{"slug":"at-t-reduces-fraud-by-up-to-80-with-the-databricks-data-ai-platform","url":"https://findausecase.com/use-cases/at-t-reduces-fraud-by-up-to-80-with-the-databricks-data-ai-platform","title":"AT&T reduces fraud by up to 80% with the Databricks Data + AI Platform","description":"AT&T migrated from a legacy on-premises, rules-based fraud detection system to the Databricks Data + AI Platform, moving to a unified lakehouse architecture. AT&T now runs over 100 ML models in production that use real-time data, automatic alerts and recommendations to protect its 182 million wireless customers from fraud including robocalls, robotexts, illegal unlocks and identity theft, reducing fraud by up to 80%.","company":"AT&T","industry":"Telecommunications","aiCapabilities":["Fraud & Anomaly Detection","Machine Learning"],"technology":["Databricks Data + AI Platform","Delta Lake","Microsoft Azure"],"deployment":"Public Cloud","problemStatement":"AT&T needed to protect its 182 million wireless customers from fraud — including robocalls, robotexts, gaming, illegal unlocks and identity theft — amid 10 million transactions occurring every second, but its legacy on-premises, rules-based architecture created infrastructure complexity and failed to deliver the innovation needed for an optimal customer experience.","solutionApproach":"AT&T modernized its data infrastructure in the cloud with the Databricks Data + AI Platform, moving to a unified lakehouse architecture on Delta Lake. AT&T now runs over 100 ML models in production that use real-time data, automatic alerts and recommendations to protect customers and arm employees across AT&T's operations, replacing the prior rules-based fraud system.","businessValue":"AT&T has reduced fraud by up to 80% with over 100 fraud detection ML models in production, saving millions of dollars in potential fraud costs.","evidence":{"band":"high"},"sourceUrl":"https://www.databricks.com/customers/att","dates":{"publishedAt":"2026-08-17T00:22:21.758Z","publishedAtSource":"ledger","updatedAt":"2026-08-18T13:47:06.335Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/at-t-reduces-fraud-by-up-to-80-with-the-databricks-data-ai-platform. Bulk republication requires permission."}