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Title
Belfius Migrates from Scripted Bot to a Mistral Large-Powered Multilingual Customer Chatbot
…ect Community Partners Help center Login Studio Vibe Vibe for Code Get in touch Belfius enhances customer experience with a multi-lingual chatbot. Financial services Enhancing customer experience with a multi-lingual chatbot.…
Description
Belfius, a leading Northern European digital bank, replaced its pure scripted bot platform with a chatbot built on Mistral Large, offering a personalized experience in Dutch, French, and English. Mistral also supported Belfius's guard-railing strategy with expert support and testing datasets, improving customer interaction efficiency and satisfaction.
…customer experience with a multi-lingual chatbot. Back to Customers 0 min read Belfius, a leading Northern European Digital Bank, aimed to enhance their customer experience by migrating from a pure scripted bot platform to an advanced AI solution. Their primary objectives were to increase customer satisfaction and improve eff…
Company
Belfius
…customer experience with a multi-lingual chatbot. Back to Customers 0 min read Belfius, a leading Northern European Digital Bank, aimed to enhance their customer experience by migrating from a pure scripted bot platform to an advanced AI solution. Their primary objectives were to increase customer satisfaction and improve eff…
Problem
Belfius aimed to enhance its customer experience by migrating from a pure scripted bot platform to an advanced AI solution, with the goal of increasing customer satisfaction and improving efficiency while reducing manual workload for operators.
…customer experience with a multi-lingual chatbot. Back to Customers 0 min read Belfius, a leading Northern European Digital Bank, aimed to enhance their customer experience by migrating from a pure scripted bot platform to an advanced AI solution. Their primary objectives were to increase customer satisfaction and improve efficiency while reducing the manual workload for operators. Mistral Large was implemented to enable generative AI capabilities on Belfius’…
Solution
Belfius implemented Mistral Large to enable generative AI capabilities on its customer chatbot, creating a completely personalized experience available in Dutch, French and English, with Mistral also supporting Belfius's guard-railing strategy through expert support and testing datasets.
…action and improve efficiency while reducing the manual workload for operators. Mistral Large was implemented to enable generative AI capabilities on Belfius’ customer chatbot, with the goal of creating a completely personalized experience. The chatbot is available in Dutch, French, and English, making it accessible to…
Business value
By integrating Mistral Large, Belfius significantly improved the efficiency and satisfaction of its customer interactions and reduced manual workload for operators, setting a new standard for personalized banking experiences.
…their guard-railing strategy by providing expert support and testing datasets. By integrating Mistral Large, Belfius significantly improved the efficiency and satisfaction of their customer interactions, setting a new standard for personalized banking experiences. Products Vibe Vibe Code Studio Forge Compute Pricing Solutions Delivery methodo…
Industry
Financial Services
…customer experience with a multi-lingual chatbot. Back to Customers 0 min read Belfius, a leading Northern European Digital Bank, aimed to enhance their customer experience by migrating from a pure scripted b…
Technology
Mistral Large
…action and improve efficiency while reducing the manual workload for operators. Mistral Large was implemented to enable generative AI capabilities on Belfius’ customer chatbot, with the goal of creating a completely personalized experience. The chatbot is…
Use case type
Conversational assistant
…action and improve efficiency while reducing the manual workload for operators. Mistral Large was implemented to enable generative AI capabilities on Belfius’ customer chatbot, with the goal of creating a completely personalized experience. The chatbot is…
Business functions
Customer Service & Support
…objectives were to increase customer satisfaction and improve efficiency while reducing the manual workload for operators. Mistral Large was implemented to enable generative AI capabilities on Belfius’…
AI capabilities
Conversational AI
…action and improve efficiency while reducing the manual workload for operators. Mistral Large was implemented to enable generative AI capabilities on Belfius’ customer chatbot, with the goal of creating a completely personalized experience. The chatbot is…
