Source proof for CiudadanIA summarises citizen letters to the Spanish President with small language models on local government infrastructure

…s that directly affects how quickly and effectively citizens receive responses. CiudadanIA automates the summarisation step using small language models. Rather than relying exclusively on large cloud-based AI systems, the project co…

…h fine-tuned compact models (specifically Gemma-3-4B, quantised for efficiency) to run on local government infrastructure. This design decision was driven by two requirements: citizen letters contain p…

…ng exclusively on large cloud-based AI systems, the project combined cloud with fine-tuned compact models (specifically Gemma-3-4B, quantised for efficiency) to run on local government infrastructure. This design decision was driven by two requirements: citizen letters contain p…

…ddressed to the Spanish President through the “Write to the President” service. Small language models generate summaries of citizen correspondence, enabling faster routing and response. The project also produced open-source tools for testing AI prompts and models a…

…tively refine prompts and model behaviour. To support this evaluation at scale, the programme developed an open-source LLM evaluation workbench that enables systematic testing of different prompts, models, and configuration…

…espondence, public consultations, or similar high-volume text processing tasks. The project keeps human-in-the-loop, maintaining oversight over all final decisions that affect how citizen letters…

CiudadanIA: AI-Powered Citizen Correspondence Processing for the Spanish Prime Minister’s Office - OECD.AI Going Digital DPP Blog Live data Policies and initiatives Priority is…

…ags AI-enabling Ecosystem Privacy Generative AI Trustworthy AI AI in Government About the policy initiative Spain Category: AI policy initiatives, programmes and projects Initiative type: AI use cases/p…

…ype: AI use cases/projects in the public sector Status: Active Start Year: 2025 Target Sectors: Social & welfare issues Inclusive development Public sector OECD AI Principles: 1.2 Respect for the rule of law, human rights and democrati…

…through the official “Escribe al Presidente” (Write to the President) service. This channel receives thousands of letters from citizens raising concerns, making requests, and sharing opinions on policy matters. Each letter requires reading, summarising, categorising, and routing to the app…

…zens raising concerns, making requests, and sharing opinions on policy matters. Each letter requires reading, summarising, categorising, and routing to the appropriate government department, a labour-intensive process that directly affects how quickly and effectively citizens receive responses. CiudadanIA automates the summarisation step using small language models. Rather…

…government infrastructure. This design decision was driven by two requirements: citizen letters contain personal and sensitive information, and the government’s AI sovereignty objectives call for reduced dependency on third-party systems. The fine-tuning and evaluation process was rigorous. Government staff who proc…

…aracterising respectful requests as demands), and omission of relevant content. This feedback was used to iteratively refine prompts and model behaviour. To support this evaluation at scale, the programme developed an open-source LLM…

…espondence, public consultations, or similar high-volume text processing tasks. The project keeps human-in-the-loop, maintaining oversight over all final decisions that affect how citizen letters…

…ning (SFT) together with diverse reinforcement learning for better performance. Impacts: faster processing of citizen correspondence, improved service quality, reduced staff workload on routine summarisation, and reusable evaluation methodology applicable to other government AI deployments. AI Tags AI-enabling Ecosystem Privacy Generative AI Trustworthy AI AI in Govern…

…e overview CiudadanIA is an AI initiative within the PresidencIA programme that applies generative AI to improve the processing of citizen correspondence addressed to the President of Spain through the official “Escribe al Presidente…

…ud-based AI systems, the project combined cloud with fine-tuned compact models (specifically Gemma-3-4B, quantised for efficiency) to run on local government infrastructure. This design decision was driven by…

…ning (SFT) together with diverse reinforcement learning for better performance. Impacts: faster processing of citizen correspondence, improved service quality, reduced staff workload on routine summarisation, and reusable evaluation methodology applicable to other government AI deployme…

…s that directly affects how quickly and effectively citizens receive responses. CiudadanIA automates the summarisation step using small language models. Rather than relying exclusively on large cloud-based AI systems, the project co…