{"slug":"city-of-amsterdam-pilots-a-gpt-based-chatbot-with-150-civil-servants-for-four-weeks","url":"https://findausecase.com/use-cases/city-of-amsterdam-pilots-a-gpt-based-chatbot-with-150-civil-servants-for-four-weeks","title":"City of Amsterdam pilots a GPT-based chatbot with 150 civil servants for four weeks","description":"The AI team of the municipality of Amsterdam ran a four-week pilot in which 150 civil servants used a GPT-based generative AI chatbot, then analysed the prompts for user behaviour, bias and factuality and proposed risk mitigation strategies.","company":"City of Amsterdam","industry":"Government & Public Sector","country":"Netherlands","aiCapabilities":["Generative AI","Conversational AI"],"technology":["GPT"],"deployment":"Unknown","problemStatement":"The AI team of the municipality of Amsterdam is experimenting with generative AI to advise on its practical use within municipalities.","solutionApproach":"150 civil servants used a GPT-based generative AI chatbot for four weeks. The study analysed the prompts for user behaviour, bias and factuality and, based on the findings, proposes risk mitigation strategies.","businessValue":"The pilot analysis covers prompt evaluation, user behaviour, bias and factuality and proposes risk mitigation strategies. The page gives no efficiency or cost figures.","evidence":{"band":"high"},"sourceUrl":"https://openresearch.amsterdam/en/page/109535/analysis-of-prompts-from-a-generative-ai-pilot","dates":{"publishedAt":"2026-10-24T05:49:31.054Z","publishedAtSource":"pipeline","updatedAt":"2026-10-24T05:49:31.054Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/city-of-amsterdam-pilots-a-gpt-based-chatbot-with-150-civil-servants-for-four-weeks. Bulk republication requires permission."}