Platform and AI Hub using generative AI models based on GPT-5 multimodal LLM to interpret entire utility invoices (over 300 distinct layout patterns from 100+ providers) in a single step via prompts, replacing a trained-model approach that struggled to scale. The solution now processes 100,000 invoices per month (with plans to reach 800,000), improved extraction accuracy from 65-70% to as high as 99%, cut invoice-pattern development from months to no dev cycle at all, and reduced operational headcount for invoice processing from about 40 to 11 people.
…different formats for presenting charges, meter readings, and billing details. Concentrix encountered more than 300 distinct invoice variations, or “patterns,” across its client base. “Some vendors place charge tables on page one, others on page three. Some invoi…
Company
Concentrix
…dapt quickly, AI can transform how you operate at scale.” Discover more details CUSTOMER Concentrix PRODUCTS Microsoft Power Platform SharePoint Microsoft Teams Dataverse SQL Serv…
Country
United States
…er Automate Power Apps SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY/REGION United States BUSINESS NEED Automation INDUSTRY Consumer Goods Share the story Explore relate…
Industry
Consumer Goods
…ON SIZE 10,000+ employees COUNTRY/REGION United States BUSINESS NEED Automation INDUSTRY Consumer Goods Share the story Explore related stories /h2> "> Explore related stories Stories…
Problem
Concentrix needed a better way to manage rapidly growing invoice volumes from more than 100 utility providers, each using different formats and layouts, after manual and semi-automated processes became unmanageable as volumes grew from a few hundred to over 100,000 invoices per month spanning more than 300 distinct layout patterns.
…yout, and data structure. In the early stages, invoice volumes were manageable. Concentrix processed only a few hundred invoices per month, allowing operational teams to download files, manually validate invoice content, and enter data into downstream systems. As client demand accelerated, volumes grew dramatically, eventually exceeding 1…
Solution
Concentrix built an intelligent document processing solution on Microsoft Power Platform and AI Hub, shifting from trained-model automation to a prompt-based approach using generative AI models built on the GPT-5 multimodal LLM to interpret entire invoices in a single step, combined with Power Automate, AI Builder, OCR, Dataverse and a Power Apps review app for exception handling.
…eview, higher costs, and lower customer satisfaction. To overcome these issues, Concentrix shifted to a more flexible, AI‑driven approach on Microsoft Power Platform, using generative AI models based on the GPT-5 multimodal large language model to interpret entire invoices in a single step. This eliminated many manual processes, improved performance and accuracy, and e…
Technology
Microsoft Power Platform, AI Hub, Power Automate, Power Apps, Dataverse, SharePoint, Microsoft Teams, SQL Server, GPT-5
…transform how you operate at scale.” Discover more details CUSTOMER Concentrix PRODUCTS Microsoft Power Platform SharePoint Microsoft Teams Dataverse SQL Server Power Automate Power Apps SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY/REGION United…
Deployment model
Cloud
…eview, higher costs, and lower customer satisfaction. To overcome these issues, Concentrix shifted to a more flexible, AI‑driven approach on Microsoft Power Platform, using generative AI models based on the GPT-5 multimodal large language model…
Use case type
Document processing
Concentrix innovates with intelligent document processing at scale using Power Platform and AI Hub | Microsoft Customer Stories This is the Trace Id: 452f25d030318fd3326014952b32…
Headline outcome
…ndles simpler layouts, while specialized prompts address more complex patterns. The solution currently processes 100,000 invoices per month, with plans to double capacity to 200,000 invoices per month. Improving accurac…
Business value
The solution now processes 100,000 invoices per month, improved data extraction accuracy from 65-70% to as high as 99%, eliminated the months-long development cycle previously needed for new invoice patterns, and reduced the team managing invoice patterns and extraction workflows from about 40 people to 11, with automation reducing manual processing roles by 50 to 60 people.
…g accuracy and reducing development effort Since implementing the new solution, Concentrix has increased data extraction accuracy from 65–70% to over 96%, reaching 99% in January 2026. Higher accuracy has reduced downstream correction effort and improved customer…
…e.” As a result, operational headcount requirements have dropped significantly. Teams managing invoice patterns and extraction workflows decreased from approximately 40 people to 11, with staff redeployed to higher-value initiatives. Automating invoices reduced manual processing roles by 50 to 60 people, with th…
AI capabilities
Document Intelligence, Generative AI
…rix shifted to a more flexible, AI‑driven approach on Microsoft Power Platform, using generative AI models based on the GPT-5 multimodal large language model to interpret entire invoices in a single step. This eliminated many manual processes, improved performance and accuracy, and…
Deployment options
cloud
…eview, higher costs, and lower customer satisfaction. To overcome these issues, Concentrix shifted to a more flexible, AI‑driven approach on Microsoft Power Platform, using generative AI models based on the GPT-5 multimodal large language model…
