Source proof for Capita deploys Microsoft 365 Copilot and employee-built agents, saving 9,000 hours in one month

…– in less time – whilst encouraging innovation and eliminating barriers to AI. In one month alone, Copilot enabled Capita employees to save 9,000 hours. For example, Copilot’s text suggestion feature is enabling employees to create…

…tment who could share their knowledge with less experienced users. As a result, employees are building their own agents, with over 169 employee-built agents now automating processes. Keith McCarthy explains: “We’ve got an active community of end users developing…

…eas in the company to explore the benefits and build a case for wider adoption. As it stands today, Capita has deployed three thousand licences across the business. Tiina Stephens explains: “The pilot scheme expanded quickly as we began to see…

…Microsoft, leaning on Microsoft’s support services and best practice guidance. Capita also collaborated with Microsoft’s legal teams to ensure its adoption of Copilot was compliant with the European Union’s Artificial Intelligence Act and aligned with its own data governance strategy. Enhancing the employee exper…

…t enable non-technical users to build automated processes and workflows easily. The company’s most prominent agent is AskMeAnything (AMA), a search tool that helps employees navigate its vast SharePoint estate. Using this tool, employees can ask questions to find specific policies and proc…

…s processes.” Tiina Stephens, Director of Digital, Capita Discover more details CUSTOMER Capita PRODUCTS Microsoft 365 Copilot Agents SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY/REGION United…

…oft 365 Copilot Agents SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY/REGION United Kingdom BUSINESS NEED Cloud-scale analytics Employee experience Hybrid cloud Artificial…

…Cloud-scale analytics Employee experience Hybrid cloud Artificial Intelligence INDUSTRY Professional and Business Services Share the story Explore related stories /h2> "> Explore related stories Stories…

…for clients. The company has embarked on a CEO-driven transformation programme, aiming to use Agentic AI to streamline its operations and break down barriers to knowledge. To kick-start this programme, Capita adopted Microsoft 365 Copilot, an enterpri…

…to find specific policies and procedures within the SharePoint knowledge base, instead of time-draining manual searches. "The AMA agent has been a game-changer for me and my team. By leveraging Co…

….” Delivering change on a strong foundation For its initial rollout of Copilot, Capita started with a small trial across different business areas in the company to explore the benefits and build a case for wider adoption. As it stands today, Capita has deployed three thousand licences across the busi…

…cessful rollout, Capita leveraged its long-standing partnership with Microsoft, leaning on Microsoft’s support services and best practice guidance. Capita also collaborated with Microsoft’s legal teams to ensure its adoption of…

…ocratising innovation with Copilot Agents Capita is also reaping the rewards of Copilot Agents, the “no code” tools within Microsoft 365 Copilot that enable non-technical users to build automated processes and workflows easily. The company’s most prominent agent is AskMeAnything (AMA), a search tool that h…

…– in less time – whilst encouraging innovation and eliminating barriers to AI. In one month alone, Copilot enabled Capita employees to save 9,000 hours. For example, Copilot’s text suggestion feature is enabling employees to create…

…ty-confident business. Adopting Microsoft 365 Copilot aligns with this mission, helping employees with disabilities and neurodiverse needs to make notes, summarise large texts and create presentations much faster and more accurately than before. Chris Dillon says: “Several of my colleagues have quite strong dyslexia – and t…

…accessibility, enhancing employee experience for everyone in the organisation. Due to this success, Capita plans to deploy more licences by the end of 2025. Sameer Vuyyuru, Chief AI & Product Officer at Capita shares: “We’re committed t…

…nal operations, employee experience, and to create better outcomes for clients. Capita adopted Microsoft 365 Copilot, an enterprise AI assistant integrated into Microsoft 365. Using this tool, the company is empowering employees across the business and dr…

…ewards of Copilot Agents, the “no code” tools within Microsoft 365 Copilot that enable non-technical users to build automated processes and workflows easily. The company’s most prominent agent is AskMeAnything (AMA), a search tool that h…

…s processes.” Tiina Stephens, Director of Digital, Capita Discover more details CUSTOMER Capita PRODUCTS Microsoft 365 Copilot Agents SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY/REGION United…

…Microsoft, leaning on Microsoft’s support services and best practice guidance. Capita also collaborated with Microsoft’s legal teams to ensure its adoption of Copilot was compliant with the European Union’s Artificial Intelligence Act and aligned with its own data governance strategy. Enhancing the employee exper…

….” Delivering change on a strong foundation For its initial rollout of Copilot, Capita started with a small trial across different business areas in the company to explore the benefits and build a case for wider adoption. As it stands today, Capita has deployed three thousand licences across the busi…

…eas in the company to explore the benefits and build a case for wider adoption. As it stands today, Capita has deployed three thousand licences across the business. Tiina Stephens explains: “The pilot scheme expanded quickly as we began to see…

…he business." To empower non-technical employees to build their own agents, Capita identified champions from each department who could share their knowledge with less experienced users. As a result, employees are building their own agents, with over 169 employee-bu…

…– in less time – whilst encouraging innovation and eliminating barriers to AI. In one month alone, Copilot enabled Capita employees to save 9,000 hours. For example, Copilot’s text suggestion feature is enabling employees to create…

…nal operations, employee experience, and to create better outcomes for clients. Capita adopted Microsoft 365 Copilot, an enterprise AI assistant integrated into Microsoft 365. Using this tool, the company is empowering employees across the business and dr…