Title
Chunghwa Telecom Builds Multiple Generative AI Solutions with Amazon Bedrock
Chunghwa Telecom Builds Multiple Generative AI Solutions with Amazon Bedrock Skip to main content Filter: All English Contact us AWS Marketplace Support My…
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Description
Chunghwa Telecom, one of Taiwan's largest integrated telecom providers, migrated its generative AI projects to Amazon Bedrock and built three applications: a software development lifecycle documentation assistant, an interactive virtual English teacher using Amazon Titan and Stable Diffusion XL, and a generative AI marketing assistant built on Amazon Personalize.
…g Fully Immersive, Time-Saving Solutions Since transitioning to Amazon Bedrock, Chunghwa Telecom innovated three generative AI applications: a software development lifecycle (SDLC) assistant, a virtual English teacher, and a generative AI marketing assistant. The first generative AI solution, the SDLC assistant, has saved developers an e…
Company
Chunghwa Telecom
…ractive virtual English teacher for the first time. Play About Chunghwa Telecom Chunghwa Telecom is one of the largest integrated telecommunications providers in Taiwan. With its expanding capabilities and modern technology offerings, the telco aims…
Problem
Chunghwa Telecom's management determined that training a language model from scratch would take far too long for the competitive and fast-moving telco market, and the company needed a platform with robust security controls since many of its customers are government entities and financial firms.
…fielded dozens of ideas from its employees for generative AI projects. However, its management determined that training a language model from scratch would take far too long for the competitive and fast-moving telco market. Furthermore, Chunghwa Telecom needed a platform with robust security controls.…
Solution
Chunghwa Telecom migrated its generative AI projects to AWS and chose Amazon Bedrock to build and scale new generative AI solutions, innovating three applications: an SDLC assistant, a virtual English teacher built with Amazon Titan foundation models and Stable Diffusion XL text-to-image models, and a generative AI marketing assistant using Amazon Personalize to identify customer preferences.
…a Telecom has been working with Amazon Web Services (AWS) for several years and chose Amazon Bedrock to build and scale new generative AI solutions. Jason Lin, vice president of information technology group at Chunghwa Telecom,…
Business value
The SDLC assistant has saved developers an estimated 13 percent of their time in generating SDLC documentation while improving document quality and consistency, and the generative AI marketing assistant creates personalized customer experiences without extra marketing costs while boosting click-through rates.
…her, and a generative AI marketing assistant. The first generative AI solution, the SDLC assistant, has saved developers an estimated 13 percent of their time in generating SDLC documentation. Because Chunghwa Telecom has several hundred information systems, with several…
Headline outcome
…her, and a generative AI marketing assistant. The first generative AI solution, the SDLC assistant, has saved developers an estimated 13 percent of their time in generating SDLC documentation. Because Chunghwa Telecom has several hundred information systems, with several…
Use case type
Content generation
…products. After using Amazon Personalize to help identify customer preferences, the assistant generates multi-dimensional tags which are categorized into personalized tags and product tags. Then, it utilize…
AI capabilities
Generative AI, Conversational AI
…edrock, we’ve been able to set personality traits for 2D/3D virtual characters, provide conversational knowledge, and animate interactive non-player characters (NPCs) that can be published across different platforms,” adds Lin. Chunghwa Te…
Industry
Telecommunications
…ractive virtual English teacher for the first time. Play About Chunghwa Telecom Chunghwa Telecom is one of the largest integrated telecommunications providers in Taiwan. With its expanding capabilities and modern technology offerings, the telco aims…
Technology
Amazon Bedrock, Amazon Titan, Stable Diffusion XL, Amazon Personalize, Amazon Transcribe, Amazon Polly
Chunghwa Telecom Builds Multiple Generative AI Solutions with Amazon Bedrock Skip to main content Filter: All English Contact us AWS Marketplace Support My…
…ustomer service. For the “brain” of the virtual English teacher, the telco used Amazon Titan foundation models within Amazon Bedrock, along with Stable Diffusion XL text-to…
…the telco used Amazon Titan foundation models within Amazon Bedrock, along with Stable Diffusion XL text-to-image models, to create a more immersive experience. “Until recently, t…
…lecom to craft unique marketing campaigns for each of its products. After using Amazon Personalize to help identify customer preferences, the assistant generates multi-dimensiona…
…wa Telecom had prior experience creating virtual spokespersons, having deployed Amazon Transcribe and Amazon Polly to build speech-activated applications for customer service. For the “brain” of…
Country
Taiwan
…ractive virtual English teacher for the first time. Play About Chunghwa Telecom Chunghwa Telecom is one of the largest integrated telecommunications providers in Taiwan. With its expanding capabilities and modern technology offerings, the telco aims…
Deployment model
cloud
Chunghwa Telecom Builds Multiple Generative AI Solutions with Amazon Bedrock Skip to main content Filter: All English Contact us AWS Marketplace Support My…
Deployment options
cloud
Chunghwa Telecom Builds Multiple Generative AI Solutions with Amazon Bedrock Skip to main content Filter: All English Contact us AWS Marketplace Support My…
Capture details
- Captured
- 24 Sept 2026, 05:21 UTC
- Extractor
- fetch-strip@1
- Snapshot hash
- 86fd1d66f40814df152321545a11eed01ef36cdb87bc964c807050632d5162d7