Source proof for bol Behörden Online Systemhaus builds FINO, an agentic AI assistant on Amazon Bedrock for city dog tax registration

…tion with expert guidance and packaged solutions AWS Solutions Customer Stories Simplifying dog tax registration using Amazon Bedrock with bol Learn how software provider bol helps a city administration simplify online form submission by using agentic AI on AWS. Benefits accuracy in breed identification 90% second average response time 5 Ov…

…emhaus (bol) helps them achieve this goal through cutting-edge AI capabilities. The software provider used Amazon Web Services (AWS) to develop FINO, an AI assistant that helps citizens submit government forms online. Collaborating with bol, a city administration aims to deploy FINO to streamline…

…ration form, the solution helps improve the city administration’s data quality. The company runs its workloads in the AWS Frankfurt Region so that data remains within German and European regulatory boundaries. Using AWS managed services, bol benefits from built-in security features, such…

…ministration fine-tuned the assistant’s responses according to users’ feedback. Powered by AI image recognition, the solution identifies breeds with more than 90 percent accuracy and an average response time of 5 seconds. Using FINO’s architectural pattern, bol can transform HTML forms into intellige…

bol Behörden Online Systemhaus Success Story Skip to main content Filter: All English Contact us AWS Marketplace Support My…

…care companies. Opportunity | Using AWS to simplify administrative applications Headquartered in Munich, Germany, bol designs specialized software solutions that accelerate digital transformation in the public sector. As AI matured, the…

…care companies. Opportunity | Using AWS to simplify administrative applications Headquartered in Munich, Germany, bol designs specialized software solutions that accelerate digital transformation in the public sector. As AI matured, the…

…ove public services while addressing budgetary restraints and talent shortages. With 80 percent of its customers operating in the public sector, bol Behörden Online Systemhaus (bol) helps them achieve this goal through cutt…

…ts accuracy in breed identification 90% second average response time 5 Overview Local municipalities aim to improve public services while addressing budgetary restraints and talent shortages. With 80 percent of its customers operating in the public sector, bol Behörden O…

…software solutions that accelerate digital transformation in the public sector. As AI matured, the company saw an opportunity to use advanced technology to reduce the administrative burden of processing and submitting government forms online. This idea sparked a collaboration with a city administration that’s one of bol’…

…as a suitable use case for testing a public, self-service AI solution. However, the software provider and the city administration needed to comply with data sovereignty regulations while integrating large language models (LLMs) into the process. “Compliance is a main priority for us because we work for public services,” say…

…gents at production scale, bol can access and experiment with hundreds of LLMs. To power FINO’s capabilities, bol uses Amazon Bedrock AgentCore , an agentic service for building, deploying, and operating effective agents securely at scale. By using AI, the company provides citizens with explanations in their native la…

…says Karsten Simons, cofounder and head of business development for AI at bol. “By retrieving data from the city’s knowledge base, the assistant can produce relevant answers.” The solution also guides citizens through follow-up processes, such as muzzle…

…registration process, the city requires applicants to report their dog’s breed. Using AI image recognition, FINO can analyze a dog’s photo, identify the breed, and determine whether it’s on the list of dangerous breeds. Automatically adding this information to the registration form, the solution he…

…ration form, the solution helps improve the city administration’s data quality. The company runs its workloads in the AWS Frankfurt Region so that data remains within German and European regulatory boundaries. Using AWS managed services, bol benefits from built-in security features, such…

…ministration fine-tuned the assistant’s responses according to users’ feedback. Powered by AI image recognition, the solution identifies breeds with more than 90 percent accuracy and an average response time of 5 seconds. Using FINO’s architectural pattern, bol can transform HTML forms into intellige…

…fered an AI service for administrative processes to its citizens,” says Simons. “By validating that a form is complete, FINO reduces the need for human intervention and follow-ups, saving time and minimizing errors.” In Germany, we have strong restrictions on how we handle data, and AWS is the r…

…gents at production scale, bol can access and experiment with hundreds of LLMs. To power FINO’s capabilities, bol uses Amazon Bedrock AgentCore , an agentic service for building, deploying, and operating effective agents securely at scale. By using AI, the company provides citizens with explanations in their native la…

…registration process, the city requires applicants to report their dog’s breed. Using AI image recognition, FINO can analyze a dog’s photo, identify the breed, and determine whether it’s on the list of dangerous breeds. Automatically addi…

…protection. Falk Merten Head of Infrastructure, bol Behörden Online Systemhaus AWS Services Used Amazon Bedrock Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI…

…nerative AI applications with security, privacy, and responsible AI. Learn more Amazon Bedrock AgentCore Accelerate agents to production with composable services that work with any framework, any model Learn more Did you find what you were l…

…ration form, the solution helps improve the city administration’s data quality. The company runs its workloads in the AWS Frankfurt Region so that data remains within German and European regulatory boundaries. Using AWS managed services, bol benefits from built-in security features, such…

…city administration simplify online form submission by using agentic AI on AWS. Benefits accuracy in breed identification 90% second average response time 5 Overview Local municipalities aim to improve public services while addressing b…

…low-up processes, such as muzzle requirements and proof of liability insurance. “FINO gives not only responses to applicants’ requests but also step-by-step guidance,” says Simons. As part of the registration process, the city requires applicants to report the…