Source proof for Bayernwerk Netz, E.ON Empowers Field Workers

Bayernwerk Netz, E.ON Empowers Field Workers | Databricks Skip to main content Login Why Databricks Discover For App Develop…

…power into its grid made this easier said than done. To address the challenge, Bayernwerk partnered with E.ON Digital Technology to develop a generative AI (GenAI) field operations assistant that automated internal self-service by compiling accurate specifications, safe…

…new silos or governance gaps. Expanding agentic adoption beyond the pilot phase After piloting Bayernwerk AI Agents with 60 users, Bayernwerk plans to scale the agentic AI solution to approximately 4,000 business users. Once fully enabled, this will result in a massive saving of working hours every…

…rity and Trust Ready to get started? Get a Demo Login Contact Us Try Databricks Customer Stories / Bayernwerk Netz CUSTOMER STORY Helping field work power a sustainable grid 4,000 Users in their…

…ding rollout 60 Users (e.g., field ops, HSE and technical policy) in live pilot As a leading German grid operator and a subsidiary of E.ON — one of Europe’s largest energy companies — Bayernwerk Netz is dedicated to ma…

…vailability to wider groups within the entire company." Share this post Details Industry : Energy Use Case : Artificial Intelligence , Data Warehousing , Governance and Security…

…mails,” said Iman Soltanzadeh, Data Science Manager at E.ON Digital Technology. Fragmented technical specs, HSE policies and Standard Operating Procedures (SOPs) lived across various systems. Users often spend excessive time searching for documents or verifying versions,…

…policies and Standard Operating Procedures (SOPs) lived across various systems. Users often spend excessive time searching for documents or verifying versions, creating bottlenecks that can significantly drain operational costs. Outdated or incomplete information increased operational risk. For field ops, a…

…versions, creating bottlenecks that can significantly drain operational costs. Outdated or incomplete information increased operational risk. For field ops, accuracy was domain-specific: the assistant needed to understand…

…nto seamless intel for field ops With ambitions to build their GenAI assistant, Bayernwerk began using Delta Lake to store structured and unstructured data critical to fieldwork and operational safety. These datasets were ingested with Databricks, from sources like SharePoint (e.g…

…“Once we had the data flowing, governance was the next big hurdle,” said Iman. “Unity Catalog filled that gap. It gave us the control we needed to enforce source-level permissions across every point solution.” Using centralized metadata and lineage tracking, teams better understood where…

…livering permission-aware accuracy without creating new compliance risks. Next, Bayernwerk introduced Databricks AI Search into the mix, enabling their GenAI assistant to retrieve relevant chunks of information based on field manager queries. These responses were grounded in verified source content and served in millisec…

…e. To keep pace with new energy challenges, Bayernwerk also needed flexibility. With Agent Bricks AI Gateway, queries could be routed to lightweight models for routine documentation retrieval or to more advanced LLMs for multi-step safety reasoning — always matching the right model to the task. That flexibility reduced costs o…

…, and Health/Safety/Environment (HSE) support using the same tool. By doing so, Bayernwerk reduces safety risks, minimizes costly downtime and cuts the time employees spend searching for information — all while improving operational consistency and compliance across the organiz…

…ations,” said Iman. “After validating the pilot's performance and quality, we will initiate a strategic rollout, first to around 600 field workers, before progressively expanding its availability to wider groups within the entire company." Share this post Details Industry : Energy Use Case…

…agentic AI solution to approximately 4,000 business users. Once fully enabled, this will result in a massive saving of working hours every year. Bayernwerk AI Agents also improve safety outcomes, supporting Vision Zero thro…

…tent for downstream embedding and AI retrieval. Using these workflows, the team kept the retrieval augmented generation (RAG) pipeline accurate for Bayernwerk AI Agents. By centralizing diverse data sources, Databricks handled all file formats with…

…workspace. Together, these components of the Databricks Data + AI Platform are transforming Bayernwerk AI Agents from a traditional GenAI pilot into a fully agentic, production-ready assistant that can deliver safer, more efficient guidance across the ever-evolving energy…

…e , Data Warehousing , Governance and Security , Data + AI Platform Cloud : AWS Product : Agent Bricks , Delta Lake , Unity Catalog Ready to get started? Try Databricks for free Talk to an expert Why Databricks…

…livering permission-aware accuracy without creating new compliance risks. Next, Bayernwerk introduced Databricks AI Search into the mix, enabling their GenAI assistant to retrieve relevant chunks of information base…

…Intelligence , Data Warehousing , Governance and Security , Data + AI Platform Cloud : AWS Product : Agent Bricks , Delta Lake , Unity Catalog Ready to get started? Try D…

…agentic AI solution to approximately 4,000 business users. Once fully enabled, this will result in a massive saving of working hours every year. Bayernwerk AI Agents also improve safety outcomes, supporting Vision Zero thro…

…power into its grid made this easier said than done. To address the challenge, Bayernwerk partnered with E.ON Digital Technology to develop a generative AI (GenAI) field operations assistant that automated internal self-service by compiling accurate specifications, safe…