{"slug":"beresa-group-s-sovereign-ai-voicebot-on-stackit-reaches-a-30-appointment-booking-rate-against-a-25-benchmark","url":"https://findausecase.com/use-cases/beresa-group-s-sovereign-ai-voicebot-on-stackit-reaches-a-30-appointment-booking-rate-against-a-25-benchmark","title":"BERESA Group's sovereign AI voicebot on STACKIT reaches a 30% appointment booking rate against a 25% benchmark","description":"BERESA Group's digital arm auto dm worked with STACKIT and Schwarz Digits to build an AI voicebot for after-sales appointment booking (wheel and tire changes) that went live in March 2025 and accesses BERESA's knowledge database. The source reports a 30% appointment booking rate against a 25% benchmark, upselling rates of 35-95% on add-on products, and 24/7 availability.","company":"BERESA Group","industry":"Automotive","country":"Germany","aiCapabilities":["Conversational AI"],"technology":["STACKIT"],"deployment":"Unknown","problemStatement":"BERESA Group's after-sales area needed to digitalise and automate appointment booking for wheel and tire changes, and had to decide whether to build a voicebot itself or use an existing AI solution while making it economically viable, with data security and data sovereignty guaranteed.","solutionApproach":"BERESA's digital arm auto dm worked with STACKIT and Schwarz Digits on the joint development of an AI voicebot that learns with every interaction. It went live in March 2025 and can access the BERESA Group's proprietary knowledge database to answer customer queries.","businessValue":"The source reports an appointment booking rate of 30% against a 25% benchmark, an upselling rate of 35-95% on add-on products, and 24/7 service availability. These figures are as reported by STACKIT and BERESA.","evidence":{"band":"high"},"sourceUrl":"https://stackit.com/en/why-stackit/references/beresa","dates":{"publishedAt":"2026-10-14T05:45:49.884Z","publishedAtSource":"pipeline","updatedAt":"2026-10-14T05:45:49.884Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/beresa-group-s-sovereign-ai-voicebot-on-stackit-reaches-a-30-appointment-booking-rate-against-a-25-benchmark. Bulk republication requires permission."}