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Title
City of Vienna increases efficiency of public services with innovative AI solution
…glish Français Deutsch Italiano 日本語 한국어 Português Español Log out Success Story City of Vienna increases efficiency of public services with innovative AI solution Overview Wien Digital is the City of Vienna’s innovation-led, service-oriented…
Description
Since 2023, Wien Digital, the City of Vienna's IT department, has worked with Red Hat to give the city's 70,000 employees access to WienKI (ViennaAI), an AI-based virtual assistant built on Red Hat OpenShift on premise and Microsoft Azure Red Hat OpenShift. WienKI answers employees' work-related questions from a growing knowledge base of digital documentation. The city follows the Vienna Manifesto on Digital Humanism and the EU AI Act, keeping a human in the loop to verify accuracy and make final decisions.
…Digital is the City of Vienna’s innovation-led, service-oriented IT department. Since 2023, the Austrian-based team has worked with Red Hat to help the City of Vienna’s 70,000 employees access an artificial intelligence (AI)—based virtual assistant called WienKI (ViennaAI). The City uses Microsoft Azure Red Hat OpenShift and Red Hat OpenShift on premis…
Company
City of Vienna (Wien Digital)
…na increases efficiency of public services with innovative AI solution Overview Wien Digital is the City of Vienna’s innovation-led, service-oriented IT department. Since 2023, the Austrian-based team has worked with Red Hat to help the City of…
Country
Austria
…rve citizens. INDUSTRY Government REGION Europe, Middle East, and Africa (EMEA) HEADQUARTERS Vienna, Austria SIZE 70,000 employees Challenge Delivering more efficient citizen services The…
Industry
Government & Public Sector
…ving them fast, accurate answers to their questions so they can serve citizens. INDUSTRY Government REGION Europe, Middle East, and Africa (EMEA) HEADQUARTERS Vienna, Austria SIZE…
Problem
The City of Vienna's IT department faced growing demand for services and nearly a third of its 70,000-employee workforce set to retire within 5 years, requiring streamlined processes to deliver higher-quality services with fewer resources while maintaining control over sensitive administrative data used to train AI models.
…focused on using technology ethically and responsibly to support the community. With a growing demand for services and nearly a third of its workforce set to retire in the next 5 years, the city administration is focused on streamlining processes to deliver higher-quality services with fewer resources. The City of Vienna is…
Solution
Wien Digital deployed Red Hat OpenShift on premise and expanded to Microsoft Azure Red Hat OpenShift to build WienKI (ViennaAI), an AI-based virtual assistant using large language models that answers employees' work-related questions from a growing knowledge base of digital documentation. The City is exploring Red Hat OpenShift AI to further manage AI-enabled applications at scale.
…k by responding quickly and accurately to requests and providing relevant data. The City is exploring how OpenShift AI—a machine learning (ML) platform that manages AI-enabled applications at scale across hybrid cloud environments—can help them further streamline their operations. WienKI supplies employees with instant answers to work-related questions like,…
Business value
Two years after its initial release, WienKI has helped employees work more effectively and respond more accurately to citizen inquiries and requests, and the City of Vienna has increased the efficiency of routine IT administration tasks such as software updates, security testing and approval processes.
…services and functionality to the public, and maintain frequent release cycles. Two years after its initial release, WienKI has proven successful, helping employees work more effectively and respond more accurately to citizen inquiries and requests. With container-based systems and OpenShift’s capabilities, the City of Vienna h…
Applicable regulations
EU AI Act
…Digital Humanism, the City has implemented an AI compass for employee guidance. It adheres to the EU AI Act, with mandates that include keeping a human in the loop to verify accuracy and make final decisions. “The City of Vienna is investing very heavily in digital humanism—the principle…
Onboarding approach
The City implemented an AI compass for employee guidance on responsible AI use, adhering to the Vienna Manifesto on Digital Humanism and the EU AI Act, with mandates including keeping a human in the loop to verify accuracy and make final decisions.
…re responsible use of AI according to the Vienna Manifesto on Digital Humanism, the City has implemented an AI compass for employee guidance. It adheres to the EU AI Act, with mandates that include keeping a human in the…
Implementation approach
Wien Digital first deployed Red Hat OpenShift on premise for standardized container-based development across the organization, then expanded to Microsoft Azure Red Hat OpenShift to support the WienKI virtual assistant initiative, with plans to further explore Red Hat OpenShift AI to manage AI-enabled applications at scale.
…ployees. Solution Developing innovative AI solutions to support Vienna citizens Wien Digital, adopted Kubernetes for container-based development , deploying Red Hat OpenShift in its datacenter for a standardized approach across the organization. Red Hat OpenShift offered a comprehensive platform for the department to develo…
Technology
Red Hat OpenShift, Microsoft Azure Red Hat OpenShift
…artificial intelligence (AI)—based virtual assistant called WienKI (ViennaAI). The City uses Microsoft Azure Red Hat OpenShift and Red Hat OpenShift on premise to support its mission to simplify and improve internal and public access to it…
AI capabilities
Conversational AI
…rnkey application platform—to support WienKI, a new and exciting AI initiative. This tool uses large language models (LLMs) to serve as a virtual assistant, supporting employees in their daily work by responding quickly and accurately to requests and providing relevant data. The City is exploring how OpenShift AI—a machine learning (ML) platform that ma…
Deployment model
Hybrid
…artificial intelligence (AI)—based virtual assistant called WienKI (ViennaAI). The City uses Microsoft Azure Red Hat OpenShift and Red Hat OpenShift on premise to support its mission to simplify and improve internal and public access to it…
Deployment options
cloud, On-premise, hybrid
…artificial intelligence (AI)—based virtual assistant called WienKI (ViennaAI). The City uses Microsoft Azure Red Hat OpenShift and Red Hat OpenShift on premise to support its mission to simplify and improve internal and public access to it…
