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Title
bunq builds intelligent banking assistant Finn with Claude
…re here Ask questions about this page Copy as markdown Case study | Claude Code bunq builds intelligent banking assistant Finn with Claude Try Claude Try Claude Try Claude Contact sales Contact sales Contact sales Indu…
Description
bunq, Europe's second-largest neobank serving 20 million users, built a multi-agent banking assistant called Finn using Claude, selected after A/B testing showed superior multi-step reasoning for investigating failed payments, transaction disputes, and account issues. In 2024, bunq became the first bank to launch real-time speech-to-speech AI translation, letting users speak to support agents in their native language, alongside app translation into 38 languages. With Claude's advanced reasoning, bunq's automated resolution rate improved by 8%, bringing total support automation to over 80% of tickets, account opening now takes 5 minutes instead of days, and new developers using Claude Code contribute meaningful code in 16 hours instead of 40 (a 60% reduction).
…s Europe to spend, save, budget, and invest through a single user-friendly app. bunq selected Claude after extensive A/B testing showed it consistently excelled at the complex planning capabilities their support scenarios require. Failed payment investigations, for instance, require checking cards, accounts,…
Company
bunq
…more Read more Read more Next Next Video caption Next Next Prev Prev Next Next bunq is Europe's second-largest neobank, built to serve people and businesses with an international lifestyle. Founded…
Industry
Financial Services
…aude Try Claude Try Claude Try Claude Contact sales Contact sales Contact sales Industry: Financial services Company size: Medium Product: Claude Code Location: Europe ~80% automated suppo…
Problem
Banking support isn't simple. A single failed payment query might require checking the card status, verifying account details, confirming balance availability, and analyzing the transaction itself—all while maintaining security and accuracy. For a neobank serving 20 million users across Europe with different languages and banking needs, traditional support models couldn't scale.
…l for backend automations The problem: Complex banking queries at massive scale Banking support isn't simple. A single failed payment query might require checking the card status, verifying account details, confirming balance availability, and analyzing the transaction itself—all while maintaining security and accuracy. For a neobank serving 20 million users across Europe with different languages a…
Solution
bunq selected Claude after extensive A/B testing showed it consistently excelled at the complex planning capabilities their support scenarios require, such as failed payment investigations that require checking cards, accounts, balances, and transactions in precise sequences. bunq built a multi-agent system that could securely act on behalf of users if they asked it to—investigating issues, processing documents, and executing complex banking operations. In 2024, bunq became the first bank to launch real-time speech-to-speech AI translation, letting users speak to support agents in their native language, combined with app translation into 38 languages.
…igating issues, processing documents, and executing complex banking operations. In 2024, bunq became the first bank to launch real-time speech-to-speech AI translation, a breakthrough that exemplified their approach to making banking accessible. Users could now speak to support agents in their native language, with Finn tra…
Business value
With Claude's advanced reasoning, bunq's automated resolution rate improved by 8%, bringing their total automation to over 80% of all support tickets. Engineering productivity improved instantly with Claude Code—new developers now contribute meaningful code in 16 hours instead of 40, a 60% reduction. Account opening that once took days with paperwork and branch visits now takes 5 minutes.
…unt access The results demonstrate significant improvements across all metrics. With Claude's advanced reasoning, bunq's automated resolution rate improved by 8%, bringing their total automation to over 80% of all support tickets. Users get faster, more reliable answers without waiting in queues or navigating…
Technology
Claude Code
…s Contact sales Contact sales Industry: Financial services Company size: Medium Product: Claude Code Location: Europe ~80% automated support resolution Claude's advanced reaso…
AI capabilities
Agentic AI, Conversational AI, Document Intelligence
…and navigate the app. But bunq's vision went far beyond basic assistance. They built a multi-agent system that could securely act on behalf of users if they asked it to —investigating issues, processing documents, and executing complex banking operations. In 2024, bunq became the first bank to launch real-time speech-to-speech AI tra…
Region
Europe
…ct sales Industry: Financial services Company size: Medium Product: Claude Code Location: Europe ~80% automated support resolution Claude's advanced reasoning improved aut…
Deployment options
cloud
…s Contact sales Contact sales Industry: Financial services Company size: Medium Product: Claude Code Location: Europe ~80% automated support resolution Claude's advanced reasoning improved aut…
Deployment model
cloud
…s Contact sales Contact sales Industry: Financial services Company size: Medium Product: Claude Code Location: Europe ~80% automated support resolution Claude's advanced reasoning improved aut…
