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Title
Banco Popular Dominicano Multiplies Operational Risk Analysis 7X with AURA on Microsoft Power Platform
Banco Popular Dominicano multiplies risk analysis 7X with Microsoft Power Platform | Microsoft Customer Stories This is the Trace Id: 92563c63ce39d91f7b89ac2ea81f…
Description
Banco Popular Dominicano built AURA, a multi-agent ecosystem on Microsoft Copilot Studio and Power Platform (Power Automate, Power BI, Teams, Excel, SQL, SharePoint) that automates real-time operational risk monitoring, replacing periodic manual sample-based reviews. The bank moved from roughly 40% to 100% operational risk coverage, multiplied analytical capacity sevenfold, cut manual operating load by 70%, reached 98% methodological accuracy, and now processes about 80,000 documents per week and 300+ cases per day.
…icult to scale the operation and slowing down the response to critical changes. Banco Popular created AURA, an ecosystem of agents built on Microsoft Copilot Studio and Microsoft Power Platform that automates real-time risk monitoring and integrates data, processes, and controls in a continuous, governed model. The bank achieved 100% operational risk coverage, multiplied its analytical cap…
Company
Banco Popular Dominicano
…e President of Operational Risk, Banco Popular Dominicano Discover more details CUSTOMER Banco Popular Dominicano PRODUCTS Microsoft Power Platform Microsoft Copilot Studio Power Automate Power…
Country
Dominican Republic
…SQL Server SharePoint SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY/REGION Dominican Republic BUSINESS NEED Scaled Operations and Automation INDUSTRY Banking Share the story…
Problem
Banco Popular Dominicano's operational risk model relied on manual and partial reviews, with limited coverage and detection, making it difficult to scale the operation and slowing the response to critical changes; teams manually analyzed documents, validated controls, and detected issues in cycles that could take months, and the bank covered only about 40% of its risk universe.
…minicano, that system needed to make an exponential leap to continue advancing. The traditional model—based on periodic reviews and samples—allowed only a part of the universe of risks to be covered. Teams were manually analyzing documents, validating controls, and detecting issues, in cycles that could take months. “There are more and more risks, more controls, and more processes. Without the…
Solution
Banco Popular created AURA, an orchestrated multi-agent ecosystem built on Microsoft Copilot Studio (for agent creation) and Microsoft Power Platform, including Power Automate for workflow orchestration and Power BI for monitoring, alongside Microsoft Teams, Excel, SQL, and SharePoint. Specialized documentary, risk-analysis, and conversational agents interpret events, execute analyses, and coordinate responses automatically whenever a change occurs, such as a procedure or document update, triggering impact analysis, control validation, and manager notification; risk analysts, without relying on IT teams, can design, iterate, and evolve the agents themselves, and every analysis result still requires human evaluation and decision.
…SQL , and Microsoft SharePoint , all integrated within the bank's environment. AURA operates as an orchestrated, multi-agent ecosystem in which specialized agents—documentary, risk analysis, and conversational—interpret events, execute analyses, and coordinate responses within an integrated model. Copilot Studio enabled the bank to design and operate an ecosystem of agents ca…
Business value
Banco Popular Dominicano went from covering about 40% of its risk universe to 100% operational risk coverage, multiplied its analytical capacity sevenfold, cut manual operating load by 70%, freed up 40% of time for value analysis, reached 95%+ guideline-to-process alignment and 98% methodological accuracy, and now processes about 80,000 documents per week and more than 300 cases per day.
…cide.” Mario Jara, Vice President of Operational Risk, Banco Popular Dominicano 80,000 documents processed per week More than 300 cases analyzed per day Alongside the security and scalability features of Microsoft's solutions, Popul…
Industry
Financial Services
…OUNTRY/REGION Dominican Republic BUSINESS NEED Scaled Operations and Automation INDUSTRY Banking Share the story Explore related stories /h2> "> Explore related stories Stories…
Technology
Microsoft Copilot Studio, Microsoft Power Platform, Power Automate, Power BI, Microsoft Teams, Excel, SQL Server, SharePoint
…anco Popular Dominicano Discover more details CUSTOMER Banco Popular Dominicano PRODUCTS Microsoft Power Platform Microsoft Copilot Studio Power Automate Power BI Microsoft Teams Excel SQL Server SharePoint SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY/REGION Dominic…
Use case type
Decision support
…rinciples, an auditable control system and a clear decision-making scheme. "AURA analyzes and proposes, but the analyst has to evaluate and decide," explains Jara, highlighting the human role as the last factor for decisio…
Headline outcome
…xecutive Vice President of Integrated Risk Management, Banco Popular Dominicano 100% operational risk coverage 7X more analytical capacity With an operation spanning thousands of processes, the volume and complexity of…
AI capabilities
Agentic AI, Document Intelligence, Conversational AI
…s environment. AURA operates as an orchestrated, multi-agent ecosystem in which specialized agents—documentary, risk analysis, and conversational—interpret events, execute analyses, and coordinate responses within an integrated model. Copilot Studio enabled the bank to design and opera…
Business functions
Risk & Fraud
…ank where every process, control, and decision must be traceable and auditable, operational risk management is not just a function: it is a critical system for the entire organization. At Banco Popular Dominicano, that system needed to make an exponential leap to…
