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Title
Banco Inter automates core banking update analysis with Azure AI
…and implementing updates. Benefits achieved The main benefit was time savings. The time required to analyze and install an update was reduced by 70%, as Guilherme Batista pointed out: “We moved from a process that used to take w…
Description
Banco Inter, a Brazilian fintech serving over 30 million account holders, used Microsoft Azure AI Services and Azure AI Infrastructure to automate the analysis of update packages for around 40 core banking modules, reducing update analysis and installation time by 70% (small releases cut from 25 to 5 hours, large releases from 87.5 to 25 hours) and increasing the volume of releases its 30-person IT analyst team could process per month by up to 395%.
…hallenges With a business model that relies on an array of third party systems, Inter applies patches and updates for approximately 40 different modules on a regular basis. A dedicated team was in charge of manually managing those updates, while assess…
…th AI. Medium-size releases are now installed in 15 hours, instead of 50, while large scale releases went down from 87.5 hours to 25 hours. The number of releases that the team of 30 IT analysts can process on a monthly…
Company
Banco Inter
…team satisfaction, driving company-wide digital transformation. READ THE STORY Inter is a financial app and one of the leading fintechs in Brazil. The bank has been in the market for 29 years, but it became a pioneer in the fi…
Country
Brazil
…UCTS Azure Azure AI Services SQL Server ORGANIZATION SIZE 1,000-9,999 employees COUNTRY Brazil BUSINESS NEED Modern infrastructure INDUSTRY Financial Services Share the story…
Industry
Financial Services
…N SIZE 1,000-9,999 employees COUNTRY Brazil BUSINESS NEED Modern infrastructure INDUSTRY Financial Services Share the story Explore related stories /h2> "> Explore related stories Stories…
Problem
Inter's core banking systems relied on roughly 40 third-party modules receiving near-daily update packages, and a dedicated team manually analyzed each update's performance impact through repetitive steps, a labor-intensive, unscalable process that hurt analyst morale.
…g the potential impact on more than 30 million account holders.” Manual process The process was labor-intensive and not scalable. Leonardo Pereira Ferretti, another Executive IT Manager at Inter, pointed out t…
Solution
Inter built an AI proof of concept on Microsoft Azure AI Infrastructure, Azure AI Services and SQL Server that automatically reads and interprets update documents up to 80 pages long, summarizes impacted systems, runs scripts and compares before/after performance test results against the execution plan, and flags potentially critical issues with suggested fixes.
…required to analyze their impact was significantly reduced.” Process automation The solution automated the reading and interpretation of update documents, which could be up to 80 pages long, summarizing critical information in a few lines. Leonardo Ferretti explained: “AI analyzes the document, identifies changes in t…
Business value
Update analysis and installation time fell 70% (small releases cut from 25 to 5 hours, medium from 50 to 15 hours, large from 87.5 to 25 hours), the team's 30 IT analysts could process far more releases per month (small +266%, medium +200%, large +395%), productivity rose 280%, new hires without technical expertise could perform analysis, and team satisfaction improved.
…resulted in a significant transformation in system update management at Inter. With 70% savings in time, 280% increase in productivity, and rising team satisfaction, Banco Inter has demonstrated how technology can be a powerful catalyst for innovation and operational efficiency. The partnership with Microsoft continues to be a key element for the bank’s con…
AI capabilities
Document Intelligence, Agentic AI
…summarizing critical information in a few lines. Leonardo Ferretti explained: “AI analyzes the document, identifies changes in the impacted systems, and creates summaries that streamlines decision-making by the analytics team.” In addition, the solution can run scripts automatically and compares the resul…
Technology
Azure AI Infrastructure, Azure AI Services, SQL Server, Azure
…packages. A robust platform The Microsoft Azure tools used in the project were Microsoft Azure AI Infrastructure and Microsoft Azure AI Services , to provide the scalable infrastructure foundation; and Microsoft SQL Server ,…
Deployment model
cloud
…packages. A robust platform The Microsoft Azure tools used in the project were Microsoft Azure AI Infrastructure and Microsoft Azure AI Services , to provide the scalable infrastructure foundation; and Microsoft SQL Server ,…
Headline outcome
…and implementing updates. Benefits achieved The main benefit was time savings. The time required to analyze and install an update was reduced by 70%, as Guilherme Batista pointed out: “We moved from a process that used to take w…
Use case type
Workflow automation
…required to analyze their impact was significantly reduced.” Process automation The solution automated the reading and interpretation of update documents, which could be up to 80 pages long, summarizing critical information in a few lines. Leonardo Ferretti explained: “AI analyzes the document, identifies changes in t…
