{"slug":"capita-deploys-microsoft-365-copilot-and-employee-built-agents-saving-9-000-hours-in-one-month","url":"https://findausecase.com/use-cases/capita-deploys-microsoft-365-copilot-and-employee-built-agents-saving-9-000-hours-in-one-month","title":"Capita deploys Microsoft 365 Copilot and employee-built agents, saving 9,000 hours in one month","description":"UK outsourcing firm Capita adopted Microsoft 365 Copilot, growing from a small trial to three thousand licences, and worked with Microsoft's legal teams on EU AI Act compliance. The Microsoft customer story reports that in one month Copilot enabled employees to save 9,000 hours, and that employees have built over 169 no-code agents, including an AskMeAnything search agent over its SharePoint estate.","company":"Capita","industry":"Professional Services","country":"United Kingdom","aiCapabilities":["Generative AI","Intelligent Automation"],"technology":["Microsoft 365 Copilot","Copilot Agents"],"deployment":"Unknown","problemStatement":"Capita wanted to use AI to streamline its operations and break down barriers to knowledge, and employees faced time-draining manual searches across its vast SharePoint estate to find specific policies and procedures.","solutionApproach":"Capita adopted Microsoft 365 Copilot, starting with a small trial across different business areas and expanding to three thousand licences. It leaned on Microsoft's support services and best practice guidance and collaborated with Microsoft's legal teams so its adoption was compliant with the EU Artificial Intelligence Act. Employees also use Copilot Agents, the no-code tools within Microsoft 365 Copilot, to build their own agents, the most prominent being AskMeAnything, a search tool for the SharePoint knowledge base.","businessValue":"In one month alone, Copilot enabled Capita employees to save 9,000 hours, and over 169 employee-built agents are now automating processes. Capita says Copilot also helps employees with disabilities and neurodiverse needs make notes, summarise large texts and create presentations, and it plans to deploy more licences by the end of 2025.","evidence":{"band":"high"},"sourceUrl":"https://www.microsoft.com/en/customers/story/24350-capita-microsoft-365-copilot","dates":{"publishedAt":"2026-10-13T05:50:40.812Z","publishedAtSource":"pipeline","updatedAt":"2026-10-13T05:50:40.812Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/capita-deploys-microsoft-365-copilot-and-employee-built-agents-saving-9-000-hours-in-one-month. Bulk republication requires permission."}