Each colour maps a published value to the exact source passage used to support it. Only bounded excerpts are public; administrators can inspect the complete captured source.
Title
Banca Transilvania uses Druid's INO AI agent to ease pressure on customer support
…digitalization to provide the tool that would bring it closer to its customers. The solution is INO, an AI agent developed on the Druid AI agent platform that would solve repetitive requests from the support area in Neo, BT24, and BT Pay through FAQs and live dialogue with customer support agents. More specifically, INO was trained for FAQ support, and live conversations with…
Description
Banca Transilvania adopted INO, an AI agent built on the Druid AI agent platform, to handle repetitive customer support requests in Neo, BT24 and BT Pay through FAQs and live dialogue with call center agents, easing pressure on its contact center.
…digitalization to provide the tool that would bring it closer to its customers. The solution is INO, an AI agent developed on the Druid AI agent platform that would solve repetitive requests from the support area in Neo, BT24, and BT Pay through FAQs and live dialogue with customer support agents. More specifically, INO was trained for FAQ support, and live conversations with…
Company
Banca Transilvania
Banca Transilvania Meets Growing Demand with Druid's AI Agents Skip to content Product Meet the AI Agents The AI Platform AI Orchestration AI…
Industry
Financial Services
…Banking Banca Transilvania Meets Growing Demand with Druid's AI Agents Banking Navigating Economic Uncertainty: How AI Helps Banks Adapt to Increased Customer Demand Recent economic shifts have presented challenges for individuals and businesses…
Problem
In the last 3 years, the number of calls to Banca Transilvania's contact center multiplied, leading to longer handling times and higher costs that negatively affected the customer experience.
…agent) to better assist clients who prefer online communication. The Challenge In the last 3 years, the number of calls to Banca Transilvania’s contact center multiplied. This increased volume led to longer handling times and higher costs, negatively impacting the customer experience. The Solution Customers want the convenience and practicality of online and omni…
Solution
Banca Transilvania deployed INO, an AI agent developed on the Druid AI agent platform, to solve repetitive requests from the support area in Neo, BT24 and BT Pay through FAQs and live dialogue with customer support agents. INO was trained for FAQ support and live conversations with call center agents, has self-help sections, and is an alternative channel for updating data online. It is available 24/7 on the bank's website, Neo and the BT24 login page.
…, BT24, and BT Pay through FAQs and live dialogue with customer support agents. More specifically, INO was trained for FAQ support, and live conversations with call center agents and has self-help sections. It is also an alternative channel for updating data online. The AI agent is available 24/7 on the Banca Transilvania website, Neo and BT24…
Business value
The source states that adopting AI agents has enabled faster and more effective customer service and positioned the bank to streamline customer interactions; it gives no quantified results.
…, manage risk, and meet evolving customer expectations in the banking industry. Banca Transilvania's adoption of AI agents has enabled them to provide faster and more effective customer service. This strategic move has positioned the bank to streamline customer interactions…
AI capabilities
Conversational AI
…would solve repetitive requests from the support area in Neo, BT24, and BT Pay through FAQs and live dialogue with customer support agents. More specifically, INO was trained for FAQ support, and live conversations wit…
Technology
Druid AI Agent Platform
…vide the tool that would bring it closer to its customers. The solution is INO, an AI agent developed on the Druid AI agent platform that would solve repetitive requests from the support area in Neo, BT24, and BT…
Headline outcome
…digitalization to provide the tool that would bring it closer to its customers. The solution is INO, an AI agent developed on the Druid AI agent platform that would solve repetitive requests from the support area in Neo, BT24, and BT Pay through FAQs and live dialogue with customer support agents. More specifically, INO was trained for FAQ support, and live conversations with…
Use case type
Conversational assistant
…through FAQs and live dialogue with customer support agents. More specifically, INO was trained for FAQ support, and live conversations with call center agents and has self-help sections. It is also an alternative channel for updating data online. The AI agent is ava…
